ComplaintsforBelle Tire

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02/23/2024 took my vehicle to the Michigan St location in SB, IN. Before handing over my keys I specifically told the employee at the counter I just needed the rear passenger tire replaced and once that was done can he please move the new tire to the front of the passenger side and not touch the driver side as I keep a detailed log on my vehicles maintenance and repairs, he said yes and would call when vehicle is done. The employee called a couple of hours later and at the time I reiterated what we spoke about at the counter and he reassured me no one touched the driver-side tires/rims but he did inform me I need some tie rod repairs done. Once I pick up my vehicle and got home not only did I notice the tire/rims on the driver's side had been rotated the tires had also been flipped. Since the business was already closed for the day I called the next day to speak with the employee to ask him why he lied and that he had multiple opportunities to rectify the situation and inform me that he would need to touch my driver-side tires but never did his excuse for touching my driver side tires was that it was for my safety, which we know is BS

  Business response

  02/27/2024

  To whom it may concern,
  
  We are aware of ***************** concerns and have reviewed them with the location Manager.
  On 2/23/2024, ************* Came into the location for one new tire. While the vehicle was in, the technician noticed the driver's front tires were mounted incorrectly.
  The tires are Directional tires and were mounted for the right side of the vehicle. This would cause water on the road to be ejected forward instead of backward, which could be a safety concern.
  The technician brought it to the salesman attention and they took the tires off and mounted them the correct way.
  
  After returning home, the customer called the store and inquired why the tires were flipped. The store explained the possible safety concerns and offered for the customer to come back into the store, and they would flip the tires back. The customer declined to bring the vehicle back in.
  
  We are sorry for any inconvenience this may have caused *************. Although it is not recommended we want to offer ************* to return to the store and have the tires flipped back to the way they were.
  
  Sincerely,
  -*****
  
  *********************
  Customer Support
  **********************  | ***********************************************************************;

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Approximately 6 months ago I went to Belle tires for a set of new tires. Upon inspection I was told I also needed rear brakes. I consented to the work being done. Work was done. Fast forward, about a month later I started getting tire pressure warnings. I returned to Belle tires and was told I needed a gauge or something. It was $89 I paid for it to be done. When they were finished they told me the tpms warning light was on and they couldnt get it to go off. It would go off after I drove it for awhile but everything was ok with the car and tires. The light eventually when off, but came back on. I called and they said I probably needed a gauge on another tire. Prior to getting tires from them Ive never had tire issues. Fast forward until last week, I get ready to leave home on a Sunday and my tire is flat. ( I work down the street from my house and normally walk to work so I dont do alot of driving nor do I drive everyday). Anyway that Sunday, my tire was very low. I put air in it at a close by gas station and came back home Belle was closed that day. The very next day, Monday, I realize the tired is almost flat. I put more air in it and drive to Belle tires. At that point they tell me, Your tire is damages from being driven on whole flat. Its your fault and you have to buy a new tire. How do they know this wasnt a faulty tire? Id been having issue ever since I left there. After calling corporate they called back and said they could give me a tire at cost. Well at that point I had already purchased another tire. This was handled badly. They arent will to take any responsibility. Why did my tire go flat in the first place. There was no bail or puncture in it.

  Business response

  02/26/2024

  To whom it may concern, 

  We are aware of ********************************** concerns and have reviewed them with the location Manager. The tires were installed on 8/23/2023. On 11/27/2023 ****************************** did return to our *****, ******** location because her tire light was on, indicating a problem with the two rear tires. The vehicle had a dead battery in one of the rear sensors, and the sensor was replaced. The life expectancy of the original factory batteries for the Tire Pressure Monitors is approximately 10yrs. This was not an issue with the rear tires. 

  On 2/19/2024, ****************************** returned to the location that she purchased the tires from in *********** ********. She had a low/flat tire on the passenger front. They tire was unrepairable due to sidewall damage from driving on it with low air pressure. This is not a defect in the tire. We have offered to replace the tire at our cost and waive any installation charges. However, ****************************** has refused our offer. The warranty coverage she has is for workmanship and material defect. The damage to the tire is caused from the road and cannot be submitted to the manufacturer. 

  We are sorry that we cannot reach an amicable resolution, and we are sorry that ****************************** has experienced an issue with the ** tire. Our offer will remain and we hope ****************************** will realize that this is a very fair offer. 

  Sincerely, 

  -*********; 

  ***********************
  Belle Tire  |  ******************************************** Floor.
  **********, **  48075

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in for a tire, rotation and wheel balance to include wheel alignment. When I got back in my vehicle, my tire pressure monitoring system, said that it needs serviced, and the light was flashing, which indicates a problem from my past experience of working at a dealership. The business said that all of a sudden two of my tire pressure sensors would need replaced and by removing the wheels and tires. It caused the batteries to die in the sensors. The shop wants to charge me $156 to fix the problem which includes replacing two tire pressure sensors that were never bad in the first place upon arrival to the shop. I left the vehicle there as I feel like the shop is responsible to fix it as there was not an issue with the vehicle when it came into the shop. I have tried multiple times to reach customer service and no one answers and no one returns my call when I leave a message.

  Business response

  02/16/2024

  To whom it may concern,

  We are aware of **************** concerns and have reviewed them with our store location Management. We apologize for **************** experience. Based on my understanding the store location was able to reset **************** Tire Pressure Monitors. It is possible that the batteries in the sensors are weak, which can lead to reprograming difficulty and was likely why the sensors were recommended.

  However, had the **** light been on prior to service, it's our obligation to note and discuss with the customer. When the Tires are rotated, on this vehicle, it requires a reset to learn the new tire position (Left Front, Right Front. Etc. ). There is nothing procedural in this process that would cause physical harm to the sensor. 

  We do apologize again to ************, and thank him for allowing us to address his concerns. In light of the trouble this caused ************, we are going to issue a refund for the services performed. I will have a check drafted and mailed to the address on file. 

   

  Thank you,

  -*********; 

  ***********************
  Belle Tire  |  ***************************************************************************; 48101

• Initial Complaint

  02/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/18/2024 i took my car to Belle Tire in ***************, ** for a wheel alignment. I was told that i needed $526.45 in front end repairs (control arm w/ball joint) before they could do the alignment. I was skeptical because i had had the exact same repair less than ****** miles ago. I took the car to an independent mechanic who certified that, in fact, no such repairs were needed. I then took my car to another third party who aligned the wheels and confirmed that no front end repairs were needed. Belle Tire tried, unsuccessfully, to rip me off. After i filed a complaint with Belle Tire, they contacted me and there solution was for me to bring the car in so that they could examine the front end and if necessary reprimand the mechanic. In other words, waste more of my time with these crooks and receive zero satisfaction.

  Business response

  02/07/2024

  To whom it may concern,
  
  We are aware of ******************** concerns and our store location did reach out to assist. We did request or ask that he bring the vehicle back to verify the claims. However, he has refused.
  
  ****************** did bring his vehicle in for general maintenance on 12/8/2023. At that time, the vehicle was inspected for alignment and we found and wrote an estimate for rear upper controls arms. ****************** returned to the store location on 1/18/2024 to have an alignment performed on the same vehicle after having New Parts installed elsewhere. It was at this time ************** discovered and recommend the ** Lower Ball joint was worn. In order to perform the alignment, this part should be replaced.
  
  It would have been far more profitable for ************** to just align the vehicle and be compensated for it, verses writing a fraudulent estimate for free and receive no compensation and receive nothing for his time.However, the possibility does exist that we made a mistake that is what humans do. If we have we apologize to ******************.
  
  We will comply with his request for no further communication.
  
  Sincerely,
  
  -*********;
  
  ***********************
  Belle Tire  |  **********************************************************************************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On Jan 8th ****, I took my car in to belle tire in **************. I had an appointment at 5:30 pm but they ended up taking it earlier in the day around noon. I told them I had just wanted my front 2 tires replaced for about $330 and I got the tires before and scheduled the appointment, never had any issues with a belle tire before. Took my car in they said theyd give me a call when it was done, called about an hour later and said my tie rods were getting loose and I needed to replace them, I asked for how much they said about $660. So at this point $1,000 repair for what I wanted was 2 new tires. Anyways I was okay with it and just said go ahead. They called me around 3:45 pm told me my car was done, I went into the shop around 4:30 pm and I said I was here to pick up my car, they got the keys said here you go, I paid them the $1,000 and walked to my car. Right when me and my mother saw my car parked we knew something was weird, diagonal in the parking space with the tires not turned back straight, got in, tried to back out but couldnt move my wheel, power steering was broke. When I went back into the shop the mechanic knew right away what was the issue, never once did he tell me anything about it. After about 2 hours of sitting after I kindly asked the guy how long it was going to take because my mother was watching my sisters 2 year old, he went out into the car and literally stood by the passenger side door for 15 minutes and just talked to the mechanic. I sat back outside, went to get some food, came back, and by the time I got back the mechanic was walking in with my keys. Came inside for him to tell me we didnt mess it up, were not fixing it, and you have to take it to a dealer and pay them to fix it now. So my thought of a $300 transaction is now a $1,000 transaction and I am out of a car now. All I want is my money back or the car to be fixed, called, emailed support, no response for a week. Cant believe this it how it is now. Terrible employees.

  Business response

  01/22/2024

  To whom it may concern, 

  We are aware of ******************** concerns. He was advised at the store location on the day of service that he may have an issue with the Steering Angle Sensor. He was advised to have the vehicle inspected at the dealer. If the dealer provides documentation that we had damaged the component or have done something wrong, we will review and address it. Our Corporate Customer Support Team did reach out to **************** on 1/19/2023. ************** left him a voice mail message at 9:07 am. EST. requesting a call back so he may assist **************** in resolving his concerns. We encourage him to return Mr. ****** call. 

   

  Sincerely, 

  -*********;

  
  ***********************
  Belle Tire  |  ***************************************************************************; 48101

   

  Customer response

  01/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I have not received any calls or messages from anyone from belle. I have been in *********** so maybe the call just did not come in, but I have nothing on my phone. I am back in ******* now, the number to reach is ************.
  Regards,
  
  *************************

  Customer response

  01/22/2024

  Also I was never once advised about my steering wheel sensor and I have 2 witnesses and they can look at the camera footage if they want. I also have receipts and work orders and none of it ever says anything about the sensors.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  took my 2018 truck in for 2 new tires on 1/10/24 first of all the tires were not put on correctly. went back in to tell them and a guy comes out to get the truck and change but the truck wont start. he has to go in and get a jumper box. i go out and ask what he is doing and he tells me the truck was left in neutral with the lights on while he was in the bathroom. Never had a battery issue. so he brings it back out with the tires correctly put on and there is not even enough air in one of the new tires. i have to use their air pump to put in enough air so all four tires all have the same amount of air. Due to the bad weather we have had, I finally had to drive today 1/16/24 and now my service engine light is on. WHY when you take a vehicle in for a simple service, some one has to mess with your vehicle to have other things go bad... I will be taking my vehicle in to find out what the service engine light is on for and i want Belle Tire to fix the problem

  Business response

  01/22/2024

  To whom it may concern, 

  We are aware of ***************** concern, and have reviewed the details with the location Manager. The store location Manager has reached out to *************, and arrangements have been made to have the vehicle inspected. We apologize for the trouble she has experienced and look forward to resolving her concerns. 

   

  Sincerely,

  -*********; 

  
  ***********************
  Belle Tire  |  ***************************************************************************; 48101

  Customer response

  01/29/2024

  I knew my husband would not want belle tire to ever touch our truck again. This is the second time of trying to be taken advantage of by belle tire.  Warranty we originally purchased in 2020 was never honored and now the unprofessional service we recently dealt with. I will just let people know what a joke belle tire is.  I filed with BBB so people can be aware of their shady business practices..... 

• Initial Complaint

  01/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought in my vehicle to Belle Tire of ******** on November 25th, 2023. The services included two wheel ********************, and then a service of my brake pads and rotors. On December 4th, I paid for the service and was charged $1200, and picked up my car as they told me the service was completed. Instead, I didnt even make it out of the parking lot before I realized something was wrong with the vehicle. I brought it back in to Belle Tire and they said they would look at it. They then told me that they needed to fix something in the wheel, as they had broken some kind of part. A week or two later, I went to pick up the vehicle again, as they said it was ready and the issue was resolved. Upon driving it out of the parking lot, my brakes were completely inoperable. They yet again said they would look at it and fix the issue. Since then, they have told me many things about what is wrong with my brakes, including the *** module, something about the hub in the wheel, etc. They have told me that they are waiting on parts so they can fix what they broke, or are waiting for a scanner port. However, I was informed today (January 13th, ****) that they have not even diagnosed the problem with my brakes and havent fixed what they told me they had fixed. I have been without my car for nearly two months, and have been lied to countless times about the state of my vehicle. I want to get my car back as soon as possible so I can have reliable transportation to work.

  Business response

  01/17/2024

  To Whom it may concern,

  We are aware of ************************ concern and apologize for the trouble he has experienced. I and the District Manager for the store location have been in contact with ********************. We are working on a resolution for him, and are in the process of repairing his vehicle. 

   

  Sincerely, 

  -*********; 

  
  ***********************
  Belle Tire  |  **********************************************************************************

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/18 I brought in my truck to have tires mounted that I purchased at Belle Tire in ********** on Portage. The technicians advised there would be no issues, which I verified as my truck as 20" rims. When I picked up my vehicle and got it home, I noted that there were significant gouges in the rims. All gouges were opposite each other, showing that they were clearly made by the tool the techs used to mount my tires. I immediately called and spoke with *****, a representative at the Belle Tire location in ********** who requested I send photos to show the manager. I sent these photos. I was immediately advised that it was clearly the fault of the techs. I was asked to bring my truck into the location so that they could see the damage in person. Again, it was confirmed that the techs did the damage. I was advised that Belle Tire would contact their contractor who refinishes wheels so that they could be refinished. Then, I was advised that the contractor didn't believe they were salvageable as the gashes were too deep and instead, they would be replacing my rims. I was asked to provide the website information for my rims, which I did. I received notice today from ***** that the General Manager ****** has now decided not to replace my rims, after several confirmations that it was the fault of Belle Tire employees, due to "not having enough proof." This is after an attempt was already made to have my rims refinished as it was already decided it was the fault of the Belle Tire Employees. ***** advised that we could contact corporate and that the ***************** should be calling us. All calls are recorded at Belle Tire, and they admitted fault several times along with going through the channels of trying to repair them and replace them. I believe they realized the rims costed me more money than they expected, so they decided to try a different route. After admitting fault on several occasions, this is unprofessional and unacceptable.

  Business response

  01/03/2024

  To whom it may concern, 

  We have reviewed ************** concerns. Arrangements have been made with the store location to replace ************** wheels with a comparable set. We apologize for the incident and believe this should satisfy his complaint. We hope that this will restore ************** faith in Belle Tire and look forward to future business. 

  Sincerely,

  -*********; 

  ***********************
  Belle Tire  |  ***************************************************************************; 48101

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dec 14th 2023, went in to have 3 tires changed. When I arrived they asked if I would like a complimentary (free) alignment check to which I agreed to. When I went to pay for my tire replacement they said the alignment was off and did the alignment without my consent and charged me the price of the alignment ($100+ after tax) and later that day I attempted to reset the **** as well as the next day before an alarm popped up on my dash "Service **** required" I've had many tire rotations and replacements and never had an issue prior to this incident. I asked about the **** service on Dec 15th and they said we can schedule an appointment for a free **** inspection but replacement would be the cost of parts and labor which I would be responsible for and could not give me a quote for repair without an inspection, even though there had been no issues with the **** prior to this service and would be a result of negligent tire replacement.

  Business response

  12/28/2023

  To whom it may concern, 

  We are sorry to hear that ************** is experiencing problem with his Tire Pressure Monitors. We have reviewed his transaction on 12/14/2023, and see where our store location did replace one of the four monitors at no charge to **************. Our location Manager did reached out to ************** on 12/27/2023 and left him a message requesting a return call. We encourage ************** to return the Managers call, so we may assist in resolving his concerns. 

   

  Sincerely,

  -*********; 

  ***********************
  Belle Tire  |  ***************************************************************************; 48101

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On or about 11/19/2022, I purchased a wheel alignment East Washington street location and part of that purchase was that I would get another free of charge alignment within the year. I attempted to have my free alignment done on 3-4 different occasions. Each time there was a different reason as to why it couldn't be done. One time it was that they were just too booked for the week to fit it in. Then the next attempt was that there is only one "alignment guy" and he was out for several days. Then I was told on another occasion that I could come by 8am and get right in to get it done. I arrived at the business at 8am and was told that I would be serviced by 9:30. I waited, 9:30 came and went. I approach the desk and asked what was going on, as there were people coming and going that I had been waiting prior to. I was told that they were working as fast as they could, which I understood. I was then told they could get me by 10:30. I go back and wait. 10:30 comes around, I watch them come and get several vehicles. Coming up on 11am, I go back in and ask the manager on duty what was going on. He said that the other customers were getting tires, etc. I asked if there was only one guy doing just alignments, why hadn't he come to get my vehicle yet? The manager said, because he needed him to do other things. I simply asked him if I had been waiting since 8am and it was now 11am, why not have the guy complete my alignment before doing other walkin services? The manager was very stand offish and cracking his knuckles while talking to me, which appeared to be an attempt to bait me into a fight. I basically had to leave that day as well without the alignment being complete. This was the last available attempt to complete the alignment before it expired on 11/19/23. I feel as if the excuses were in attempt to allow the alignment to expired. Several attempts to reach corporate for a resolution have not been successful as I have not gotten my calls returned.

  Business response

  12/21/2023

  To whom it may concern,

  We have reviewed ************** concerns with not being able to get in for an alignment before the warranty expired. We apologize for the experience that ************** had.

  ************** did attempt to have it inspected before the warranty expired, but had to leave prior to us being able to get the vehicle checked.

  Since he was in before the warranty expired, we will be happy to send ************** a Belle Tire gift card in the amount of $109.99 to cover our current cost of their next alignment at Belle Tire.
  

  If we can confirm the address through this platform or by emailing me at ************************************ we would be happy to get the gift card out to **************.
  

  Thank you,

  *****************************
  Customer Support
  **********************  | *************************************************************************************

   

  Customer response

  12/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  As the business requested, my address to send the gift card is *****************************************************************  E-giftcard (if available) can be sent to *******************.

  Regards,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩