ComplaintsforStellantis
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Complaint Details
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Initial Complaint
02/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2018 Chrysler Pacifica Hybrid on in April 2021 from Chrysler Dodge Jeep ******** in ***********, **. The *** is *****************.; it currently has ****** miles.My vehicle has been out of service for repairs a total of 15 days and counting, as it is still in the shop as of this writing.The same problem keeps presenting: the vehicle goes into limp mode when we drive it longer distances, at which point we have to pull over and be towed to the nearest repair shop or dealership. My vehicle is affected in the Stellantis recall and is a fire hazard. The "limp mode" problem has presented on these dates:Dec. 18, 2021: Arrived at ********* Chrysler Dealership in *****, **, were denied service, went to a nearby auto shop where they were not able to sufficiently fix the problem. Dec. 28, 2021: Towed to Heberts in **********, *********, they claimed they were unable to see the problem. The same issue occurred several hours later down the road.De. 28, 2021: Towed to Uptown Chrysler in ******, ** where we were told a part was on back order and that we should not drive it long distances as it is a safety issue.Feb. 11, 2022: Uptown Chrysler in ******, ** , they told ** the car was repaired for the limp mode problem after a part was replaced.Feb. 16, 2022: Towed to Uptown Chrysler in ******, **. The problem presented again after we had it less than a week; the vehicle was not in fact repaired and we were stranded on the highway again. Each time, the problem presents in the same way: the limp home mode appears after a longer-distance drive. We have an open case with Chrysler, #********. I have been calling every day to gain information about our vehicle status and in hopes of resolving this and have been thoroughly disappointed with Chryslers handling of our case. I am demanding a refund for the vehicle. It has fallen short of its warranty. In addition, we have not been supplied with a loaner car, which has put undue strain on my family of 5.Business response
06/10/2022
June 1, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *****************., Ste. 100
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16813237
Our File No.: 82144619
Dear **************:
Thank you for forwarding the complaint from ******** ***** concerning her 2018 Chrysler Pacifica Hybrid Vehicle.
Customer sent a ******************** Letter to FCA requesting a Buyback or Refund of the Purchase price on her 2018 Chrysler Pacifica Hybrid Vehicle due to an ongoing limp mode concern. FCA recommends the Customer work with her local ****************** and ***************** to repair any issues on the Vehicle under the Factory Warranty provided. They are the best sources to resolve the complaint. FCA declined any Buyback or Refund on the Purchase price of the Vehicle as requested.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Customer response
06/16/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The dealership has been unable to fix the issue in the multiple times that we have taken it there, and now they are stating that it is no longer under factory warranty. Stellantis has still not offered a solution to this issue and it has been over four months. That is four months that consumers have been driving vehicles with a dangerous safety flaw that dealerships are unable to fix. What are we to do? I need a safe and reliable vehicle for my family.
Regards,
***************************Initial Complaint
02/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a dodge ram from stellantis on 10/22/21. Can't get answers as to why truck hasn't been assigned a vin number. Orders placed after mine have recieved numbers. Stellantis will not give me answers .customer service is failing to give info.Business response
05/19/2022
March 3, 2022
Better Business Bureau of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16812831
Our File No.:
Dear **************:
Thank you for forwarding the complaint from *************************** concerning her new vehicle ordered.
Customer sent a ******************** Letter to FCA requesting information on the new vehicle she ordered. FCA recommends the Customer contact her selling dealer for any updates on the order placed. The local Dealer Sales Manager or General Manager are the best sources to provide up to date information on when the vehicle will be built and delivered.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I brought my 2018 Chrysler Pacifica into a local Chrysler dealership in late November 21 because my engine start/stop (*** ) light had recently come on. The dealership replaced both batteries, reset the *** light and charged my $691.94. Within a weeks of repair, I received a customer satisfaction notification (***) *****, in December 21, detailing a software issue with my *** that will cause it to illuminate. I submitted my receipt to Chrysler for reimbursement of repair but was told the *** didnt cover batteries. I believe and research online has proven to me, that my batteries didnt need replacement. If I had gone to my local dealership after I received *** Y65, I wouldnt have been charged. I want a full refund of the work I had done.Business response
05/19/2022
March 11, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16812363
Our File No.: 82145072
Dear **************:
Thank you for forwarding the complaint from ************************* concerning his 2018 Chrysler Pacifica Vehicle.
Customer sent a ******************** Letter to FCA requesting reimbursement for Battery replacements due to Y65 Software Recall on his 2018 Chrysler Pacifica Vehicle. The ********************* is expired by time and miles and the Y65 Software Recall would not cause Battery Failure. Therefore, the repairs are Customer Pay. FCA declined any goodwill reimbursement on the repair cost. The Owner was advised.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a 2021 Chrysler Pacifica Hybrid with ****** miles currently under full warranty that needs a replacement part for the electric engine heater. Currently Chrysler (Mopar) has given no date of repair as the part is "on eternal backorder". This is our only vehicle to transport our family. No other options were given to us to help with transportation and instead left to wait months like other customers with the same problem. Chrysler deems the vehicle safe to drive but with our van constantly switching back and forth from battery to engine power it's putting unnecessary wear and tear on our vehicle. This process has given the van a terrible noise that happens every few seconds. I want Chrysler to refund me KBB value of the van or fix the issue within a week with a free of charge loaner vehicle that seats 7 until the repair is complete. I have called Chrysler (2/23/2022) to escalate our case and was told I'd be contacted by end of next business day and I have yet to receive a call back about my case. Please help.Business response
05/19/2022
March 11, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16808305
Our File No.: 82145713
Dear **************:
Thank you for forwarding the complaint from *************************** concerning her 2021 Chrysler Pacifica Hybrid Vehicle.
Customer sent a ******************** Letter to FCA requesting the Electric Engine Heater be repaired on her 2021 Chrysler Pacifica Hybrid Vehicle or the purchase price be refunded. The Part is Currently on Backorder. FCA Parts Expediting Team was contacted and they are working to get the Part as soon as possible. FCA recommends the Customer work with her local ****************** and ***************** as they are the best source to resolve the complaint and provide any updates on when the Part will arrive to complete repairs. FCA declined any Buyback or refund on the purchase price as requested.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My RAM has an issue that was unable to be repaired at the dealership in late 2019 because it was a software/programming issue and a patch had not been released. The attempted to repair the issue by just replacing parts but that did not work.In and around Aug 2019, my warranty expired. Two to four weeks later, the updated software was released by RAM that fixes the issues I experience. And a short time later, they released a second software update to further repair the same issues. Because I did not extend my warranty, RAM has refused to send me the patch wireless or pay my local dealership to update patch the vehicle.In early 2022 I found out about the software updates THROUGH MY OWN RESEARCH because NOBODY else had been able to resolve my issue. Next, I contacted my dealership, they said to contact MOPAR. I contacted MOPAR (case ********) and I was told that someone would contact me, nobody did. Several days later I called MOPAR and once again, I was told that someone would contact me, nobody did. Several days later, I contacted MOPAR AGAIN, I was told that my case had been closed (even though nobody had ever contacted me), and I was told to ask the dealership if they would do the update (kink of a like as a favor). I called the dealership and they said that they could not do that, but I should once AGAIN call MOPAR, to request some type of credit where they would pay the dealership to do the update. MOPAR said that it was a possibility, but I first needed an official diagnosis.In essence, I would have to pay the dealership for diagnostics ($100+/hr) before MOPAR would be willing to pay the dealership to fix a known problem by doing a 15 minute software update. This is a $60,000 + luxury vehicle. I could have purchased a Tesla or *** SUV but I wanted another RAM. No other "luxury" automobile manufactures are charging for software updates anymore and this is not luxury class customer service.Business response
05/19/2022
March 15, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16804803
Our File No.: 82145215
Dear **************:
Thank you for forwarding the complaint from ********************* concerning his 2019 Ram Vehicle.
Customer sent a ******************** Letter to FCA requesting the software updates that just came out be done on his 2019 Ram Vehicle under Warranty. The Customer was contacted on 3/15/22 and advised to have the Dealer call when the Vehicle is in for repair. FCA will authorize the software updates under Warranty as requested to resolve the Complaint. The Customer was provided a contact phone number and file number for assistance.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Customer response
05/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am leasing a 2022 Ram ****. My lease started last month. Since then it has been in the dealership at least 4 times for numerous reasons. The engine light comes on the electronics keeps malfunctioning, my radio the gps and even if I had call for assistance I could not. The satellite goes in and out ( I have proof, paperwork that it is a problem with my truck) they have worked on it over and over and over again. I have been given rental cars because they have had to keep it so long. It trually has been in my driveway a quarter of the time Ive had it! I made my first lease payment already ( what a joke) and the next one will be do soon. I have called numerous( and I mean numerous) times to uscustomer care, which is the number they gave me for any problems. Either no one gets back with me or they give me the runaround saying they are looking at the issue and they will see what they can do. Im just so done with this truck ( Im not the only one having radio issues either with this year and make of truck) Im am asking for a resolution to this problem.Customer response
03/01/2022
Good Afternoon,
We received an email concerning our case #******** and it stated that you needed the vin number for the Ram truck. It is as follows-1C6RRFBGONN204065. If anything else is needed please let me know. Thank you
Business response
05/19/2022
March 16, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16806888
Our File No.: 82146318
Dear **************:
Thank you for forwarding the complaint from ********************************* concerning his 2022 Ram **** Vehicle.
Customer sent a ******************** Letter to FCA requesting his 2022 Ram **** Lease Vehicle be exchanged for another one due to ongoing radio and electrical problems. FCA recommends the Customer work with his local FCA ************** and ***************** to repair any issues with the Vehicle under the Factory Warranty provided. The ************** and ***************** are the best sources to resolve the complaint. FCA declined any exchange on the Lease Vehicle as requested.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought my jeep back in the end of Sept my jeep was in the shop the next day for a radio and service 4wd issue. Now I have had my jeep in the shop for a total of 60 some days and **** chrysler is refusing to buy my jeep back and take this lemon car they sold me. I am beyond frustrated, no one will help make this situation right and at this point I'm ready to take legal action if I need to.Business response
05/19/2022
March 8, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16804967
Our File No.: 82086876
Dear **************:
Thank you for forwarding the complaint from ************************* concerning her 2021 Jeep Grand *******************
Customer sent a ******************** Letter to FCA requesting a Buyback on her 2021 Jeep Grand ****************** due to radio and service 4WD issues. The Customer was contacted and has a ************** appointment on 3/23/22 to address the concerns. FCA recommends the Customer work with her selling ************** and ***************** to repair the problems under the Factory Warranty provided as they are the best sources to resolve the complaint. FCA declined any Buyback or Refund on the Purchase Price of the Vehicle.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our jeep (which is leased through jeep in ***** in Dorchester, **) broke in our parking lot on December 20, 2021. We had it towed to the jeep dealership, where it was examined and found to have significant rodent damage. Two weeks later, after it was appraised by insurance, the insurance company gave us the go ahead to have it repaired. They sent us a check and we notified jeep that they may begin repairs. Jeep told us the part was backordered until the end of January 2022. They have us a contact for Chrysler (Stellaris) and told us they would be better able to help us. Ever since the beginning of January 2022, every time we speak to ****** at Stellantis (our case manager), she tells us the part is not manufactured and the *** is pushed back one week. They are not offering us any alternatives, such as a rental car, and we even went as far to offer to pay for the repair and get out of the lease to begin a new one. We have been out of a car for 3 months and now the new *** on the part is April 2022. We are stuck in a lease we cannot get out of, with no alternative to begin a new lease or have a rental car in the meantime. When we signed the lease agreement, we agreed to pay monthly for a car which we do not have access to, due to supply chain issues. ****** at Stellantis will not let me speak to anyone else at her company regarding this and says she does not have a supervisors information.Business response
05/19/2022
March 8, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16804662
Our File No.: 82086959
Dear **************:
Thank you for forwarding the complaint from *************************************** concerning her 2020 Jeep Grand Cherokee Vehicle.
Customer sent a ******************** Letter to FCA requesting a rental or way out of her Lease since the local Dealer is waiting on parts to perform repairs on the 2020 Jeep Grand Cherokee Vehicle. Parts Expediting was contacted by FCA and the parts arrived on 3/4/22 all repairs were completed to resolve the complaint. FCA declined any rental assistance or way out of the Lease as requested. The Customer was advised.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2020 Chrysler Pacifica in January 2021. It has had multiple repairs, multiple repairs before I was even able to drive it off of the lot. It currently has two issues, one I was told Chrysler does not currently have a resolution for which is the radio controls on the steering wheel not responding and the other issue is that the stop-start warning light keeps coming on. When the warning light comes on it disables the stop start feature. Service states that for some reason when the light comes on it is not creating an error code for them to read, they don't know why but since there is no codes corporate won't authorize them to attempt any repairs. I called customer service they confirmed this information and refused to allow me to escalate this matter. I have not made any complaints about all of the repairs this vehicle has had in the last year. I offered the service records but that offer was refused. I just want my vehicle repaired under it's warranty.Business response
05/19/2022
March 8, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16800817
Our File No.: 82074492
Dear **************:
Thank you for forwarding the complaint from ************************* concerning her 2020 Chrysler Pacifica Vehicle.
Customer sent a ******************** Letter to *** requesting the stop/start warning light and radio controls not responding on the steering wheel be repaired under Warranty for her 2020 Chrysler Pacifica Vehicle. The Vehicle was brought to the local *** Dealer and the concerns were not duplicated therefore no repairs were made. *** recommends the Customer bring the Vehicle into Service at the local Dealer when the problems occur. The *** Dealer can only perform repairs if the concerns are duplicated and verified. The Customer was advised.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would like to file a complaint with the *** US LLC ******************************* office. I had written a letter of complaint concerning my vehicle in question a Chrysler Town and Country 2014 with some serious issues on a vehicle that is barley 8 years old and has less then 70k miles on it. Not a lot of wear and tear. Several items have either gone wrong and/or broken. The biggest concern now is the transmission for a vehicle which is known to have transmission issues. The total of the repairs can exceed in upwards of over $5k for a vehicle with low mileage and should not have these issues. Your product should last a lot longer than this and not have such serious issues.Business response
05/19/2022
March 3, 2022
Better Business Bureau
of ******* & Eastern ********
26777 *********************************************
**********, ** 48076-4163
Ms. ***************************
Fax: ************
BBB Case No.: 16799862
Our File No.: 82074425
Dear **************:
Thank you for forwarding the complaint from ******************************* concerning her 2013 Chrysler Town and Country Vehicle.
Customer sent a ******************** Letter to FCA requesting assistance with Transmission Repairs on her 2013 Chrysler Town and Country Vehicle. The Power Train Warranty is expired by time. The Powertrain Warranty expired on 8/23/19. Any repairs on the Transmission are Customer pay. FCA declined any goodwill assistance or refund on the Repair costs. The Customer was advised.
Thank you for writing and allowing us the opportunity to review the customers concern.
Sincerely,
****
Customer response
05/19/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*******************************I never received a formal response from them or any type of letter. I disagree with their assessment. I have done research and this is a known and common issue for this vehicle make, year and model. I would like some form of goodwill compensation, if not all of it. If not, I will be formally filing a class action lawsuit and there are several individuals out there with the same complaint and issues on the internet. It will cost them more in the long wrong. A vehicle with such low much mileage, regardless the year of the vehicle which is a 2014 should not have a major issue like this.
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Customer Complaints Summary
1,423 total complaints in the last 3 years.
585 complaints closed in the last 12 months.