Business ProfileforCuddledown, Inc.

Just figured out mom has been getting charged monthly for Cuddledown Rewards for who knows how long. She's older and easily confused, so, after reading other complaints, I went to the Cuddledown Rewards website to see for myself if it seemed shady or not. Now I'm upset! At the top of the web page, there are 4 headings: How It Works, FAQ, Contact Us, and Sign In.How It Works - this is a ton of reading - over ***** words. ZERO mention of a monthly fee, program fee, monthly charge or program cost or any cost at all! And this is the "How It Works" page. Talk about deceitful! So then I navigated over to the FAQ's, thinking that might tell how it works.FAQ's - wow - over ***** words! this is broken down into categories: - General Membership - this section has 3 questions - Why should I join..., Who do I contact for help..., and How do I cancel.... (paraphrased to keep this review under the character limit). At least they have a cancellation question! They offer 3 ways to cancel - under your account when logged in, calling the number, or via email. Also via the Contact Us page. They make it easy at least. I've submitted my request!-Our *************** -Marketplace *************************************************************** Those are the categories and there are 3 to 6 questions under each category. And ZERO mention of a monthly fee, program fee, monthly charge or program cost or any cost at all!However, at the bottom of the website under helpful inks, there's one called Program Terms. This is close to ***** words and it finally mentions, after 700 words, "Membership Charges".It's possibly I overlooked it, but I didn't see a link to the terms within the How It Works or FAQ pages. Only at the bottom of the web page. That brings me to the conclusion that it's only there for legal reasons and if they had a choice, it would be omitted.My official conclusion - DISINGENUOUS! Advice to Cuddledown - JUST OWN IT & BE PROUD OF YOUR BUSINESS MODEL or CHANGE IT!