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          That Gay Guy Candle Co has 1 locations, listed below.

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            Business ProfileThat Gay Guy Candle Co

            Candles

            Contact Information

            PO Box 1388

            Ann Arbor, MI 48106

            Visit Website
            (734) 450-7430

            Customer Reviews

            1.52/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            PO Box 1388, Ann Arbor, MI 48106
            BBB File Opened:
            10/12/2022
            Years in Business:
            4
            Business Started:
            5/20/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Read More Business Details and See Alerts

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/08/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order with these scammers and there is absolutely no response from the business as to where they are. Someone gave me a gift card for them and I also paid the rest money with my CC. I have sent multiple emails regarding the status of my order and these scammers just send you an automated message back immediately. They don't respond to emails, there is no way to email then without getting an automated response back. I placed this order in September, it's November and no response. I received a tracking information that the order was fullfilled and this is not true. When you click on that link it says **** has not received the package and are waiting for it This is a SCAM. BIG TIME and I want my money back. A gift card for these people is not honored and you get that amount stolen. So they stole the gift card money and my credit card money which I will try to put a complaint so I get my money back.These people don't exist and if they exist they're scammers.Do not buy from them. They won't respond to any of these complaints. They don't care as long as they got your money.I want My money back!! Thiefs and the person who gave me the gift card spent ACTUAL legit money on it that you stole. I don't need no new gift card to do this again and never getting My order and have to file another complaints cause of their SCAM Absolutely the worst. If you won't return the money, SEND the product ordered.
            Read 20 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda Z

            12/19/2023

            I have been a customer for over 2 years. This is a small business and they have always communicated with me when they have supply issues and shipping will be slow. I see a lot of complaints here about slow product turn around. I have always seen a banner on the web site when products will be delayed, and what to expect. It took a few months to get my order when the glass containers were stuck on a ship during all the global shipping issues. I knew it was delayed and the delay was communicated to me. I ruined one of my labels (dropped the candle in my bath), and they sent out a replacement label to replace my ruined one, no questions asked. I love the products this company makes and they have been very responsive. I recommend this company to friends and give these candles as gifts as they are so wonderful. Hand-made items can take time, and if you read the web site and send any questions to the owner, you will receive a timely reply. I wish more companies were as honest as this small business.
            Read 22 More Customer Reviews

            Local BBB

            BBB of Detroit & Eastern Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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