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Business Profile

Air Filters

Clarifion

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clarifion's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clarifion has 2 locations, listed below.

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    • Clarifion

      1416 S Main St Suite 220 # 2033 Adrian Adrian, MI 49221

    • Clarifion

      1416 S Main St Ste 220 # 2033 Adrian, MI 49221-4349

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beginning in late Nov 24 I notified Clarifion that I had "dead" units that were 1 1/2 yr old and needed replacing as I had purchased the warranty program. I got sporadic responses such as "send pics of units plugged in" - which I complied. Now I have SIX units that are dead. I cannot get a response from their customer service and I have reached out in writing by email SEVERAL times.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received the order & I am requesting a full refund

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 Clarifion units from this company on August 16, 2024. It was over a month before I received the 3 units. These units clean the smells out of the air. About December 20th, one of the units began humming very loudly. I unplugged it, plugged it back in and the humming was quieter. However, it still hums very loudly occasionally, and now a 2nd unit is humming very loudly. I have tried cleaning the units with no luck, which is the only instructions in the manual that came with them. I first emailed Clarifion's customer support address back on January 21st, 2025. That email has gone unanswered as well as 3 others. So, I began calling the customer support phone number and no one answers, so I have left 3 messages which have gone unanswered. I simply want the 2 units replaced. Yet without the company returning my emails or phone messages, I have no way of getting them replaced.

      Business Response

      Date: 02/26/2025

      Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration you’ve experienced. Providing reliable customer support is a priority for us, and we regret that we have not yet resolved this matter.

      Upon reviewing our records, we have not received any emails from the address [email protected] regarding the humming issues with your Clarifion units. To ensure we can assist you promptly, kindly forward your previous communications (including any screenshots or timestamps of emails/calls) to our official customer service team at [email protected]. Once we receive this documentation, we will expedite an investigation into the issue and work swiftly to resolve it, including replacement options if warranted.

      We value your business and are committed to making this right.

      Customer Answer

      Date: 02/26/2025


      Complaint: ********

      I am rejecting this response because:  I have 4 emails in my "sent email" box that clearly show the dates I sent the emails - Jan 13, Jan 21, Jan 24, and Feb 13.  (There is no way to upload emails here.)   Also My cell phone clearly shows record of me calling their customer service line 949-502-0146 on February 17 and on February 18 two times, all 3 times I left messages.

      I did get an email from the Clarifion support email on Sunday, February 23, but they simply told me to clean the unit, which I have explained to them that I have been cleaning the units every 10 days as the instructions say to do.   These units are damaged because they have a very loud motor noise that they are NOT supposed to have.   I asked that these units be replaced free of charge, but I haven't heard back.   It seems to me that they only reached out to me AFTER they received my BBB complaint in order to silence me.   I want the 2 damaged units to be replaced!!!

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:07/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Da*e for communica*ion wi*h ********** office s*ar* 03/15/2024, I need *o cancel order, bu* cus*omer service say is *o la*e I resaved Package on 03/26/24.I send package **** on 03/28/24, **************** send me mail, *hey don'* received any package.I send *o *hem: 2 copy's from pos* office, and 2 from Bank credi* card. I* was proofed *o send package and proofed *hey resaved my package . I don * have money back from Clariffion company.$103.89 I con*ac* *hem by mail seven *imes, *hey have Alaves differen* answer.

      Business Response

      Date: 08/07/2024

      This complaint has already been resolved. We have communicated with the customer via email, explaining the reason for the refund delay. The delay occurred because the customer filed a dispute with their bank, and we needed to wait for the bank's decision before proceeding with the refund. The refund has now been completed, and the customer has acknowledged receipt via email.

    • Initial Complaint

      Date:01/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      #CF-597739 Order number I placed this order on January *************************************************** shipping I just got them yesterday so now I want to return all If you call them they never get back to you I want my money back It clearly says 30 day money back

      Business Response

      Date: 01/31/2024

      Thank you for your inquiry.  Please see your chat (and email) as our customer service team has sent you instructions to return the product for a refund

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: 7/22/23 Amount: 98.20 I did not sign up for a Recurring Order. I have contacted the company Order Number: ********** I will send the order back unopened and want a refund.

      Business Response

      Date: 07/24/2023

      Thank you for your inquiry.  Our records show that customer service has cancelled your order and all future shipments per your request.  You should have an email confirmation in your inbox.  Thank you.

    • Initial Complaint

      Date:05/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the initial shipment of the free trash bags for life program and the company canceled my subscription without my permission, and refused to give me my money back. Or re-enroll me for free since had already paid the $106 for the initial charge. I signed up for the program back in January 2023 and I thought I had signed up for the 3 month delivery option. ( I had the 6 month option selected apparently ) And in order to switch to the 3 month option, they had to cancel my subscription and re-enroll me in the program for $106 (which I didn’t pay ) and I’m not signing up for the same subscription when I never gave them permission to cancel my subscription in the first place!! Under the assumption that I had signed up for the three month program, option I should’ve received my second shipment in march and I still haven’t received the second shipment.

      Business Response

      Date: 05/17/2023

      Thank you for your inquiry.  Please allow me to clarify, the subscription is not a one time fee.  To maintain a subscription there is a recurring fee.  You can receive items monthly or every 3 months every 6 months and so on but there is a fee every month.  Our records show you have been in contact with our support team on several occasions.  The confusion seems to be when you informed the team you only want the trash bags but that is not how subscriptions work.

      We're happy to enroll you in any subscription you want but there is a recurring fee.

      Customer Answer

      Date: 05/18/2023


      Complaint: ********

      I am rejecting this response because:
      You need to tell people that there’s a re occurring fee to get the “free trash bags for life” which means you have to pay $106 every month , every 3 months, or every 6 months. Who can afford to do that ? 
      Sincerely,

      ****** *******

      Business Response

      Date: 05/19/2023

      thank you for your feedback.  we're very sorry that you did not see the information provided. We do provide this information - see screen shot attached.  this information can be confirmed by going to our website: www.cleanomic.com and click on exclusive offers.  Select the trash bag bundle and read the find print.  Again, we're sorry that you did not realize you have to pay for your subscription to maintain free trash bags for life.  Our records show that you have been refunded.  Again we do apologize for any confusion that has occurred.

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 4, 2023 I ordered Cleanomic "environmental garbage bags" for $83.10 and when I received the invoice the cost was $110.10 which was not the same amount of my order; I quickly called back on teh same day and canceled the order, and ********* first said it was too late because she had just processed the order; I protested and she said she was escalating the issue, and I never heard from anyone. Four days later, a large packpage was left at my door and my Grandson bought it in the house; when I came home I saw the package and immediately took it back to the UPS Store on East 53rd Street on 51st and Hyde Park, and I advised the agent I wanted the packaged to be returned to sender, and she wrote "RTS" in large letters on the box and three it in the return bin. I placed an investigation with UPS to trace and recover the box. I am upset because I cancel the order on May 4, 2023 and 4 days later Cleonomic ignored the cancelation and sent the box any way. Now they are saying they never received the box that UPS return to them I need my $110.10 refund. ******* ****** ************ address: **** * **** ** Suite *** # **** ******, ******, ** ***** phone number: (**** ********

      Business Response

      Date: 05/09/2023

      Thank you for your inquiry.  Our records show you have spoken with several agents over the past week.

      You are correct, we cannot cancel orders once they have processed.  Also, as per our website you are at risk of a 50% refund if you do a RTS (return to sender) as there is no way for us to verify the returned package without an RMA number.  However, we will. make an exception and process your refund this week.  Please be sure to see our website for all of the details for returning orders on our website.  Our customer service team will send you an email with your refund confirmation within one business week if not sooner.  We're sorry that we were unable to meet your needs.  Our Clarifion products are amazing - please let us know should you want to purchase in the future and we will extend a 15% discount as a courtesy.

    Clarifion is NOT a BBB Accredited Business.

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