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Business Profile

Pet Supplies

Allen Park Critter Shop Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $625 to purchase animals and have them shipped and never received the animals because the shipping company they used wanted me to pay an additional $455 to have the animals tested for Covid. I've shipped all over the US and have never had to have my animals Covid tested so it looked like a scam. They also didn't tell me about the $455 charge until the animals were already supposedly in my zip code and awaiting delivery to a ***** ship center. No where did the shipping company or the seller state anything about this charge. I asked for my money back and even offered to pay part of the supposed shipping costs for the animals and they refused to refund me after our initial agreement was broken. I'm filing this complaint against this company because this is the address that the seller put on the shipping label.

    Business Response

    Date: 01/23/2023

    The complaint made against us is not a customer of ours. We do not ship nor have we ever shipped out animals or product. We are a brick and ****** pet store that only sells animals and products at the store in person. We have been notified from a few people getting scammed from a fake website that is using our address. The website is " reptilesforsalenextdoor.com" I have been trying to get our address info off the fake website. If it is a different company please let me know so I can try and take action against them.
    If you have any questions feel free to reach out anytime.
    Thanks ****

    Customer Answer

    Date: 01/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    The Instagram account that was using your information is fatality_dragons1. The account was hacked. They used a fake shipping company, "EMS continental logistics" to "ship" the animals (they never shipped anything). Then they tried to scam us into paying another charge for COVID testing on the animals and insurance for the shipping. They claimed that we would be charged even more for animal abandonment if we did not pay this ridiculous charge. They got us for over $600 and then the testing and insurance was going to be another $450. Then they tried the animal abandonment but never said how much that would've cost. 

    Regards,

    *********************

Allen Park Critter Shop Inc. is NOT a BBB Accredited Business.

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