Complaints

This profile includes complaints for Sea Latch Motor Inn's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sea Latch Motor Inn has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sea Latch Motor Inn

  277 Long Beach Ave # 1A York, ME 03909-6381

• 

  Sea Latch Motor Inn

  PO Box 938 York Beach, ME 03910-0938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, March 26, 2022, I made an online reservation with the Sea Latch Inn of ******** to stay the dates of 8/8/22 - 8/11/22. I paid the total in full of $902.52. There is a 14 day full refund cancellation policy. On July 21st, well within our 14-day window, I went to cancel my reservation. That function was not available online (i.e. no cancellation button, etc.) so I called, sent an email through their business email *************************************** and texted via their general texting line *************). I got no response, but did some online research and learned that the property changed owners in April of 2022.I made subsequent phone calls to try and cancel my reservation. I called and spoke to "front desk" workers on 7/21 (*****), 7/22 (*******), 7/22 (***), and 7/23 (disconnected). I was told ***** was getting back to me "that day" each day I called - never an answer via phone or email.Finally, on 7/23 I called ******* (*********************************, Front Desk Manager) cell phone number. My parents are in the same boat with looking for a refund and somehow acquired ******* cell number. I left a message stating that if I did not hear back, I was calling the police and the BBB. I heard back from ***** that day via phone and received an email from him telling me that I would get a check in the mail for my full amount.I wrote back confirming my mailing address and asked when the check would be in the mail. I have since called ******* cell (left message), emailed again (asking the same questions), and have heard nothing. Based on the reviews online speaking about similar issues (lack of refunds or double ******** due to change of ownership) I am concerned I will not get my money back. Please help!!!

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  *************************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday July 16 2022 I booked a hotel stay at the Sea Latch in for 2 rooms for July 28-July 30 2022. After the booking, I attempted to call the Sea Latch at at ************ to make a change to my booking and there was no answer. I sent an email to the email address on the website with my request for a change. I have tried several times since then to contact the hotel and there has been no answer. There is no answering machine in which to leave a message. There has been no response to my email. I called the Chamber of Commerce in **** ***** to see if the hotel was still in business. They informed me that they are, but that they are not part of the Chamber of Commerce. I no longer wish to stay at this hotel. I would like a refund of my $868.00 deposit, because despite the fact that I only called to make changes, if I wanted to cancel my reservation I was not able to because no one answered the phone, and no one returned my email.

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st 2021 I had prepaid for my vacation from May 23rd to May 27th 2022 and I have an email confirmation of the PAID status. After my vacation, while reconciling my AMEX statement in June, I noticed that I was charged again in the amount of $564.95 on May 23rd. I called the Inn on June 21st and was told that the confusion was due to a change in ownership and that the charge would be credited back to my account, but that it would take a few days to process. I waited a week and then followed up with an email on June 28th and received a read receipt but no response. After another week, I called again on July 6th, and again was told that the credit would be processed in a few days. Its been almost a month now, and my account has still not been credited. Im a senior on a fixed income and really need to have this resolved. I hope that you can provide assistance in this matter.

  Customer Answer

  Date: 07/27/2022

  Better Business Bureau:
  
  After filing my complaint, I also disputed the charge with AMEX to meet the 60 day timeframe of the Fair Credit Reporting Act.  Apparently this was successful since the disputed amount was credited to my account.  
  
  Regards,
  
  ***************************************

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for July 10th 2022 they took the money out $347.71 on July 2nd 2022 when they weren't supposed to until the day before arrival well I had until July 8th to cancel the reservation without being charged I canceled the reservation on July 7th I've been getting the runaround about a refund since the one girl said oh you'll have it 3 to 5 days and I called on Tuesday and they said oh you should have it by Thursday which was July 14th today is July 15th and still no refund now no one is answering the phone I am sick of this it's bad business I just want my money back

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation in March to stay at the Sea Latch Inn for the week of June 25-July 2 2022. I had to do in 2 transactions because my debit card wouldn't allow more than $2500 charge per day. You will see both receipts a day apart and PAID 100% in full. I arrived on Saturday and noticed my banking account was deficient on Tuesday. I looked into it and noticed the hotel took out $1691.51 from my account! There was nothing due and no incidentals - we were still there! I immediately went to the front desk and they said they would credit the charge but could take up to 5 business days. I was told the reason was they changed management and systems and had no record of some of the payments. When I returned home Saturday, I checked to see if the money was there and it wasn't, but upon further reviewing saw the money was refunded on the 29th but then I was charged again on the 30th $1691.51 again!!! I called that night and had to leave a message for a manager since the person at the desk could not fix it. I never heard back from anyone. I wrote an email on Tuesday thinking maybe emailing was a better way after getting no response to a second call I tried to make. This time I received the machine saying no one was available and no options to leave a message to call back. I sent the email including my receipt paid in full and still no response. I called my bank and they couldn't reverse charge, but later that week I filed FRAUD charges with them on Friday July 8th when no response. I also called Friday and spoke with "***" and he took the info and said he'd call me back either way. He called back at 10 pm that night and I missed the call and his voice mail just stated to call back that he had a few questions. I think it's pretty clear so not sure his questions. I booked directly through them and not third party. Called again July 11th and left message. Was told managers were on site and still no response to date as of July 12th, leaving me no cash.

  Customer Answer

  Date: 07/22/2022

  I have not heard from the business in response to my complaint, however received a receipt that stated I owe them money on July 20th!  I have attached that email for your review.  I responded back with receipts I've sent you showing I paid in full.  The email bounced so I sent the email to another email address I had for the hotel.   I received an automatic reply that the hotel has closed!!!!!!    I've attached that email as well. 

  Ironically today I checked my bank account and it appears the money is there now.  I'm not sure if they finally did return the money or if this was a result of my bank issuing the refund as I reported it as fraud a few weeks ago.  Because the money is showing it is in my account.  I have received no phone call, letter or email from the hotel stating they have refunded the money.  

  07/21/22 DBT Return  Sea Latch Inn Httpswww.thesme 8970 $1,691.51

  I would say they somewhat responded and issue is closed, however I never received the $140 I was charged in late fees due to their error.   I never received an apology, free night stay or nothing not only for the pool being out of service the whole week but also for the time and issues I have gone through up to 3 weeks after my vacation.  They did nothing to try to make it right or show they appreciate their customers and my business.   I'm not sure why they are closed until further notice but obviously having some issues.  I will still need to work with my bank to see if they can remove the fees applied to my account.  
  

  Kristine 

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2022 I booked a reservation directly with The Sea Latch Inn. I paid $572.25 for June 20 to June23, 2022. Several weeks later I began receiving e-mails informing me that they were closed indefinitely and that my money would be returned to the account from which it was paid. I left several messages via phone and email requesting my money to be returned and only got the same recorded message that money would be returned. Since this vacation was a gift for my granddaughter I went ahead and booked at another location (for a much better price). About one week before June 20 I received a notification that I was expected at the Sea Latch In for the June ***** dates. I called the Inn and was told it was under new ownership/management and that my reservation was still good. I told them the above story and was assured that my money would be returned. In several subsequent phone calls I was told the same thing. When I asked to speak with a manager I was told there was no manager available. Today (07/08/2022) I was given another number to call at their sister property- no answer and the answering machine would not take any messages. I believe I am being scammed- I need that money back- it is not a small sum for me. Your help is greatly appreciated in resolving this matter.

  Customer Answer

  Date: 07/19/2022

  I have not heard from the business in response to my complaint. I had repeated attempted to receive any response from Sea Latch inn. When I finally did reach someone I was told that the former owner/manager had put the notice of cancellation on the website as well as a response when answering the phone. I was told by this person (as well as 2 others I spoke with subsequently) that this would be referred to a manager who would authorize the return of my money. Each time I asked for a manager there was no one available. I believe this is now an attempt to scam money from people who acted in good faith. I booked another place in the area before being able to actually speak with anyone at Sea Latch. I honestly dont think there is a manager who can help! Your help in this is greatly appreciated. $572.25 is far too much for me to lose.