ComplaintsforPurvis Home Improvement

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello. I have had two roofs worked on by Purvis Roofing/Purvis Home Improvement (same company). I have paid in total in 2022 almost $40,000 for work rendered. We recently had this company, who also completely re-roofed our house at ********* in May 2022 (we have a 50 yr workmanship warranty with Purvis on this roof), do an initial roof repair at our rental property at *********************** in ****** ** in September. Tenants had let ** know water was coming in and wetting dry wall in bathroom after heavy windy rain storm. Prior to the repair, we had asked the owner ***** Purvis' supervisor who came to give estimate (*******) if he thought repair would be valid or if we should consider completely re-roofing the 2nd floor roof where rain water came in from. We were informed a repair would be sufficient, and were given a price of $3,300 to patch a few spots, fix some siding and flashing. Work was completed 9/2/22, check for full amount was also provided to ******* after meeting him at the property to confirm work complete. **** returned 9/22/22 (repair did not correct), so we were then advised to do a new roof and were charged $7,200. This was completed by another supervisor on the team (*****) on 10/3/22, including removal of non-functional chimney on that roof that they believed was causing a leak in conjunction with close proximity of stink pipe. I met ***** at property same day, and was informed a new boot had been placed on the stink pipe along with complete re-roof to prevent any future leaks. The leak had damaged bathroom in upstairs unit, and insurance company mandated we replace the roof 10/3/22 to ensure contractors could re-sheetrock and correct damaged bathroom. Contractors from another finishing company came 10/13/22, and informed us 10/14/22 that a leak was still present which caused them to cease work, and charged us for the lost day. We informed *****, and he sent ***** that weekend, who sent us photos of the incorrectly sealed boot on stink pipe.

  Customer response

  11/06/2022

  I have not heard from the business in response to my complaint. The tenants in the upstairs unit have also given their notice due to everything that has been caused by the roofing company and I am now looking at lost wages due to his teams mistake.

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