ComplaintsforStellantis

• Initial Complaint

  08/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2016 Jeep Grand Cherokee Ecodeisel in 2018 through a loan. Since day one it has been nothing but issues. I feel I purchased a lemon. There has been several recalls on the vehicle over the time I have owned the vehicle. I have received the required services for each recall expecting the issues to be resolved. The issues continue to this day. In fact my check engine light came on again after it was serviced roughly 2 weeks ago. To top it off due to the EcoDeisel problems they had an ecodeisel settlement I submitted a claim for. I submitted all the required documents several months before the deadline to get reimbursement the qualified amount but I have not received a dime. I tried to reach out via email and phone calls but never got a response. No reply from emails and whenever I called i would only automated prompts and then it would hang up on me. I tried several different options hoping to get through but never could speak to a live person. I feel I have been cheated.

  Customer response

  08/19/2021

  The vehicle VIN # *****************

  Business response

  09/02/2021

  September 1, 2021

   

  Better Business Bureau 

  of  ******* & Eastern ********

  **********************************************************************************************************************************************************************************************************

   

  Ms. ***************************

  Fax:  ************

  BBB Case No.15760649

  Our File No.:80357138

   

  Dear *************:

   

  Thank you for forwarding the complaint from ****** Love concerning her 2016 Jeep Grand Cherokee Eco Diesel Vehicle.

   

  Customer sent a ******************** Letter to FCA requesting assistance in getting a Check Engine Light Concern fixed on her 2016 Jeep Grand Cherokee Vehicle and her EcoDiesel Claim that was submitted reimbursed. FCA recommends the Customer work with her selling dealership ****************** to resolve any issues concerning the Check Engine Light issue; they can inspect the problem and troubleshoot the cause to make any repairs on the vehicle. The Customer can also contact EcoDiesel Claims at ************** for any updates on her claim that was submitted; they are the best source to resolve any concerns with the reimbursement.

   

  Thank you for writing and allowing us the opportunity to review the customers concern.

   

  Sincerely,

   

  ****

  Senior Staff

  Customer response

  09/02/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ****** Love

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been having an issue with my car for over a year now, I have taken my car in 4 times regarding this issue at 3 different dealerships, and talking with a representative from chrysler, I am still having the same problem. I am tired of running from place to place and having them tell me the fix the problem when they did not. After getting fed up with chrysler, I consulted my long trusted mechanic who has been working on my previous vehicle for many years, told me I need to reach out to the BBB. Well apparently Chrysler/Dodge doesn't participate in the autoline program, and that makes me even more frustred. I want this problem fixed, car replaced, or I want my money back!

  Business response

  09/02/2021

  September 1, 2021

   

  Better Business Bureau 

  of  ******* & Eastern ********

  **********************************************************************************************************************************************************************************************************

   

  Ms. ***************************

  Fax:  ************

  BBB Case No.15756635

  Our File No.80424333

   

  Dear *************:

   

  Thank you for forwarding the complaint from Alexander *********** concerning his 2018 Dodge Challenger Vehicle.

   

  Customer sent a ******************** Letter to FCA requesting a refund of the purchase price on his 2018 Dodge Challenger Vehicle due to an ongoing noise problem. The Local FCA dealer could not find any problem with the Vehicle. FCA recommends the Customer work with his selling Dealership to repair any concerns with the Vehicle under the terms of the factory warranty provided. FCA declined any refund of the purchase price or buyback of the Vehicle.

   

  Thank you for writing and allowing us the opportunity to review the customers concern.

   

  Sincerely,

   

  ****

  Senior Staff

• Initial Complaint

  08/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2018 Jeep Wrangler to have it checked out. It is still under warranty. The dealership told us that the repairs are not warrantied. They ran 3 tests and it showed that 2 of the tests were routine wear and tear. They had an engineer come and look at the vehicle. They said they were going to get us a new engine within 7 days. She called back on a Monday and said that she was sorry and that the engineer would not release the hold on it and that it was out of their hands. They have had my vehicle for 30 days now. The dealership has he authority.

  Business response

  08/05/2021

  From the day this Jeep came in we have been an advocate for this customer.  I have personally fought with Chrysler to try and get the engine replaced.  I have done everything I can do to get this engine replaced for this customer.  Unfortunately ********************** has shut me down at every attempt.  My hands are tied and I can't do anything without Chrysler telling me that I can.  I'm sorry that this customer is unhappy, I would love to put an engine in their Jeep.  They have no reason to be upset with this dealership.  Their complaint is with Chrysler.  I will put an engine in it tomorrow, but Chrysler has to allow me to do so.

  Customer response

  08/09/2021

  Complaint: 15689423
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ***********************

  we feel the very first day they made their report the jeep was tampered with was a ffalse statement

  they said we needed to turn it in to our insurance

  we feel like this is warranty work due to the fact thatthe overhead cams phasers that operate the valves were siezed, was missing on each cylander

  we are certain that it was not tampered with

  it is in our shop at all times or being driven

   they refused to accept this told us to call customer care

  after several days of several calls we were repeatedly told they are an individual business and make their own calls CC could not help us we needed to take it up with the business

  Business response

  08/09/2021

  I'm very sorry that you feel that way.  Unfortunately the information that you got from CC is incorrect.  I agree with you 100%...Chrysler should put an engine in your Jeep.  Your fight is not with me or this dealership though.  Your getting mad at someone that has been fight on your behalf.  We have bent over backwards trying to get them to replace your engine.  As I have stated from the beginning I will put an engine in this Jeep tomorrow I just need Chrysler to approve that, and they will not.

  Customer response

  08/10/2021

  Complaint: 15689423
  
  I am rejecting this response because: We still feel that this case has not been properly taken care of

  We are not mad at the dealership, just that this should have been taken care of with the warranty and by them stating that it had been tampered with , which we feel is false , now it can not be done.  this guy from C surely works closely with you.

  maybe we should take our complaint to CC, we feel like we have been lied to and put in the middle and nothing got done to our satisfaction

  Now the vehicle is losing oil, it came back with obviously the wrong oil filter, not even a new one, why would you put clean oil in and not a new filter

   

  
  
  
  
  Sincerely,
  
  ***********************

  Customer response

  08/11/2021

  yes I think maybe chrysler corp should be sent a message of complaint

  if the dealership is blaming them for the misunderstanding of this situation

  thank you

  Customer response

  08/16/2021

   

  2018jeep wrangler  JL907226

  since the last report

  the jeep was moved to another dealership , but it has developed more problems due to the oil filter not being placed on correctly

   

   

  Business response

  09/17/2021

  September 17, 2021

   

  Better Business Bureau 

  of  ******* & Eastern ********

  **********************************************************************************************************************************************************************************************************

   

  Ms. ***************************

  Fax:  ************

  BBB Case No.15689423

  Our File No.80520757

   

  Dear *************:

   

  Thank you for forwarding the complaint from *********************** concerning her 2018 Jeep Wrangler Vehicle.

   

  Customer sent a ******************** Letter to FCA requesting Engine repairs on her 2018 Jeep Wrangler Vehicle be covered under warranty. FCA had 2 tech advisors and the local FCA dealership inspect the Vehicle concern. They determined the cause of the Engine failure was due to oil contamination not a manufacturers defect therefore, the Engine repairs are not covered under the factory warranty. The owner was advised. FCA declined any goodwill assistance on the repairs.

   

  Thank you for writing and allowing us the opportunity to review the customers concern.

   

  Sincerely,

   

  ****

  Senior Staff

   

  Customer response

  09/21/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:

  Actually, the 2 oil samples came back negative as to being contaminated, so there is no proof of that, and as we have stated before there is no possible way that this is a possibility.

  The dealership has stated that he would put the new motor in today, if Chrysler would let him.

  He would be glad to honor the warranty.

  ***********************

• Initial Complaint

  08/07/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After purchasing a defective Jeep Wrangler Sport from ********** ** ****** I made many attempts to contact Jeep through their complaint department via email and snail mail. I received no reply. Their product was defective and was sold to us as so. Jeep did not even bother to reply and now my husband has sustained and injury from a blown transmission despite regular service and thousands of dollars fixing this vehicle.

  Business response

  08/12/2021

  August 12, 2021

   

  Better Business Bureau 

  of  Detroit & Eastern Michigan

  26777 Central Park Blvd., Ste. 100 

  Southfield, MI   48076-4163

   

  Ms. ******** *****

  Fax:  248-356-5156

  BBB Case No.15739646

  Our File No.:80231682

   

  Dear Ms.*****:

   

  Thank you for forwarding the complaint from ******** ******** concerning her 2014 Jeep Wrangler Vehicle.

   

  Customer sent a BBB Letter to FCA requesting a refund of the purchase price on her 2014 Jeep Wrangler Vehicle due to transmission issues. The Warranty on the Vehicle is expired by time and miles. Any repairs at this time would be Customer pay. FCA declined any refund on the purchase price of the Vehicle. The Customer was advised.

   

  Thank you for writing and allowing us the opportunity to review the customer’s concern.

   

  Sincerely,

   

  ****

  Senior Staff

• Initial Complaint

  08/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Vehicle is 1 year old, VIN #*****************. Bought new from dealer in 2020. Air conditioner went out 3 months ago, took to dealer service center for repair, air conditioner worked for 3 days then stopped again. returned to have service on it again, was told the part needed for repair would be hard to get because there were only 2 in entire country. Returned to dealer on 8/4/21 to check status of part, representative told me to contact Chrysler ************** Contacted ************* & was told that I would receive a notification when part was available. No other resolution was offered to me. I have a heart ************** is hard to breathe hot air coming into vehicle. I'm very dissatisfied paying monthly payments on a vehicle with less than ****** miles that I can't get repaired. I feel this is wrong & if they cannot repair my vehicle then they should exchange the vehicle for a new 2022 model for the same payment that I am making on current one.

  Business response

  09/02/2021

  September 1, 2021

   

  Better Business Bureau 

  of  ******* & Eastern ********

  **********************************************************************************************************************************************************************************************************

   

  Ms. ***************************

  Fax:  ************

  BBB Case No.15728377

  Our File No.80424207

   

  Dear *************:

   

  Thank you for forwarding the complaint from ************************* concerning his 2020 Jeep Renegade Vehicle.

   

  Customer sent a ******************** Letter to FCA requesting his 2020 Jeep Renegade be exchanged for another Vehicle since the selling Dealership cannot get a A/C suction line part to do repairs. The part currently is on Backorder. FCA recommends the Customer work with the selling Dealership **************** as they are the best source to resolve the complaint. The **************** can provide any updates on the part and can try to expedite to complete repairs as soon as possible. FCA declined any exchange or buyback of the Vehicle.

   

  Thank you for writing and allowing us the opportunity to review the customers concern.

   

  Sincerely,

   

  ****

  Senior Staff

• Initial Complaint

  07/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 15, 2020 I received a settlement offer from EcoDiesel Settlement Claims. I have sent in all paperwork and requested documents in order to receive my settlement. I have on-line chatted, called, requested call backs to no avail. I have been told all my paperwork is in order and I should expect a check to be sent within 24 hours only to then be told I need to resend documents

  Customer response

  08/02/2021

  The *** # is *****************

  Business response

  09/17/2021

  September 17, 2021

   

  Better Business Bureau 

  of  ******* & Eastern ********

  **********************************************************************************************************************************************************************************************************

   

  Ms. ***************************

  Fax:  ************

  BBB Case No.15714103

  Our File No.80520918

   

  Dear *************:

   

  Thank you for forwarding the complaint from ***************** concerning his  2014 Ram Ecodiesel Vehicle.

   

  Customer sent a ******************** Letter to FCA requesting information on when FCA is going to send the refund for his Ecodiesel claim that was filed. FCA recommends the Customer contact Ecodiesel Claims at ************** for information on the Claim filed. They are the best source to provide any updates on the claim that was filed and when the reimbursement will be mailed out.

   

  Thank you for writing and allowing us the opportunity to review the customers concern.

   

  Sincerely,

   

  ****

  Senior Staff

  Customer response

  09/17/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  I contacted them over a year and a half ago and got the run around up until recently.  I did finally receive my settlement check.  I am now requesting an addition $750 in lost time and wages.
  
  Regards,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩