Complaints
This profile includes complaints for Rapid Response Roofing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:08/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 12 $1014.03 check taken and cashed by Rapid Roofing.July22 $5332.99 check taken and cashed by Rapid Roofing.Rapid roofing did not repair or replace the residential house roofing.Cornerstone Roofing did all the roofing and presented an invoice for the work completed.the above checks were written to me and Rapid Roofing cashed them.I would like a return of the funds and will present them to Cornerstone for their work.
Business Response
Date: 10/29/2024
Mr. ******* *** contacted Rapid Response Roofing, LLC from ************** on May 3rd, 2024, in order to schedule an inspection on his property at *************************************** Rapid Response Roofing, LLC sent sales representative, ********************* to conduct an inspection for Mr. *** on May 6th. 2024. On May 6th, 2024, at 1:50PM, Mr. *** signed a Contingency Agreement with Rapid Response Roofing, LLC. This agreement gives Rapid Response Roofing, LLC the permission to communicate information regarding damages and remediation to ******************* carrier. However, Mr. *** was in possession of an insurance claim payout dated April 14th, 2024 (Rapid Response Roofing, LLC can provide a copy of this document.) It is important to note that Mr. *** received funds three weeks prior to contacting Rapid Response Roofing, LLC.
On May 21st, 2024 Mr. ******* *** contacted Rapid Response Roofing, LLC. Mr. *** spoke with Sales Administrator ******* ******. Mr. *** explained to our Sales Administrator that funds could not be released from his financial institution (Likely a mortgagor) without a signed contract for the replacement of his roof.
On May 29th, 2024 Mr ******* *** met with Rapid Response Roofing, LLC's Assistant General Manager to sign a contract for the replacement of his roof. Mr. *** signed a contract that day.
On May 31st, 2024 Mr. ******* *** contacted Sales Administrator ***** Caseraz and canceled his contract with Rapid Response Roofing, LLC.
To date, Rapid Response Roofing, LLC has never received payment from Mr. ******* ***. Rapid Response Roofing, LLC can provide detailed notes from our CRM and our ************* Furthermore, Rapid Response Roofing, LLC can provide bank statements proving that we have never received payment from Mr. ********************* or his insurance provider.
I believe that Mr. ******* *** used Rapid Response Roofing, LLC to obtain a signed contract in order to procure funds from his financial institution, as this is a common occurrence in the insurance restoration industry. A homeowner will sign a contract for a high dollar amount, have money released from a financial institution, then cancel the contract and hire a cheaper contractor, therefore illegally profiting from insurance funds.Customer Answer
Date: 10/29/2024
The experience with the roofing company was for an estimate only. The cancellation was on the agreement and was cancelled within the specified timeline on their form.
******* Jay ***********
Customer Answer
Date: 10/29/2024
Complaint: 22158249
I am rejecting this response because: I did not sign either of the checks in question. The checks should have come to me first. Cornerstone Roofing did the work.
Sincerely,
******* ***Customer Answer
Date: 11/11/2024
The two checks were taken by the Public Adjuster. They were taken with out my signature and I am trying to get the two checks sent to me with out the Public Adjuster on them. Please help me to resolve this issue. Do not close this complaint. ******* *** **********.Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This *** Put a roof on our home in 21. We received a warranty and thought the CO. Was great. About a year later we got a leak on our ceiling. Called them, they came out and walked along the top and said no popped nails. Told my son to not worry if they couldn't find it they would take the whole thing off to find it. Keep an eye on it and if it didn't get any bigger they would come out and paint the ceiling. Called them in Nov. To come and paint it to no response. Then we got a really hard rain and it got bigger. Called them and was told it wasn't a roof problem. It was "condensation". Never had condensation before their roof. Kept saying they wanted to see in our "attic". We have vaulted ceilings, no attic. Called inspector out and he couldn't find any "definative" spot but found several things that could cause a leak. No they want to cut a hole in my ceiling and see in my "attic" and if they can't find anything I have to pay for it. I say take your shingles off like you told my son and find your leak. Makes me wonder if I had hail damage they claimed in first place. I have a warranty but they keep trying to claim this is not the roofs fault because their people have not found any popped up nails. I have never had a condensation problem before so why would I have one now? Just since their roof was put on have I had any problem. I thought this was an honest *** and referred him to a lot of people. I hope none of their roofs leak. They don't want to stand behind their warranty. They don't want to put out any money to find their leak. They told us up front if "anything" happened we didn't have to worry it would be taken care of. Not true.Business Response
Date: 05/14/2024
This Customer has been amazing to work with. We have done her roof and all of her neighbors and relatives roofs with no issues or complaints. This was simply a case of miscommunication between our company representatives and the homeowner ****************************. At the time of the complaint we were unaware that we needed to respond to the complaint on the Better Business Bureau and instead responded to ****** directly with a solution to the issue. We have since honored our warranty and agreements to ****** by fixing and painting her ceiling and her roof remains leak free. ****** is now very happy and pleased with our company, our work, and how we resolved the issue. We apologize for the miscommunication and the delay in resolving the process, and we appreciate ****** for being patient with us and giving us the opportunity to make things right. We take pride in our customers happiness, and we take pride in standing behind our warranty and honoring our word! Thank you for being a great customer ******.
-***************************** Owner & CEO of Rapid Response Roofing LLC.
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