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Business Profile

Retail Florist

Calyx Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, my name is ***** ***** and I ordered flowers for my girlfriend for *********** Day on February 10, 2025. The flowers arrived on *********** Day but were dead and looked terrible. They were not at all as pictured on their website. I have since reached out to Calyx Flowers for resolution and they have not responded at all. I've sent numerous emails with pictures included. I've also tried calling numerous times. I would like a refund.

    Business Response

    Date: 02/25/2025

    Hello *****,
    Thank you for reaching out to Calyx Flowers. I appreciate your time.
    I am devastated this went to the CS and no response to you. 
     After the ** reached out to me ( I hate love letters from BBB but, well it keeps me on my toes) .
    MY CS e-mail **** is to check spam two times a day.   Yes "we are having a talking to"  After I help 
    resolve your flower concerns that arrived so cold damaged and so very upsetting to see.
    In your BBB you'd like a refund. I have done so.  Please see the below receipt.

    Thank you - 

    K W- owner

    Customer Answer

    Date: 02/26/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *****

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer and recipient of gift products from this company for many years. I ordered an item for myself (flowers) and the product was unsatisfactory. It was delivered the day before Thanksgiving (11/27/24) and despite proper care was declining by the day after (11/29/24). This business does not have customer service hours on evenings or weekends so the first possible time for me to reach the company was Monday 12/2/24. The customer service representative ****** told me nothing could be done because their policy only covers items within 24 hours of delivery. I asked to speak to a supervisor. She would not put me through to one. I documented in email the situation. Today, more than 48 hours later, I have not received a response and I spoke with ********** in customer service (I called). She told me the same thing as ****** had told me Monday. There is no way online, by phone, or otherwise to file a complaint to this company about a product problem. As a premium company (my order cost over $100 for a small bouquet of orchids), there needs to be better customer service to resolve complaints. No business dealing with perishables for high-end floral gifts should have a 24-hour complaint boundary for a product that should last a week to two weeks (cut orchids are long-lasting with proper care). I worked for ten years in the floral business (*********). I have no way to file a complaint with the company directly and believe I should receive a replacement, refund, or credit for a future purchase.

    Business Response

    Date: 12/05/2024

    Hello *********, thanks for reaching out.  This will be the only communication on BBB where BBB does not follow ethical standards and print anything just like X 

    We have a concern policy in our terms and conditions. It is: emailing two photos for the ** team to evaluate in 24 hours after flowers arrive.  
    Could you please forward the email you sent (referenced above in your complaint ) with the photos of the orchids to. ******************************************  

    Again, there wont be a response on this platform going forward. 

    Customer Answer

    Date: 12/05/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    It is impossible to provide photos of the orchids within 24 hours of receipt because that period passed on 11/28/24 (Thanksgiving Day) and the orchids are dead and have been disposed of  


    Regards,

    *********

     

     

  • Initial Complaint

    Date:05/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a relatively early purchase for flowers (Peonies) to be delivered to my wife on the Saturday before Mothers Day. I specified the exact delivery date willing to pay whatever shipping required to ensure it would arrive ON that day. Calyx Flowers packaged my items and created the shipping label on May 3rd (5 days before Mothers Day and 4 days before the expected delivery date). This shipping label as identified as "next day air saver". This means they were prepared to ship my flowers over-night on the 3rd for a May 7th delivery date. The flowers were not shipped until the 5th - thereby sitting in a box without light or water for 3 whole days (3rd, 4th, 5th) before shipping.By the time the flowers arrived, they were in full bloom, wilting and pedals falling off. All of the filler stuff that comes with flowers was dead.I immediately contacted the company requesting a refund for these defective flowers and received friction from the sales-rep. *** indicated they don't do refunds and to send photos so he could see what could be done. .... I sent photos. 3 days later I received a response indicating they will make a note to add ice to the packages before shipping and offered a refund of the purchase price.Now I get that I also got a specialized vase and some daunting candle with the purchase and these items can be used/re-used; so I get that getting a full refund might not happen. But they aren't even refunding the cost of the flowers themselves. I only received a partial refund and *** is arguing with me over it. Trying to tell me the cost of the flowers is $30 less than the cost their website shows them at.In all out honesty, this presentation ruined a Mothers Day for a very special woman in my life and an exceptional mom to my adolescent children. The entire shipment should be refunded. Any time my Wife, myself or my children look at the vase and/or candle, we'll be reminded of this horrible experience. I am escalating my request.

    Business Response

    Date: 05/14/2022

    A lovely spring day! I am enjoying Preparing my Vegetable garden with my children and mother-in-law. What joy! 

    Oh- above- ludicrous, Not factual and more so defamation. My instinct you discredit companies for free product. (scammer) Shameful. Better business bureau again until you validate concerns from both perspectives. And expose offenders names publicly -you should not be publicly defaming companies - ******************* Instagram are held accountable you should be as well.  I provided a refund commiserate with the minimal issue. THIS MY FINAL RESPONSE.  God Bless. K 

Calyx Flowers is NOT a BBB Accredited Business.

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