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Initial Complaint
09/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a lemon van that is now shifting incorrectly. It is still under warranty but every time I bring it in they fail to fix it. Im tired of dealing with this issues and their terrible customer service. I want to wash my hands of this.
Business response
09/09/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22254056

Our File: 90979381

Thank you for forwarding the complaint from *****************************. According to our records case ********is being worked on by a case manager.

The customer was advised to take the vehicle to the dealer for a diagnosis.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer response
09/14/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*****************************
Initial Complaint
09/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
my 2023 Durango has been at the dealership for 10.5 weeks while they try to fix the *** They refuse to do anything about it but make me wait. I have to continue to pay for a vehicle that is undrivable. They have replaced probably 10 parts at this point with no luck.
Business response
09/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22237031

Our File: 90978962
Thank you for forwarding the complaint from *** *****. According to our records I was unable to find the customer in the system.
I advise the customer to send in her VIN number so I get into the vehicle information.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer response
09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My VIN # is ***************** - 2023 DODGE DURANGO CITADEL

My case # with them is 90550142

Regards,

*** *****
Business response
09/10/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22251960

Our File: 90988565

Thank you for forwarding the complaint from *** *****. According to our records case
90550142 was sent an email from the case manager on Sept 6, 2024.

Hello ********,

I recognize how difficult it is for you to keep waiting for a resolution for your vehicle. I am very sorry that we are not able to provide you with an immediate answer but we are required to follow our internal process.

Regarding buyback, we are conducting the review while the dealership works on the repairs and there is no exact time frame that we can provide you with for the completion of the review. I promise we will try our best to see if this turns out to be an option for you. But until we have that approval, we cannot advise you on the repurchase offer for the vehicle per our process.

As for the compensation offer after the repairs are completed, we will review and present you with the final offer at the time. We gave you an estimate in the amount of $7000 - $9000 so that you have an idea of the range and I hope that the offer makes a difference for your overall experience.

During your vacation, if you would like to get an external rental from Enterprise, Hertz, etc, we have the option to reimburse you for up to $80/day as long as we have a copy of the receipt. So, if this is an option that you are interested in, please send me a copy and I am happy to review.

Thank you and have a good weekend!

Sincerely,
*****
Customer Retention Specialist | **********************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
09/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
08/31/24 i went to change the oil of my car, as usual, when they toll me about the issue that my car have. I own a Jeep cherockee 2017 with a tigershark engine and my car is burning to much oil than what is supose to. Next I went to the dealler and they told me that because the warranty expire they could't help me, and to repair my car it have to be out of pocket. I never received any documentation about this issue.
Business response
09/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22251139

Our File:
Thank you for forwarding the complaint from **************** *********. According to our records case ******* was closed on September 4, 2024.
The supervisor spoke with the customer and advised that the vehicle is out of warranty and any repairs will be out of pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
09/06/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I purchased a brand new car from ******* on ******* as a birthday gift to myself and the fact I never ever owned a brand new vehicle and now regret it ever happen. They sold me the car with connect issue knowing it had issues and promised to fix it. However after 3 appointments countless no return calls and a letter to the attorney general Im stuck in a car that if stolen I wont be able to locate. They tried updates and even had a guy come in and look at it. Still nothing. They left me with saying check my radio everyday and one day Chrysler will fix it but no guaranteed date. Im two months in and even paid first car note but have not registered the car cause I dont want it. I asked for a car swap since cant fix it as promised. They told me now that since I had the car they can only apply $33,000 out of the $48,000 to another car. To me thats not fair. Why do I have to carry over a $15,000 debt to a new loan for their mess up. Now Im seeking litigation to correct in my opinion an easy fix. Now I want an upgraded car and the price to stay the same with no money given to do so and my registration. To be paid for.
Customer response
09/06/2024
***************** This is the car VIN
Business response
09/10/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22260361

Our File: 90989242

Thank you for forwarding the complaint from ******* ******. According to our records case
90550311 the customer spoke with an agent who advised the customer to work with the dealer to resolve the issue.

If the customer contunues to have issues he contact US ************* ************** to have a case created.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer response
09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Ive already tried to work things out with dealership. They put the blame and responsibility on Chrysler and if any compensation and repairs needed to contact them and even said they would assist in doing so.
*** already did a complaint on the dealership as well I contacted the attorney general for Missouri state about this issue. I did not register vehicle in fear of trade out of car between purchase date 6/26/24-9/9/24 . There is no way of tracking the car if stolen or even if Im stranded in a rural area. The dealership said they can trade me out of the car but can only apply $33,000 of the $48,000 to another vehicle. This is unacceptable. That means the remaining amount of $15,000 would be placed on another loan making that payment even higher as if this is all my fault. All I wanted was a first time brand new car for my birthday 6/28 with no issues . *** had 3-4 services at dealership and none fixed the problem. On the last service I was told to check my radio everyday until I see it working.I feel like Im swept under the rug after they got my money when I came into dealership with my check.i would not get returned calls and if I did it was days later. However when I inquired about the car initially they called me everyday.
At this point I want to be swapped out of this current car and replaced with another new car. This is beyond unacceptable for a major dealership. With a major purchase I want to be happy I did it and not to wish I didnt. The sad part to all of this is, I chose dodge over a ***** Silverado and now Im screwed.
This dodge car is a hot item for car thieves and to not have an sos system ,uconnect ,nor WiFi to work is crazy. Please help me with trading out this vehicle at the price I paid to make me happy.
Regards,

******* *****
Business response
09/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22250361

Our File: 91005024

Thank you for forwarding the complaint from ****** ***** . According to our records case ******** was closed on July 11, 2024.

I advise the customer to contact US ************* ************** and have a new case created with all of his concerns with this vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer response
09/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] my case with my car shouldnt be closed. I never had a resolution . Since June 27 I been stuck with run around from dealership and service department at Allstate dodge and jeep **************. Now this seems to be another sweep under the rug tactic. The company has my money and I have a BRAND NEW car with an issue that cant be fixed. I want out of this car. Its been 3 months Im over this. BBB transferred this claim in hopes to have this resolved . I am highly upset. I would never expect this from a major dealership NEVER. Get me a trade out of this car is all I want. I cant believe Im still going through this BIRTHDAY GIFT from below

Regards,

******* *****
Initial Complaint
09/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid 100k for my truck in 2022 and brought it in for all scheduled oil changes and maintenance as well as recalls. Truck went in for an oil change and check engine light on, 3/1/2024 it had 40k miles. picked it up 4/15/24. I was told that it needed a new motor but warranty wanted me to drive it 1k miles to be sure. I returned it two weeks later. The time without my vehicle it has sat in 110 degree Az sun. I'm not blaming the dealership for this but I have the vehicle garaged at home and under covered parking at my work for the entire time I have had it. Warranty has closed my case four times because I assume they are working on processing the paperwork I provide them, only to find out they have closed the case because additional paperwork was requested but never notified me or the dealership. The only time I see any effort made on this case is when I call or email for an update, only to be told they have closed the case again. Warranty been dragging their feet and requesting countless paperwork. As I've stated in previous emails that this process has caused the vehicle Irreparable sun damage and depreciation. I have missed being able to order my 2024 TRX Tyrant Final Edition which I have a deposit on. I have been paying a car note, insurance and significant depreciation for a vehicle, for which I paid 100k for over 5 months, and I am driving a 35k loaner. As I mentioned before, I also had a deposit on a 24 TRX final edition, which is a 125k+ truck that I haven't been able to order because I can't trade in my 2022 that isn't in my possession. Now I have missed the opportunity to order the last V8 TRX produced which is very coveted and would have appreciated in value. I was granted an opportunity to order for being a loyal customer.....WOW (I apologize for grammatical errors and misspellings, I'm exhausted)
Customer response
09/07/2024
*****************
Business response
09/10/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22247306

Our File: 90989477

Thank you for forwarding the complaint from *************************. According to our records case
90307700 the case manager snd the customer an email.

Good afternoon, ****************,
The only person that I can escalate to on my end would be my direct supervisor, however, he will only be able to tell you the same thing that I have told you. We don't handle the warranty side here at customer care, and he will see the exact same information that I am seeing, which is that the dealer resubmitted the claim for the 4th time. I have once again re-escalated above the dealership & within my corporate resources. I do not know why the warranty department is taking so long to approve and why the claim has been closed out 3 times prior when the dealership keeps providing them with the information requested. If there was something else that I could be doing, I would, as I feel bad this is taking so long. If you wish to speak with my direct supervisor, please let me know & I will request that he follow up with you. I will continue to follow up.

Thank you,
*********
Central BC Case management
*************************

The customer replied that his attorney will be contacting Stellantis and or warranty.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer response
09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Hello *********,
As I have stated in our previous correspondence, customer care and you have been terrific and I want to make it perfectly clear to the BBB that I have no issue with your part in this. I am complaining about the warranty department and request that they answer the question as to why my case has been closed three times and why they think that 6 months is an acceptable time frame to make a decision. Even if approved today it could take several weeks if not months for me to receive my vehicle. A year of car payments, insurance, tags and depreciation is in the area of *****k. I request an answer from whomever is supervising the warranty department.

Regards,

*************************
Business response
09/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22247306

Our File: 91005200

Thank you for forwarding the complaint from ************************* . According to our records case ******** the case manager emailed the customer the following email on Sept. 10, 2024.
Good afternoon, ****************,
I have requested that my supervisor follow up with you. I will continue to work with you unless I am advised by my legal team that I need to cease communication. I do not have someone's contact information that you can provide to your lawyer because here at customer care, anytime someone requests our legal department information we need to refer you to your attorney. I have put a task on the case to have my supervisor follow up with you, and I will continue to follow up with you.

Thank you,
*********
Central BC Case management
*************************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer response
09/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
This is the same run around I have been dealing with for 6 months. I have simply asked for some type of supervisor to please contact me and let me know why this process is taking this long, so the current status of my claim and how much longer is this going to take? I spent $100,000 on a vehicle with your ultimate warranty package that I also paid for and you have had my vehicle for over 6 months letting it sit in the elements with the motor parts inside the vehicle in the hot Arizona Sun baking and making the truck smell like oil. It is depreciating rapidly I am paying a car note Insurance tags Etc onset vehicle all the while I've been driving subpar $30,000 loaner vehicles which is unacceptable. My deposit on the 24th TRX that I had on order isn't being refunded I can't move on to buy another vehicle as I have a $100,000 vehicle sitting on your lot and I'm the only one that can drive this loaner when I'm a family of four. Is this common practice? Is this acceptable? Can I please get an answer? I've been told several times that my case is being escalated this has been months that have gone by that it has been escalated. I've been told weekly that someone would contact me to let me know what is going on this also has not happened. I have also requested someone with whom my attorney can contact to discuss a resolution to this situation, this has also not happened.

Regards,

*************************
Initial Complaint
09/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have a 2018 chryslerPacifca hybrid van and the battery system has internal failure and they will not even try to resolve it..they told me it's an internal problem without regards to try and help..also since the day we bought it new it had problems like a new engine, battery system was replaced one before, climate harness issues amongst other issues.
Business response
09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22243320

Our File: 91086213

Thank you for forwarding the complaint from *** ******. According to our records case ******** the customer was advised that we do not provide financial assistance for the High Voltage Battery once the customer is outside of their 120 month/ ******* mile coverage.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best ***********************************************************************************************************************************
Customer response
09/25/2024
A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
As I stated before from the manufacture from what they told me was the battery itself had internal issues and they said there is nothing they can do, even though the battery itself cannot be charged anymore. When the van went in for an recall update because of past battery system issues (where once again we could not charge it or parked it near a structure or other vehicles because the car could start on fire). After the update was done we had same issues on battery system. we were told the update that was done on van now had to get another update on the past update to fix the problem. Stellanis told me that the new update recall was not available until late october. So during this whole time the battery is unable to be charged again. All I expect from the manufacture would be to replace the battery our of respect and curtesy to a customer knowing the fact they said battery had internal issues which most likely happened during the update that was performed on van and now requires another update recall to fix past one. Being a long time customer of there products I expect resolution.

Regards,

*** ******
Initial Complaint
09/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There are so many complaints regarding the purchase of a 2024 Jeep Wagoneer Carbide 8/3/24 from ***************** dealership in ***** (BBB case filed against them as well), but the very worst of my complaints is the fact that I owned this vehicle for TWO weeks before I had to bring it in to the dealership for service for a very serious safety issue. While driving, the vehicle will turn itself off, all of the gears will begin flashing and a message will pop up on the display that the driver should shift the car to P. Even when the car is then shifted into P, you then have to turn the car off and back on to get the engine to kick back on. This happened to me twice in the two weeks I owned the car before I took it to the dealership for service. Service has now driven my vehicle over 100 miles and because they havent yet witnessed the safety issue themselves, they say there is nothing they can do to fix it. I am 6 months pregnant and received the call today to come pick up my brand new car because there is nothing they can do to ensure this doesnt happen again. A quick ****** search will show you that this is not a rare occurrence and actually is a known problem with Jeep and Wagoneers, among many other known problems. There is page after page of this massive safety issue happening to others with little to zero help from dealership or manufacturer.The dealership opened a 'star case' with Stellantis which is where an issue is punted to the manufacturer if the dealership cannot figure it out themselves. Stellantis only suggestion is to continue to put miles on this new vehicle and road test until the problem happened to one of the techs. Manufacturer not willing to help in any way. Will not even do the right thing of switching to a different Wagoneer in hopes that wont wont experience the same issue. Imagine if this safety issue happens again and in turn it causes an accident this time. Then what????
Customer response
09/04/2024
VIN IC4SJVBP0RS161916
Business response
09/05/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22237031

Our File: 90953262
Thank you for forwarding the complaint from *************************. According to our records there are no open or closed cases for this customer.
I advise that she contact US ************* ************** to have a case created with her concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer response
09/05/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have confirmed that the information Stellantis has provided in their response is false and there is indeed a star case that was opened and was closed on 9/3 (closed with no resolution). The case # is ********. I have also opened a case with Jeep Wave as of 9/5/24. Please advise to next steps on behalf of Stellantis to properly resolve this safety issue.

Regards,

*************************
Business response
09/06/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22237031

Our File: 90962194
Thank you for forwarding the complaint from *************************. According to our records case ******** was closed on August 5, 2024.
The customer was advised that the dealer has opened a STAR case. We will need to wait for the results that the technicians find if able to disgnosis the vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer response
09/06/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Its very obvious Stellantis is not even reading what I am writing before they respond. First they said I had no case opened. Then I provided the information showing that was false and now they say they show a case opened and it was closed. Yes it was closed. By the dealership because they opened a star case and received no assistance from Stellantis. Stellantis response to the star case was for a tech at the dealership to continue to drive my brand new vehicle until the problem hopefully happened while they were in the car. At this point the dealership had already put 100 miles on my brand new car so this is not an acceptance response for a star case.
Stellantis is well aware of the exact same issue I am experiencing as Ive found out that newer Jeeps have been experiencing this issue with no resolution yet the cars are continued to be sold. There are other open cases with Stellantis for this exact same issue.
Stating Stellantis will continue to honor any work covered until warranty is not acceptable. The problem was not fixed and the dealership and they sent me home to continue to drive this car until it stops in the middle of me driving again. This major safety issue should not be happening in a car that is only a month off the lot. Stellantis needs to read what the customer is writing instead of offering canned, thoughtless replies and provide an acceptable resolution here.

Regards,

*************************
Business response
09/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22237031

Our File: 90978625
Thank you for forwarding the complaint from *************************. According to our records case ******** was closed on September 5, 2024.
I would advise the customer to bring the vehicle back to the dealer and/or contact Jeep Wave if they are willing to bring the vehicle back in and allow them to do more testing.

We need a diagnosis to help fix the vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer response
09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Stellantis did not provide an acceptable resolution to this issue. I will not bring my brand new vehicle back to the shop for a second time (in only one month of ownership) and allow it to be driven by techs for who knows how many miles in order for this problem to be fixed. This is a known problem-there are many cases open with Stellantis for this exact same issue-and Stellantis does not know how to fix it. Yet, the cars continue to be sold with a very highly dangerous safety issue. That is inexcusable. They are attempting to buy time by asking me to bring my new Wagoneer back to the dealership for further testing instead of doing the right thing and either swapping my vehicle for one that has not experienced this issue or unwinding the deal entirely. I will continue to report this to all complaint venues.

Regards,

*************************
Initial Complaint
09/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
September 2023 the my 2014 Ram 1500 Truck gave me warning messages that my ABS System needed to be serviced. This was accompanied by the Brake, Traction Control, and ABS warning indicator lights illuminated. I took my vehicle to the local dealership (******************* Chrysler Jeep Dodge) where they diagnosed the problem as failed ABS module. They placed the order and told me the estimated time to receive the part was 7 months (April 2024).Beginning in February 2024, I called the dealer monthly to verify that the part was still on track to be delivered in April. They confirmed that to be true until April when they provided a new estimate of May. When I called in May, they said it was going to be June. When I called back in June, the recommended that I call the ***************** directly to request that they "expedite" the order.I called ************* in July, and they confirmed the part was on order. I requested them to expediate since my vehicle state safety inspection expired in August of 2024. I have contacted customer care via email weekly to get an estimate on when I can expect the part, and they have been unable to provide an estimate, only that they have contacted my dealership, the supplier, and do not have a date.It is now September 2024, nearly 12 months since the part has been ordered. My vehicle cannot pass the state safety inspection and it is now expired. I am not legally able to drive my vehicle anymore. I have been driving for the past 12 months with a vehicle that does not have the safety features of anti-lock braking or traction control. FCA is still unable to provide an estimate for when I can expect my dealership to receive the part.I am looking immediate action to deliver the part to my dealership so I can get back on the road safely and legally.
Customer response
09/07/2024
VIN: *****************
Business response
09/10/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22228337

Our File: 90988735

Thank you for forwarding the complaint from ***********************. According to our records case
90665767 was update on Sept ******* with no firm ETA.

The case manager is working with the dealer and supplier to get this part as soon as possible so the customer can have the vehicle repaired.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer response
09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been patiently waiting for 12 months. My vehicle does not meet state safety standards and cannot be driven legally without the replacement part. The response is rejected because asking me to patiently wait as a resolution is no longer an option. I believe I have been reasonable in my patience. I believe I have been timely in working directly with the company. I request for a speedy delivery of the part that was ordered 12 months ago.

Regards,

***********************
Business response
09/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22228337

Our File: 91005453

Thank you for forwarding the complaint from *********************** . According to our records case ******** on Sept. 11, 2024 the case manager called the customer.

The case manager advised that they are working with the parts department to resolve the delay.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best ***********************************************************************************************************************************
Customer response
09/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The case manager called to tell me they do not know when the part will be delivered. I still cannot drive my vehicle legally and it still does not have all the safety features such as anti-lock braking and traction control due to the faulty part. I believe I have been patient in waiting 12 months for the part. Waiting patiently is no longer an option. I believe I have communicated my concerns with the business directly and through the dealer in a timely manner over the past 6 months with monthly and weekly calls to check on the status of the part delivery. The only acceptable resolution is an immediate delivery of the part replacement to my dealer.
Regards,

***********************
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Took vehicle in for engine temp rising while in idle only. Never reached redline or check engine light, temp would kick back and forth. Appeared to be stuck thermostat. Vehicle was there over 3 weeks, and then dealer states it was also a blown head gasket. I did not observe any symptoms of this. Looked at engine while at home, and it was still full of dust, absolutely no signs of it being opened up to replace gasket. LoJack also did not correlate vehicle being in bay long enough for that type of repair, it was in back storage lot 95% of the time. Heating problem was fixed as thermostat was replaced, however no sign of a head gasket replacement. All this was warranty work. Seems disingenuous and causes unnecessary concern for engine life on my part. -Tamiami Chrysler in *****
Customer response
08/29/2024
VIN *****************
18,000 miles.
Business response
08/29/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22212577

Our File: 90903801
Thank you for forwarding the complaint from *******************************. According to our records there are no open or closed cases for this customer.
I advise the customer to contact US ************* ************** and create a case for a dealer complaint.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Initial Complaint
08/28/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I am trying to get information on my extended service contract, number ***********. I tried to have some work done on my Dodge Ram truck, VIN # *****************, last year and was told the service contract was cancelled because I have not had my inspection that must be done every 5 years to keep my lifetime powertrain warranty intact. I advised them on the phone that I have had it done in September 2014 at Gwinnett Chrysler Dodge Jeep Ram in ***************** and again March 2019 at Landmark Dodge Chrysler Jeep Ram in ******** GA. I was told someone would call me back with more info, but I have yet to hear anything back from someone. It is now time to get the inspection and September is the last time to contractually apply by timeframe and I want to make sure that there is no problems at all with getting it done and making sure that the contract remains intact.
Business response
08/29/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22208964

Our File: 90905327
Thank you for forwarding the complaint from ***********************. According to our records case ******** has been sent to a case manager for review. I would allow 5 business days to receive an email from them requesting documents.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer response
09/07/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

There response is just a canned narrative that, looking at previous complaints submitted, is given as a response to everyone. As of the end of business day September 6, 2024 I still have not received a response from them as indicated that I would have by now.

Regards,

***********************

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