Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Zoom Drain - New England has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Zoom Drain - New England

              39 Immersion Dr Scarborough, ME 04074-6529

              BBB Accredited Business

            • Zoom Drain - New England

              3 Eisenhower Dr Westbrook, ME 04092-2002

              BBB Accredited Business

            Business ProfileZoom Drain - New England

            Plumber
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            Additional business information

            See all additional business information

            Contact Information

            39 Immersion Dr

            Scarborough, ME 04074-6529

            Get Directions
            Visit Website
            Email this Business
            (207) 689-0888

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.82/5

            Average of 44 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/5/2017

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Drain & Sewer Experts.  At Zoom, our technicians are formally trained in diagnosing drain problems and performing expert drain cleaning in our state of the art training center. Cleaning drains is our specialty and each of our technicians cleans thousands every year, more than the average plumber will clean in a lifetime. We specialize in High pressure Water Jetting to clean the inside of your drain lines.

            Business Details

            This is a multi-location business.

            Find a Location

            Zoom Drain - New England has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Zoom Drain - New England

                39 Immersion Dr Scarborough, ME 04074-6529

                BBB Accredited Business

              • Zoom Drain - New England

                3 Eisenhower Dr Westbrook, ME 04092-2002

                BBB Accredited Business
              Location of This Business
              39 Immersion Dr, Scarborough, ME 04074-6529
              Email this Business
              BBB File Opened:
              11/30/2016
              Years in Business:
              8
              Business Started:
              4/1/2016
              Business Incorporated:
              4/11/2016
              Accredited Since:
              4/5/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              13
              Alternate Business Name
              • Zoom Logos, Inc.
              Business Management
              • Mr. Sam M Marcisso III, General Manager
              Contact Information

              Principal

              • Mr. Sam M Marcisso III, General Manager

              Customer Contact

              • Mr. Sam M Marcisso III, General Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/14/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have had a clogged drain in my basement so I called zoom for service. The company sent out a guy named ****** to fix the issue on 6/13/2022. Our agreement was to fix the drain and will charge $425. So based on the agreement, the technician began working on it but unfortunately, the instrument he used which is snake, got started inside and he was not able to take it out. At this point, he called and talk to his employer then they want me to sign harm of waiver in order to remove their equipment. They told me if anything damage while removing their equipment forced, they are not going to take responsibility. So, because I refused to sign the document, they left the tucked wire inside the drain and left. Now, my drain is still clogged and their equipment is stuck inside. When I called another company to to fix the problem they are telling me they dont want to deal with someones mess and in the meantime I am left with horrible situation. This company is causing continuous harm. Hence, I need your help to resolve the issue asap. They are causing more harm by leaving their equipment stuck which prevents to take other company to take the job. I thank you for your consideration.
              Read More
              Read 1 More Complaints

              Customer Reviews

              44 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rick D

              04/20/2024

              On March 30,2024 I called zoom drain for a sump pump replacement She said I would have to pay a 250 Dollar emergency fee which was fine The tech replaced my old sump pump with a 2/3 horse power pump in less than one hour and charged 830 dollars The pump installed cost 250 at most and the rest was for one hour of labor Which equals 580 dollars for one hour of labor The tech took advantage of my older age and over charge me to the tune of 330 dollars which I he knew I was elderly and price gauged me to the tune of 330 dollars I plan on filling a complaint with the BBB in ***** and taking the company to small claims court and will ask the court to make the company accountable to and find the company guilty of price gouging an elderly man because they had me over a barrell and took advantage of me simply because they good. That is not the way ***** family businesses do business If you need plumbing assistance call *********************** plumbing which is a father and son ***** business that does excellent work at a fair price I hope the court and the ***** BBB can agree with me and make zoom drain to refund at least $330 dollars that they over charged me just because they could.That is not the ***** way for ***** family businesses should do business ******************* 51 ***************************************** ******* ***** *****

              Zoom Drain - New England Response

              04/22/2024

              I'm sorry you feel this way. Our prices are Flat Rate. The technicians have no say in what the price is, they simple offer the options that would best fix the issue at hand. The price would be the same for any person or business.  
              Read 43 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.