Complaints

This profile includes complaints for Ally Financial, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ally Financial, Inc has 177 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ally Financial, Inc

  PO Box 217062 Auburn Hills, MI 48321

• 

  Ally Financial, Inc

  5700 Crooks Rd Ste 204 Troy, MI 48098-2809

• 

  Ally Financial, Inc

  PO Box 47009 Oak Park, MI 48237-4709

• 

  Ally Financial, Inc

  300 Renaissance Ctr Detroit, MI 48243-1402

• 

  Ally Financial, Inc

  PO Box 217062 Auburn Hills, MI 48321-7062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a leased vehicle through Ally Financial and as of October the vehicle was picked up via tow truck as a repo. I contacted customer service to ask where I could retrieve my personal belongings and each time I called I was either transferred to a different department because they didnt know how to handle this request or simply hung up on. Someone contacted me about a final payment and I again asked where I could get my belongings and the Representative laughed and said we threw it away so are you able to make a payment today. I reached out multiple times after the repo and no one could tell me the information and now theyre saying my stuff is gone. If I contacted them within a reasonable time frame how do they get away with ignoring my request by simply hanging up the phone or saying theyll have to get back to me and never do so, and then Im still responsible for a final balance.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in september i wrote a check for $18,169.00 to pay off car loan. they kept saying they did not receive so i was about to write a new check. on oct.18th a text came that i am late in paying. i called in a payment of ******** not to get fees added to my account. on october i received a text that they received my check for payoff. that was the same day i sent them the debit for $******* i kept calling said check went out nov.19th did not now they say check was mailed jan 5th did not get. customer service didn't know why it didn go in november. spoke to them again friday 24th he will mail it out i do not believe anything they say. i am 89 and very ********** i want my ******* it is now over 3 months old.

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******** ******

• Initial Complaint

  Date:11/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to access my online statements for months but have not been able to. I have called the lender, ********** multiple times and they refuse to send them to me. I don't know what is going on with the account besides their snapshot view which shows very little. They keep creating "reallocations" for $0 on my account, but I don't know why or what they are doing in the background and no one will explain it. I am extremely frustrated with this company. I want all documents including statements, payment history, reallocation history, notices, contracts, and title information sent to me. I will accept it via email at ******************** or via paper, but I want it as soon as possible so I can figure out what is going on. They also informed me they are not required to allow me access to my statements online or via paper, regardless of what I select, which is not true at all. I have changed to paper statements now, but I am not certain I will get them. I am on the phone again waiting for a supervisor after being hung up on twice and disconnected from chat once after the person on chat gave me information on another person's account, including their SSN. After trying to get through to a supervisor, I finally told a ** *** that they had to wait on the line with me until a supervisor was on and I was transferred to ***** after a 14 minute wait. During that time, they magically made the statements appear. ***** attempted to tell me they were there the whole time, even though I have photos of screens showing they were not from today and months ago. I am still not happy about being told they do not have to give me statements and about one of them giving me another customer's information including the ***. It makes me wonder what they will do with my information. I would like someone who is not a supervisor, but actually higher up to call me.

  Business Response

  Date: 11/26/2024

  Please review the attached response. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During purchase of a vehicle I originally financed through Ally financial. I was told that Ally would not finance without an extended warranty. I refinanced with University Credit Union, and the vehicle was paid 100% in full with the 10 day payoff amount. I cancelled the extended warranty and a check for ******* was issued to Ally by Monument ********* in ******** *****. Ally issued a check for ******. There is ****** unaccounted for.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 8/23/24 for my daughter from AutoNation in **. A $4000 down payment was made and a loan was taken out for approx. $8500-$9k. I was told my first payment would be due on 10/6/24. Since August, I have received 1 postcard to create an online account. That was done then a few days later it seems my account was removed and I can't access it. On 9/24/24 I called and was told that my account was "pending paid in full". I was told I would get a call back when it was researched. No call back was made to me. On 9/27/24 I called again. The automated system said there was no record of me. I spoke to someone who said there are notes on my account and there are "definitely errors". They said they were escalating to a supervisor to fix it and I'd get a call back. No call back was made. On 9/27/24 I messaged the bank on ******** after I saw LOTS of complaints. They replied on 9/28 that someone would call me. No one did. On 9/30/24 I called and was told my account appears as a $0 balance and the car dealership made a $4000 payment to my account (probably my down payment?). Told I would get a call back. No call was received. On 9/30/24 I messaged again on ******** telling them no one has contacted me. No response. On 10/1/24 I received a call from the Executive Customer Relations Team. She gave me the name of the person that is working on my account and said they will call me. ***** ************, option 4, option 8, ext. ***** and he works 8-5 eastern. I have not talked to ***** or received a call from them.On 10/1/24 - I used their automated system to make a payment of $601.23 confirmation #******** to make sure I don't have a late payment. On 10/7/24 I called and left a voicemail to call me back. No one has called me.On 10/10/24 I called and got *******. She told me that she does see ***** is supposed to work on my account. She would reach out to him to contact me and my account is still under review.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the presence of unauthorized inquiries on my credit report related to Ally Financial. Upon recent review of my credit report, I discovered that the following inquiries were made without my knowledge or consent:Creditor: Ally Financial Date of Inquiry: 08/23/2023 Date of Inquiry: 05/30/2024 Date of Inquiry: 09/05/2024 These inquiries are the result of identity theft, of which I am a victim. I have already filed a complaint with ***************** to address this matter and enclosed a copy of the complaint for your reference.I am requesting your assistance in removing these unauthorized inquiries from my credit report to prevent further damage to my creditworthiness. Please investigate this matter promptly and provide any necessary support to rectify this situation.

  Business Response

  Date: 11/04/2024

  Ally responding to your concerns.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my lease for my car out in February ******************************************************************* a new state to send the title to, never received it. Called again a month later and gave them my new address again to send the title to they (Mo ******* assured me it would be sent by mail to the address on file ( I have emails back and forth with him to prove this as well) I have sent several follow up emails and called several times and have still not received a response via email and the people at the call center have been 0 help in resolving this either. I need the title to my car in order to register it in the new state I moved to and have been unable to do so. I need this resolved asap.

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finance the vehicle-(2015-Chevy-Pickup)-Vin#*****************). I paid-off the vehicle 2016. Recently I just sold the truck and their is a lien on the title from Ally. I asked for a lien release. i contacted them for information relating to the vehicle and they told me they have record of me every paying the vehicle off or owning the vehicle. I was asked to provide 1. Full bankruptcy base number, 2. Vehicle Description, 3. Creditor name 4. Debtor/ borrower name.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an auto through them. I've had it since September 2023. I lost my job right before the first payment was due. I let them know. I struggled with all the payments I've made except once I got my taxes back this year. I paid around $2,000+ out of mine. I finally got my 6 month payment in. I've been up for repossession now 3 times. I ended up moving my family of 3 and 3 dogs from des moines to *******. I work at ******* making 15 an hour. I was making ***** an hour. 1 income family. I've asked ally through email and voicemail to please work with me on my account as I can't lose my car. I have hardly any money. A few dollars. I'm struggling financially and have sever anxiety that affects me plus I have surgery today that will keep me out of work for about 2 weeks. I got an email from ***** in executive customer relations saying she was researching my account and would respond to me soon. That's been well over a week and a half. I've called the number, left voicemail. The one time I got through to customer service with ally, they knew nothing about what ***** was doing. I can't get in touch with her. My phone is on. I want emails from them due to lack of communication. At this point, with all the issues I've had since I got that email, I would like my past due balance to be forgiven and smaller payments from here on out. I have proof of everything of needed. I do believe the account number I put is correct.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -date of transaction: 7/12/24 -loan for $38,000.00 -the business committed to provide me with a means of contacting them through two phone numbers (************* and ************** also by emailing ************************** -nature of dispute: prior to verbally finalizing a loan I was able to reach a representative by phone and email. Now, I am not able to get a live person or a response via email. I only have the lender address on the contract at *************** *****************************************************************************************************), information for arbitration (*************** Legal Operation, ***************************************) and the phone numbers and email listed above. -The business has not tried to resolve the problem. I have documentation supporting my attempt to reach a representative. -Ally is a loan company that is processing loans through ************** (Synchrony Fertility Support Team <*************************>). I have called the bank directly and no one is able to assist me due to the type of loan I have and the bank reps have stated for me to reach out to Ally directly.

  Customer Answer

  Date: 07/17/2024

  The business and I reached a resolution. You may close my complaint as resolved. Thank you for your assistance. Kindly, ***********************