Business Profile
Playground Equipment
Backyard ProductsThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.17/5 stars
Average of 29 Customer Reviews
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Review fromJenny R
Date: 01/09/2025
1 starJenny R
Date: 01/09/2025
WORST COMPANY TO MAKE BUSINESS WITH, POOR CUSTOMER SERVICE, UNPROFESSIONAL, AND UNETHICAL..... PLEASE DO NOT HIRE THIS COMPANY FOR SHED INSTALATION..... NOT WORTH IT.Backyard Products
Date: 01/29/2025
i am sorry that you did not have a good customer service with us. I am sorry that the installation did not go well for you either.Review fromLishanna E
Date: 11/13/2024
2 starsLishanna E
Date: 11/13/2024
Two starts only because the installer was nice and showed up on time in inclement weather, otherwise I would have given one star. The runners were not leveled, leaving the entire structure crooked- a nightmare for sheetrock and floor installation. Many bent nails left in above the surface, which we had to remove prior to painting. Some pieces in the roof structure installed backwards which then had to be removed and replaced. Several pieces left on crooked, so we had to go in and cut them to shore them up. The work we have done to fix the install was more time than if we had done the installation ourselves. The installers need to have training.Backyard Products
Date: 11/15/2024
Thank you for your feedback.Were sorry to hear about your experience and appreciate you bringing these concerns to our attention. Customers are responsible for ensuring the ground is level prior to installation, or alternatively, purchasing our leveling package, which our installers can provide. It seems this step may not have been completed before the build, leading to some of the issues you've described.Additionally, we could not find any record of you contacting customer service or submitting photos of the issues for resolution. We encourage customers to reach out promptly with any concerns so we can address them directly.We take your feedback about the installation process seriously and will review it to ensure our teams continue to improve. If you'd like to discuss this further or provide additional details, please dont hesitate to reach out.Thank you Crissy Backyard ProductsReview fromRyan T
Date: 11/06/2024
1 starRyan T
Date: 11/06/2024
Horrible communication, Installation is horrible. Over 20 nails not embedded and just bent over hammered into siding, multiple s**** holes where a s**** was installed in wrong spot then removed leaving holes. Installer broke a piece of the pre fab cut front face siding. Leaving the untreated wood exposed. Doors are not hung level. Wish i could leave the pictures.Backyard Products
Date: 11/07/2024
We understand your concerns and are here to address them. With the shed being just installed two days ago, we would appreciate the opportunity to address these issues directly and make the necessary adjustments. Please send us photos of the specific areas needing attention, and well arrange for a follow-up to resolve them. Were committed to ensuring your shed meets the highest standards, and we value your feedback to make this right.Review fromKay C
Date: 11/06/2024
1 starKay C
Date: 11/06/2024
I would give 0 stars if possible. ***** in the office was completely disrespectful and 100% unprofessional. Their lack of communication skills was horrific. Wishin g I read the reviews before reaching out to this company. Was sworn at and completely disrespected. I highly DO NOT RECOMEND THIS COMPANY. They are a complete waste of time. I have no idea how this company is actually running. Seems like a scam. Do anything you can to avoid this place. I could not belive rhe pure lack of professionalism. Completely atrocious behavior. Check all reviews before ever contacting them.after calling and emailing multiple times I went to their ********** location and I left complete disgusted with management. I do not appreciate being sworn at. They need to get there act together or CLOSE THEIR BUISNESS. By the other reviews it doesnt appear as if they do much of anything anyways..Backyard Products
Date: 11/07/2024
Thank you for reaching out. Weve reviewed our records and spoken with our branch team, but were unable to locate your information in our system. Please provide additional details such as your order number or location so we can investigate further. We take all feedback seriously and are committed to resolving any issues. We look forward to assisting you and addressing any concerns.Review fromPatrick B
Date: 09/28/2024
1 starPatrick B
Date: 09/28/2024
What horrible customer service. They shipped THEIR product with the wrong brackets and rather than making it right they cost me an extra $300 to correct their mistake. AVOID THIS COMPANY *** THEIR PRODUCTS. THEY DONT STAND BEHIND THEIR PRODUCTS AND THEIR CUSTOMER SERVICE IS ATROCIOUSBackyard Products
Date: 10/02/2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced due to the incorrect brackets being shipped with your product. We understand how frustrating this situation must have been, especially with the additional cost *********** Backyard Products, we strive to provide excellent customer service and high-quality **********************. Clearly, we fell short in this instance, and for that, we are truly sorry.Review fromLinda W
Date: 09/20/2024
5 starsLinda W
Date: 09/20/2024
I had a wonderful experience with Backyard Products. Ordered on line, within 2 days I was emailed a contact and a proposed installation date. Installer arrived on time and on the date proposed. Installer extremely friendly and knowledgeable. Approximate time was 7 hours to full completion.Backyard Products
Date: 09/24/2024
Thank you for your generous feedback! We are delighted to hear that you had a wonderful experience with us. Its reassuring to know that our team delivered timely and excellent service. We take great pride in Branch 63, and we have shared your positive comments with them. Your satisfaction is our priority, and we look forward to serving you again in the future!Review fromDavid S
Date: 09/10/2024
1 starDavid S
Date: 09/10/2024
So far not a good experience. Install and delivery by 12pm. Didn't happen. *** claimed my phone number was off by a number and yet called. They have my email. *** says need pics. I sent 5. Easy install. A tentative reschedule is set for 09/30. I knew something was wrong. Excuses is all I'm hearing.Backyard Products
Date: 09/12/2024
Thank you for sharing your feedback. Im really sorry to hear that your experience hasn't been up to your expectations. We did attempt to reach you multiple times through calls, texts, and emails to confirm your information and address any issues, but it seems we werent able to connect effectively.I understand how frustrating it must be when plans dont go as expected, especially with the tentative installation date. We strive to provide a smooth and timely experience for all our customers, and its disappointing that we fell short in your case.We appreciate you updating your phone number with us and the effort you made to send the required photos. Unfortunately, by the time we received your cancellation request, we didnt have the chance to offer you an alternative solution that might have worked better for you.Our current scheduling is about 4-6 weeks out, and Im truly sorry that the timeline didnt align with your needs. If you decide to give us another chance, we would be more than happy to work with you to find a more convenient schedule.Thank you for your understanding, and if you have any further questions or concerns, please feel free to reach out.Review fromKayla B
Date: 09/02/2024
1 starKayla B
Date: 09/02/2024
I wish I could say my experience with the purchase and install of this shed was worth it. I purchased 6/27. first install date was 8/2. Received a call 2 weeks prior confirming. 8/2 comes and goes with no contact whatsoever. No one shows up, No phone call, cant get ahold of the location that was supposed to install. Backyard products main customer service gave me the run around we cant get ahold of them but well have them call you, multiple times. Never showed to install or call to apologize, nothing. A week later I received a text saying the tentative date for my install was 8/27. still no phone call. 8/27 comes, no one shows, no phone call, text. I finally get in contact with ****. Nice guy, apologies profusely and I had the shed FINALLY installed 9/1. BUT, they sent 1 person to install the shed, he didnt get to my place until 11:30am and worked non stop til 10pm. (I live in a trailer court so this was pushing the no-noise hours). And honestly, Im not thrilled with my shed. I dont blame the technician AT ALL. He was alone, crunched on time (I dont blame him for not wanting to come back the next day), and worked non stop all day to finish. But for the price I paid, I am not very happy with my shed. I waited SO LONG for this and spent too much time on the phone with customer service, to be disappointed. Communication was nearly nonexistent, they kinda set the technician up for failure, and if I had any other option, I wouldve taken a different route. Im not thrilled. Where I stand right now, I dont think I could recommend this company and feel good about it.Backyard Products
Date: 09/05/2024
Thank you for taking the time to share your feedback about the delays with your order. I truly apologize for any inconvenience this has caused you.As a newly opened branch, we are currently navigating some staffing challenges and are diligently working on training our team to enhance our service. The initial rescheduling was due to our branch not being fully operational yet, even though we had received your order. The second delay resulted from an unexpected transportation issue with the installer. We believed that the installer had informed you of this situation, and I apologize if this communication was not clear.For our installations, it is customary to send one installer for most jobs, and we use two installers for larger projects. I understand that this may not have met your expectations, and I apologize if this caused any concern.Im pleased to hear that ****, from one of our other branches, was able to assist and provide a positive experience. His support is invaluable as we work to establish our new branch.If you have any additional concerns or need further assistance, please feel free to contact us. For issues with your shed, kindly email photos to ***************************************** and we will be happy to review them and work towards a resolution.Thank you for your patience and understanding as we strive to improve our services.Best regards,******Review fromAngelica B
Date: 07/31/2024
1 starAngelica B
Date: 07/31/2024
Was supposed to have a shed installed today from their other business (Shed Liquidators), seems like they work under various names, cancelled last minute due to weather (that never happened), did not inform me I had to contact them first. Very unprofessional and unhelpful. I have read various reviews and it seems they are unreliable changing dates with no notice, bring the wrong products, AND arrive without add-ons that customers order. Stay away from this business.Backyard Products
Date: 08/01/2024
I'm sorry that you had a less than excellent experience. All dates that are give are a tentative. If there is bad weather, an installer has an emergency or a truck breaks down are all reasons that can cause a delay. Summer time is our busiest time of year and our branches and the customer service team do our best to address issues as quickly as possible so that our customers have a good experience.Review fromHeidi D
Date: 07/30/2024
1 starHeidi D
Date: 07/30/2024
This company has zero integrity or customer service. I purchased a playset on 4/29/2024, I finally received confirmation that my installation would be 6/14/2024. That day came and went and no one showed up or communicated with me that they would not be showing up. They called me on the following Monday to reschedule my installation. They then proceeded to reschedule my installation 5 times. No call, no apologizing, they only rescheduled through there automated email system and text messages. My last installation was scheduled for today, 7/30/2024. I received a text message from a subcontractor the night before asking if my playset was at my house. I was never told that I needed to pick up my playset. When I called the next day, no one answered until 2pm in the afternoon after they sent me an automated message that my installation date was pushed back. When I asked to speak to the supervisor, *****, I was transferred and no voicemail was available. I asked where my product was and if I could get it delivered to my house and forgo the installation and they told me they would not be able to do that until end of August/beginning of September because they "prioritize" installation. The lack of customer service is appalling. I don't understand how this company can still be in business.Backyard Products
Date: 07/31/2024
Good Afternoon,I apologize that you did not have a good experience with us. I have reviewed the account and it shows that there were 4 rescheduled counts before you canceled your order. Our local branch would have been able to get you in for the following week. We state that our dates are tentative dates due to several reasons. With your order, there was a builder availability issue and unfortunately, due to the admin availability, the branch did not have someone in the office to answer calls or make the changes during the time you were calling in.
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