Customer ReviewsforHomepoint

Their customer service is poor and they offer open ended explanations that do not resolve a situation. I made two payments to my mortgage on accident thanks to their confusing website. I took back one payment and they sent a notice saying they charged me $15 yet in the same notice said to disregard if payment was made ( I did). My mortgage was sold to another affiliated vendor and Home Point and *************** refuse to remove the fee. POOR SERVICE!

I filed for bankruptcy but intend to keep my home. During the bankruptcy I was unable to access online banking and only able to make payments via mail or with a person. AFTER my bankruptcy was discharged they did not update to reflect this change and after 4 months still will not update my account. Due to this status incorrectly still showing on the account the mortgage company can not speak with me about anything, all they can do it take the payment I tell them to. Well now my escrow analysis was rerun in the middle of changing insurance providers and my payment is increasing several hundred dollars a month but they cant talk to me about to escrow or anything because of this status that has yet to be removed. My attorney has provided documentation to show the bankruptcy was discharged but after months of requesting and being told it will update it still hasent and now they expect me to pay something I cant even discuss with them. The treatment I have experienced is discriminatory. The bankruptcy status is public record and should not prevent me from discussing my payment increasing especially when it is no longer valid. They can not and will not provide me directions on how to get this status removed outside of telling me to provide the documents I already have. Horrible customer service and experience. Leaving me with my hands tied for no reason but to take advantage of a customer.

I was a Home Point customer. I had a mortgage with them that was transferred to another company. I never had a problem with them while I was a customer. While paying bills through my Bank's online payment system I accidentally sent them a payment of $1600. Trying to get this payment back has been incredibly difficult. Part of the challenge was getting a "transmittal form" they required in order to track down the payment (even when my bank offered to work with them over a 3-way call), the form was faxed to them, and I never heard back about it. After hearing nothing, a month later I had to email it to them, and after emailing it to them I can't even get them to acknowledge that they have received the paperwork I have sent them. I have waited 12 days to receive an acknowledgement and have received nothing. The people on the phone are kind and sympathetic, but are seemingly working at a different company than the payment processors, and getting answers seems impossible.It is clearly my fault for sending the payment to the wrong company, but I just don't understand why there is no way for me to contact the people investigating my case. Every time a call, the answer is, call back in a few days. Meanwhile, my mortgage payment is apparently just floating in the ether somewhere, and no one can tell me when I may get my money back.I'm not the type of person that writes bad reviews, but since it's impossible to talk to someone that can actually help me get my money back at this company, I am writing this review in order to bring this disconnect to their attention. In many cases companies would return the payment if there was no account to apply it to, but Home Point was happy to take it and put me through a month and a half of stress.