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Business Profile

Fireplaces

Woodland Direct, Inc.

Reviews

Customer Review Ratings

4.18/5 stars

Average of 49 Customer Reviews

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Review Details

  • Review fromscott p

    Date: 11/22/2024

    5 stars

    scott p

    Date: 11/22/2024

    it is a beautiful door and excellent quality. I will definitely recommend

    Woodland Direct, Inc.

    Date: 11/25/2024

    We are glad to hear you are happy with the quality of your door. Thank you for your business.
  • Review fromHal G

    Date: 11/18/2024

    5 stars

    Hal G

    Date: 11/18/2024

    Exceptional product! I have 8 woodland wood racks and they are serving me very well. Exceptional service! packing, shipping, everything - I couldnt be more satisfied.

    Woodland Direct, Inc.

    Date: 11/25/2024

    We are glad to see you use Woodland Direct as your source for firewood racks. We appreciate your loyalty as a customer.
  • Review fromCharles M

    Date: 11/18/2024

    4 stars

    Charles M

    Date: 11/18/2024

    Since we live in the country we liked the idea that delivery would be scheduled. However, we were not contacted about our delivery and were about 25 miles away when delivery was attempted. Very disappointed in the communication. We were finally able to meet with the truck about 10 miles from the house but this would have been a lot easier if they had just communicated about when they would try to deliver. Please do better.

    Woodland Direct, Inc.

    Date: 11/25/2024

    Thank you for this feedback, *******. We want our customers to feel valued from order to delivery and beyond. If the delivery didn't go well, that is on us and we appreciate you taking the time to let us know what happened.
  • Review fromSHERRY L

    Date: 11/11/2024

    5 stars

    SHERRY L

    Date: 11/11/2024

    Very prompt delivery. Very nice logs that heat is great. They look great. All around a really good product

    Woodland Direct, Inc.

    Date: 11/13/2024

    Thank you for your business and the good review. Woodland Direct appreciates you.
  • Review fromDavid B

    Date: 11/06/2024

    5 stars
    The ordering process was easy and had very efficient delivery. Excellent product.
  • Review fromdale c

    Date: 11/05/2024

    5 stars
    I am very pleased with the products and quick service!
  • Review fromDawayne S

    Date: 11/05/2024

    5 stars
    I received my order without any issues. I would recommend Woodland Direct.
  • Review fromDev T

    Date: 11/05/2024

    5 stars
    Ordered a log set that I was not comfortable with. Return process and credit went very well. Ordered a different log set and I am very pleased.
  • Review fromMark A

    Date: 11/05/2024

    5 stars

    Mark A

    Date: 11/05/2024

    Excellent product, made right here in the ***. Its sturdy and strong, it does exactly what it says it should do hold wood, and lots of it.

    Woodland Direct, Inc.

    Date: 11/13/2024

    ****, we're glad you were happy with your new wood rack and we're thankful you chose Woodland Direct.
  • Review fromAmanda D

    Date: 11/05/2024

    5 stars

    Amanda D

    Date: 11/05/2024

    We absolutely love our custom fireplace. Its exactly how we imagined. **************** was very helpful when we were deciding on the design, and it arrived less than 4 weeks after placing the order. Great experience!

    Woodland Direct, Inc.

    Date: 11/13/2024

    Congratulations on your new fireplace. Thank you for sharing your project plans with us and the chance to offer you some help and guidance.

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