Business ProfileforAbsolute Security & Protective

I live at an apartment complex currently and have to pay for parking. i pay for covered parking in a specific spot witch my license plate is linked too. we had a unfortunate incident happen where someone threw a cup at our windshield and shattered it where the parking pass was. we had gotten it replaced and brought it home let our complex know that we needed a new sticker. and parked in our spot that we had gotten full permission to park in from our complex while we waited for our new pass. within 30 minutes of being back our vehicle got booted. witch of course is now wrongfully booted. we called the company and said they couldnt do anything and that we had to email and wait 24 hour. (mind you during all this im very sick and can barley breathe, was about to be taken to the emergency room) they emailed back and told us they couldnt do anything and that we had to call the number back that had already given us the email address. so i called again let them know. they said they still couldnt do anything and i had to email again. i emailed again. and put in full description of everything. having permission from our complex, waiting for our pass. i called the complex as well and agreed that i should not have been booted when i had permission. they then emailed me back and said that i have to pay the fee even tho they messed up? wrongfully booted me? when i had permission from my complex? when i parked in the same spot i have payed for, for months. while also being on the verge of being taken to the hospital. this is very unprofessional manner on their end, and with all the factors involved high action will be taken against this company. read reviews about them, they do it to everyone and just get away with it. this should be illegal.