Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11//24 I checked into Baymont in ***********. I reserved online but upon arrival was told my card did not go thru. I provided another card and was told the same. I was told I needed to pay cash. I did. Both of my cards were charged plus the cash payment I paid. I've tried multiple times to reach out to the hotel but no one will help. I've went in person many times as well. I still have not had this resolved. Also an attempt to charge my card was made 7 other times plus the time that cleared.

  Business Response

  Date: 11/15/2024

  
  
  BBB Case #: 22558627
  Hotel Site #: 47143
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***** ******* ***** at the Baymont property in ***********, GA.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before November 18, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ************** & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 11/15/2024

  I have not been contacted from anyone at the hotel and I have made several attempts to communicate with hotel management. Instead of trying to help resolve this they went online and publicly slandered me and told lies about me. They refuse to even talk to me. 

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at the Baymont hotel in ******** a little after 3pm on the 10th after I checked in I informed the lady that I was a care giver and the lady I care for is terminally ill and thar she would be arriving with two service pets and she stated no pets no smoking and tried to charge me 25 dollars per dog and I let her know that in this state you cannot charge a fee for service and did not authorize her to charge my card for this fee which would have been 50 dollars. Manager never came out the back office for a entire hour before the lady I care for arrived. When she got there the dogs who are harmless was put on leashes but I could not hold them due to my hands being full carrying stuff into the hotel the pets stayed close to us no one else was around and I had control of them through verbal command when the lady got to the elevator she called the dogs and then a big male came from the back office and began yelling at the lady being very nasty and aggressive while yelling at the lady stating these aren't service dogs and the lady yelled back informing the man she was dying and yes these are service dogs one of the dogs barked a couple of times due to the man yelling at her sick owner this pet becomes protective due to being there for the ladies emotional support then the man continued yelling at me as I told the lady to get on the elevator never did the dogs leave our presence or even go running off at no point the dogs stayed within inches of us the man yelled and said if I see them off leash one time you guys are getting out of the hotel I just looked at him and got on the elevator two hours later I came down to the lobby the lady told me that she charged my card for the pet fees and I left the hotel to go get food came back and filed a complaint with ******* next morning we were rudely awakened by the front desk demanding me to pay for our stay again and threatened by the guy on the phone and manger in attempt to jail us for trespassing by ontario PD

  Business Response

  Date: 07/15/2024

  BBB Case #: 21985900
  Hotel Site #: 54718
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ***************************** at the Baymont property in *******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *******
  Liaison,Customer ********************** & Resorts. Inc.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First date is April, 29 2024 the second one is May 3 2024 I had got online and made a reservation for a king suite from April 29 - May 1st (2 nights) at the baymont on ******************* located in battle creek mi ***** I was able to get my dog into the room and leave because I had a few arrens to run before returning I also paid my dog fee as well couple hours later I was incarcerated which is not there fault but I had my significant other go to the room to retrieve my dog after I went to jail they gave him a hard time said he could not get my dog out of the room the manager was very snotty to him long story short he got my dog and had asked for my 225 cash I had paid plus the 50 cash deposit incase the room was messed up the manager cussed at him infront of the other employees said I had not paid with cash I paid with a card through my ******* account so he ended up leaving the following day I was released he told me what happened I went back there was never disrespectful to the staff I explained why I was frustrated etc and wanted my 225 plus the 50 cash back I am homeless with my pregnant dog I had just worked doing a job with my dad and got enough for a room for a few nights I assured her upon arrival when checking in the front counter guy did ask me if I wanted to run my card on file I told him yes he can try if not I had cash the card never went through I paid 275 cash for the 2 nights as well as 50 deposit incase room is messed up I was told by the front desk lady at the time she couldn't do anything then the boss walked over (the one who originally was very rude to my s/o when trying to get my dog, very unprofessional) and started cussing at me said there's no refund I am not getting s*** back her exact words.. I then tried again today the 3rd to get a room for me my dog and s/o so we could relax and shower it was 132 total they took my money off my card this time and when I arrived said I could not get a room from them because of the previous incident and said no refunds so that's another 132 I just had took from this business why being homeless fighting for everything I possibly get to support my s/o my pregnant dog and myself. I just want my 407$ they kept from a homeless lady who was never rude to them and for them to hire PROFESSIONAL STAFF who have common decency for others.

  Business Response

  Date: 05/06/2024

  BBB Case #: 21665073
  Hotel Site #: 17850
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by *************************** at the Baymont by Wyndham property in Battle Creek, MI. To assist in reaching a resolution, *** informed the propertys general manager of the situation.The general manager will contact the guest on or before May 9th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  *******

  Liaison,Customer ********************** & Resorts. Inc.

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but will not be considered resolved to me untl I am paid the money I was taking for.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/11/2024

  So what is happening am I out the money for 3 days paid and the way I was very rudely talked to

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21665073
  
  I am rejecting this response because:I filed a complaint on the 05/04 and have tried contacting the corporate office of baymont as well as the bbb for the 3rd time now I just seen it says my complaint was resolved but it wasn't Noone contacted me no manger like they where supposed to nobody has contacted me none of the 375 they wrongfully took from me has been returned this is ridiculous
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/05/2024

  Date Sent: 6/3/2024 3:09:11 PM
  

  BBB Case #: ******** (original BBB Case #: 21665073)
  Hotel Site #: 17850
  Customer Care Case #: ********

  Dear Contact:

  Thank you for notifying our office of the concern filed by *************************** at the Baymont by Wyndham property in Battle Creek, MI. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *******
  Liaison, ******************************* & Resorts. Inc.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21665073
  
  I am rejecting this response because:
  Is the second time I've had to contact rhe bbb I have tried to make contact with the management at the hotel and got rudely spoken to. Clearly that isn't a option 
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/06/2024

  BBB Case #:21665073
  Hotel Site #: 17850
  ************* Case #: ********

  Dear Contact:
  Thank you for notifying our office of the concern filed by *************************** at the Baymont by Wyndham property in Battle Creek, MI. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. ************* is unable to further help with this concern as we do not have access to the billing systems at the property and do not provide refunds to guest's.

  Once again, we apologize for any inconvenience this may have caused.

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

  *****
  Liaison, *************
  Wyndham Hotels & Resorts

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never asked for a refund from somewhere I stayed but I am tonight. This is the worst hotels I have ever stayed in. I have stayed at Baymonts before with no issue, but may never again. When I checked in the front desk personnel was awesome and it went straight downhill from there. A very strong cover smell sickening cover smell overwhelmed me but I continued to grab my family and head to the room. Outdated rusted decor adorned the inside and outside of the room. We decided to grab our swim suits and head to the pool. Only to find out the hot tub was closed by the county and the pool was green. **** grab dinner and come back to noting but an undersize tv that had no working remote. After running to my car and getting intoxicated with the smell of marajuana inside and out, I went to the desk to get new batteries. So wish I would have paid closer attention to the reviews and really do feel that I should be refunded my expense. If that is a problem, I will take it up with *******. I and my daughter suffer from asthma and now cigarette smell is leaching into our room. I will probably have to leave

  Business Response

  Date: 02/15/2024

  BBB Case #:21295882
  Hotel Site #: 46567
  Customer Care Case #: ********

  Dear Contact:

  Thank you for notifying our office of the concern filed by ********************* at the Baymont by Wyndham property in ***************, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before February 19th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  *******
  Liaison, ******************************* & Resorts. Inc.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mold in the rooms, lights stop working , door lock want lock keep getting lock out the room payed full price for a room for week and days still not working with us

  Business Response

  Date: 02/12/2024

  
  BBB Case #: 21281487
  Hotel Site #: 19993
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ************************* at the Baymont property in ******, **.
  
  To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before February 15, ****. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you, 
  
  *******
  Liaison, ******************************* & ******** ****

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following my time at Baymont, I have been experiencing persistent itching on my arms and chest, accompanied by rashes that have worsened. I provided photos to Expedia documenting this. This health issue is deeply concerning and has greatly impacted my well-being. In light of these developments, I promptly contacted Expedia, seeking a resolution. Expedia, in turn, reached out to Baymont on my behalf. Unfortunately, the response from Baymont has been a refusal to provide a refund.The issues I encountered during my stay, including rude receptionists, inconsistent policies, uncomfortable bedding, missing blankets, and unsatisfactory cleanliness standards, have now been exacerbated by the emergence of health problems. I believe it is only fair to request a refund for the entirety of my reservation amount, given the substandard conditions and the subsequent health concerns.I implore Expedia to reconsider and escalate my refund request with Baymont, taking into account the physical discomfort and health implications I am currently facing. I appreciate your urgent attention to this matter and look forward to a resolution that addresses both the inconveniences I experienced during my stay and the health issues that have arisen thereafter.This is for the Baymont Inn by *****************************/****************/**************.

  Business Response

  Date: 02/09/2024

  BBB Case #: 21268743
  Hotel Site #: 23002
  Customer Care Case #:********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ***************** at the Baymont by Wyndham property in *******, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before February 12th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  *******
  Liaison, ******************************* & Resorts. Inc.

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21268743
  
  I am rejecting this response because: Expedia has contacted the manager on my behalf multiple times and the manager does not care. I will wait until tomorrow to determine if this case needs closed, but as of yet, I have not received a message from the manager. Therefore, complaint will remain open and Im rejecting response.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/15/2024

  BBB Case #: 21268743
  Hotel Site #: 23002
  Customer Care Case #:********

  Dear Contact:

  Thank you for notifying our office of the concern filed by ***************** at the Baymont by Wyndham property in *******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Please be advised that I spoke with the property this afternoon, and they have assured me, that they will contact you. 

  Once again, we apologize for any inconvenience this may have caused.
  

  Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************
  

  *******
  Liaison, ******************************* & Resorts. Inc.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21268743
  
  I am rejecting this response because: ******* stated that Baymont was going to contact me already and they havent.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/16/2024

  
  BBB Case #: 21268743
  Hotel Site #: 23002
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for contacting Baymont ************** We sincerely apologize that your expectations of Baymonts high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.
  
  The Baymont chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customers expectations.
  
  This is to advise you that Baymont is solely the licensor of the Baymont trademarks and service marks to independently owned and operated Baymont guest lodging facilities and is not involved in the day-to-day operations or management of this facility.
  
  While Baymont does not own, operate or control this facility, we will notify the owner/operator of this facility of your complaint and convey our expectation that the licensee take steps to address your concern.
  
  The licensees contact information is as follows:             
  
  *****************************
  1779 ********************
  c/o Emerald ****** L.P.
  ***********, **, 32128
  *************
  
  As a gesture of goodwill, we would like to offer you 15,000 Wyndham Reward points -- enough for one free night at any or our Tier 2 Hotels Worldwide.  If you have yet to enroll in Wyndham Rewards, you can do so here: **************************************************
  
  Please reply to this email with your Wyndham Rewards member number and we will add the points to your account.
  
  Again, we thank you for bringing this issue to our attention.
  
  Sincerely,
  
  Wyndham Hotels & Resorts Customer Care
  
  
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made reservations online for 11-1-23 to 11-3-23 checked in to room. Room was not very clean but decided to stay anyway because the paper said no refunds. Just needed somewhere to sleep beings I was out of town for work got situated in the room pulled covers back on the bed because I always use my own blankets in a hotel when I did there was some black spots on the bed it appeared to be some type of bug. I went to front desk asked to check out due to what I believed was some type of bug. I took pictures showed receptionist she came to room looked at the bed said it was lint or something of the sort I disagreed and went back to desk with her as we were approaching the desk she was laughing like it was some kind of joke or something. I didn't think it was funny and was pretty upset she called her manager and they said they would not refund me any money. I proceeded back to the room loaded all of my things and left, called the next day and the manager said that she wouldn't refund me any of the money being as I didn't stay either night and that the check in paper clearly stated no refunds

  Business Response

  Date: 11/03/2023

  BBB Case #: ********
  Hotel Site #: 17850
  Customer Care Case #: ********

  
  Dear BBB:

  
  Thank you for notifying our office of the concern filed by ************************;at the Baymont by Wyndham property in Battlecreek MI. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 4, 2023. As a company, were committed to delivering a great experience with every stay with us.

  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  
  ******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This, is a harassment complaint I'm currently a tenant at *************************************************************************. Apartment, 157 I'm being force out before eviction process I have decided to go through the eviction process in order for the court to consider issues concerning rental payments. I'm, in the process of packing and moving out soon the Manager here has been trying to forcefully make me move without a court authorization . Please, ask the Management to stop the harassment at my door. I, will need at least two weeks of the thirty day eviction process to move. I, need a copy of this email so it will be giving to the Prince ******************* department if harassment at my door continues .

  Business Response

  Date: 11/01/2023

  Hello,
  
  BBB Case #: 20800016
  Hotel Site #: 44131
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ***********;****** at the Baymont by Wyndham property in *******************, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 3, 2023. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you,
  
  
  
  *******
  Liaison, ******************************* & ******** ****

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a room through Travelocity online and the hotel would not honor the purchase. Said their system was down and couldnt do anything. Travelocity wouldnt reimburse the charge. I want my card credited immediately.

  Business Response

  Date: 10/17/2023

  Dear *****:

  Thank you for notifying our office of the concern filed by *****************. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  -    Date of arrival (exact date of stay):
  -    Room number:

  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  ******
  Liaison, ******************************* & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baymont hotel in ******************* was a horrible stay. Person that checked us in was maintenance man because clerk got mad and left. Start with room which we could not secure because lock was not properly installed. Bathroom door had hole punched in it. TV remote did not work and tv manually could only get one channel. Asked for two nights but next day a customer tried to enter the room (which we had blocked by chairs), then sane maintance man tried coming in yelling at us. / ******************* ib the morning, no juice and food was cold... everyone was complaining and no one was to be found from the hotel. Same with second morning, / When checking out the girl at the desk could not give me a receipt because she said she was locked out of computer.. Gave her my email and never received anything. Called hotel twice and finally got something which showed 0 charge but when i got my credit card bill it showed charged for two nights with different rates. Most poorly run establishment I have ever had the misfortune of staying all There is more but tired of typing

  Business Response

  Date: 08/01/2023

  Hello Contact,
  
  BBB Case #: 20401723
  Hotel Site #: 50302
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by *********************** at the Baymont by Wyndham property in ****************, **.
  
  We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.
  As a thank you for your support, and as the resolution, we would like to apply ****** points to your Wyndham Rewards account.  Please work with the property if you are looking for a refund. 
  
  Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account. The ****** Wyndham Rewards points equals a free night at any of our Tier 2 properties found in every location across the world.
  
  Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamhotels.com/wyndham-rewards

  
  Please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ****** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.
  
  Thank you for choosing ************** & Resorts!
  
  
  
  *******
  Liaison, Customer Care
  
  
  ************** & Resorts, Inc.