Business ProfileforMainely Tubs

My husband and I are both disabled veterans and we purchased this hot tub on memorial day June 15, 2023 and the tub was delivered on June 28, 2023. The company has sent a repairman four separate occasions to my house and I cannot get the temperature of this thing to stay 100 let alone it keeps going to 115 . From the day we got it they have had to replace parts in it we paid ****** for this hot tub that will not maintain its own temperature. I have spinal injuries and I have repeatedly asked the facility to come pick up this hot tub as it is a health hazard and deadly at best, this was supposed to be a therapeutic tub and it has been the worst nightmare. The facility told me yesterday that they would have no problem refunding me and today they once again have change the story. The manufacturer contacted me and advised us that they were so confused because MAINELY TUBS told them it was an electrical issue which it clearly was not . MAINELY TUBS then contacted me to apologize for the miscommunication. This nightmare needs to end now I do not want to go facility picking it up and fixing it any further. I just want my money back at this point I have not been able to get in the tub as it gets too hot I cannot get in it. At first, the company was polite but now ***** and ******* continue to evade and allude the whole issue of picking up the unit and returning it. They are not allowing me to return the unit at all.