ComplaintsforAmway

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Representatives from Amway have opened an account in my name without my knowledge or permission. This happened after communicating via text to them that I wasn’t interested and would like all of my information removed. I received an email notifying me of an amway account opening in my name. I would like to lodge a formal complaint with whoever has authority over these women. Diane D**** I believe and Shawna H***** are their names and Diane’s phone number is *** *** ****. I specifically asked to be removed from their list of people they contact and a half hour later I got the email about an account with my name and information being opened on Amway. This is unacceptable, there is 0 accountability here, I am not sure if that’s illegal but I’m extremely uncomfortable with the fact that an account has been opened in my name and my email associated with said account all without my knowledge or permission.

  

  Business response

  02/11/2022

  We are currently researching the matter brought to your attention by ******* ****** and will respond within the allotted time.

  

  Business response

  02/18/2022

  Amway has investigated ******* ******’s complaint dated February 10, 2022.
  
  Amway’s records show that ******* ****** was registered as a customer on Amway’s website February 10, 2022, however the customer account was never activated. If an *********** ******** ***** (***) has a customer’s name, contact phone number and email address, the *** can start the customer’s registration for them through the Amway website. The customer will then receive an email notification of the registration and will need to confirm the registration. As previously mentioned the account was never activated and per Ms. ******’s request, Amway has deactivated the registered customer account.
  
  Amway considers the matter closed at this time, but is ready to further assist Ms. ****** with any additional questions.
  

• Initial Complaint

  12/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was signed up as an Amway seller without my authorization. It looks like it was around 2011, however it wasn't until last year I noticed the $62 charge made every December. Last year, I called and spoke with many different representatives and finally had them close my account. Then again, last week I was charged another $62. They have no record of closing the account. When I call every representative said they have to transfer me to someone else. One even hung up. This is a completely disorganized company and unethical business.

  

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/12/14) */ Amway acknowledges receipt and is currently looking into to the complaint. Business Response /* (-10, 7, 2021/12/22) */ In follow up to Amway's December 14, 2021 response acknowledging receipt of the December 13, 2021 complaint, Amway investigated the matter. Its records show that ****** *** registered as an Amway Independent Business Owner ("IBO") on August 1, 2011 and opted into Amway's annual auto-renewal program. Amway has no record of receiving any calls from ****** regarding the registration or annual auto-renewal. In an attempt to resolve the issue, Amway has left 3 voicemail messages for ****** at the phone number on file. The caller explained that a refund of $62 has been issued for the latest renewal of ******'s Amway business, to the ******** card that had been charged, and that Amway has cancelled the automatic renewal of ******'s business. Amway also asked ****** to call Customer Service if they would like their Amway business terminated. Finally, to address ******'s assertion that they were registered as an IBO without their authorization, Amway asked for additional information so that this assertion can be investigated. Amway sent a follow up email to the address on file but unfortunately it was returned as "undeliverable." As a courtesy, Amway has shipped two cases of **** Energy Drinks to the address on file. Amway considers the matter closed at this time, but is ready to further assist ****** if they return Amway's calls.

• Initial Complaint

  10/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A pallet of XS was listed at $4,408.32 for an independent business owner (which I am). It has been at that price for quite awhile and I have used that to sell a pallet in February (with the discount it actually makes sense to sell a pallet as it is a better deal). I have been in contact with multiple customers who all wanted to go in on another one and we had the date set for October 1st. Without warning the discount was pulled on September 29th and the price shot you to 4838.40. At this increased price I am unable to make any profit and unable to honor my word to the customers on pricing. I called and emailed amway for help but received none. Looking for help and a legitimate resolution! Thank you.

  

  Business response

  10/14/2021

  Business Response /* (1000, 6, 2021/10/14) */ Thank you for bringing this to Amway's attention. I have forwarded the complaint to the Business Conduct & Rules area for investigation. Please allow Amway until October 29 to investigate and provide a response. Consumer Response /* (3000, 8, 2021/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Looking for someone from Amway to contact me Business Response /* (4000, 10, 2021/10/18) */ Amway Customer Service has indicated they replied to Mr. ***** that the discount for purchasing a pallet of XSTM Energy Drinks was discontinued so abruptly. However, Amway is not able to make an exception to give the discount for a pallet purchase on a new order. Customer Service apologized for the inconvenience, frustration and disappointment that the discontinuance of the 18% discount has caused. Customer Services also indicated that if Mr. ***** had an active or pending order for a pallet of XSTM Energy Drinks, Amway would be able to make an exception and process an adjustment. However, he was requesting for an exception for a future order not for an order that was in the processing status. Therefore, Amway was unable to accommodate his request. Amway sent a communication to all Diamond and above IBOs on September 27th 2021, confirming the discontinuance of the 18% discount on the purchase of XS Energy Drink pallets. On September 28th, another email was sent to all IBOs who had previously purchased our XS Energy Drink Pallets and ****** ***** was also on the list too. Amway is considering the matter closed at this time. Consumer Response /* (4200, 12, 2021/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the email informing IBOs that pallet pricing was changing. However, I was in communication with our customer/s weeks prior and October 1st was the agreed upon date for the order of said pallet. If IBOs are unable to trust Amway to communicate their pricing effectively and timely, how do they expect us to convey trust and customer service to customers? The only response I am willing to accept is one that actually helps the customer (the pallet pricing prior to 9/29/2021). Please help me help YOUR customers Amway. Thank you.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/01/2021 I purchased multivitamins and other items for healthcare alternatives. The information listed delivery between 10/04/21-10/09/21 (I believe); However I received a FedX text listing 10/06/21 as the delivery date "before closing", when it did not arrive today I telephoned AMWAY customer service at (800) 253-6500 to ascertain the status of the order and received a message stating "we're sorry the number you have dialed has calling restrictions that has prevented the completion of your call.... Announcement 19". I would like to have this telephone restriction explained and removed from my account and I would like for the company to contact me regarding this situation.

  

  Business response

  10/08/2021

  Business Response /* (1000, 5, 2021/10/08) */ Thank you for notifying Amway of this complaint. I have forwarded to our Customer Service area for investigation. Please allow us until October 15 provide a response pending the investigation. Business Response /* (-10, 6, 2021/10/08) */ Customer Service indicated Ms. ****** called in yesterday, October 7. The order is on the way, however, due to Fedex delays, it is taking longer than normal. It is still within the promised delivery timeframe and will arrive on or by the 10th. Customer Service also indicated that on October 6, they experienced technical challenges and the phone lines were down from 7-close. That is the reason Ms. ******'s phone call did not come through. Customer Service verified her phone number is not blocked as she was successfully able to call in yesterday. Amway is considering the matter closed at this point. Consumer Response /* (2000, 8, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response is appropriate and accepted. The next day when I telephoned again the lines were open and the customer service representative was kind in explaining the telephone situation. ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩