Business ProfileforPella Windows & Doors, Inc

We ordered our windows in March of 2023.Initially the process was smooth by placing the order and quickly having a representative come out to measure the windows. However, when it came time for the first installation, technically the second as the first was canceled due to weather at no fault of Pella, 10 of the 13 ordered windows were measured incorrectly and therefore could not be installed.Therefore, new measurements were taken at this installation and a rescheduled date was scheduled. In the meantime, we had 10 ill-fitting windows taking up an entire car space in our garage for nearly two months.During this time my husband and I were constantly in contact with a representative at the office, ****, in an attempt to find out what could be done to make this situation right. However, for nearly six weeks of calls and being told repeatedly that he could not make any decisions and his manager ****** was who we needed to speak to, we were told we need to wait for the remaining windows to be installed prior to any discussion being done about compensation.When the properly measured windows were finally ready, an install date of August 29, 2023 was scheduled. At that time, all windows were installed but one had a crack in it, a screen was improperly measured, and a cover for the window to slide on was too small.Again, as of today while writing this review on December 20, 2023, those issues have not been addressed despite it being 20 degrees outside and having a window with a larger crack.Today, a representative came out to fix the above issues however the replacement window also was broken and the screen was measured incorrectly. Therefore, another date for installation had to be rescheduled in February to allow time for the replacement parts.Throughout this process, my husband and I have missed now six days of work and are pending a seventh, have had to repeatedly deal with severely subpar customer service and have received a faulty product.