Complaints
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We refinanced our house through rapid mortgage and they sent us checks for over $18,000 made out to creditors we don't know how to pay! I e reached out to rapid mortgage for over 3 months with help to pay these debts with these checks and nobody will help us! We are stuck with checks worth over $18,000 that we have to pay these debts mortgage company back
Business Response
Date: 03/05/2025
We are currently working to resolve this situation with the consumer.Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During refinancing money was taken from bank account without authorization. *************** Lebanon Tenn. Diagnosed with cancer is my reason for waiting. I did contact company numerous times after it happened and was told the money would be replaced but it has never happened.Business Response
Date: 02/24/2025
Rapid Home Lending has spoken to this consumer and agreed to refund the requested amount. Consumer has agreed to remove this complaint as a result.Initial Complaint
Date:06/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company continuously calls me through possible VOIP attempting to seem like a local call (I live in **) using a different number every day so I can't block them. Trying to sell me products that I didn't solicit. I am registered on the National Do Not Call List and tell them every day they call to not call again. They have been cold calling every day for two months. They refuse to cease.Business Response
Date: 06/25/2024
Good Morning Consumer,
I have personally added your number to the companies Do Not Call list and you will not receive any further communication. I apologize for an inconvenience this may have caused.
Sincerely,
*******************
Rapid Mortgage Funding Inc.
Director of Operations
(P) ************
************************************
Customer Answer
Date: 06/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business uses unethical business practices to sell their product. January 2023, I agreed to a stream mortgage terms that started at **** percent and was to stream line to 3% after making 6 on time payments. I was told I already paid upfront for this product and as long as I maintained on time payments that this would be guaranteed. I have fulfilled my obligations. This company has now informed me that they aren't able to follow through on the promises and guarantee of the stream line to 3%. I feel this company's unethical practices may have affected more Veterans than myself and should be invested as to their practices.Customer Answer
Date: 02/08/2024
RMF made false claims to sell a VA mortgage product. They guaranteed that I would be placed in a 3% product after 6 months. RMF stopped communicating with me when the time came to initiate the VA irrl to the 3% rate. This mortgage company has violated ethical business practices and ALL of their VA loans should be investigated to protect the consumers who signed on for this product. It is best to contact me via telephone for a more accurate statement related to this matter. My phone number is ************.Customer Answer
Date: 02/08/2024
I already made a statement. For more statements related to this issue, please contact me via telephone at ************.Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company is calling my phone up to 10 times daily. I have requested on multiple occasions to pleas stop and remove my name from their calling list. 10/18/22 they called 7 additional times.Business Response
Date: 10/19/2022
We apologize for any inconvenience but this phone # was placed on the Do not Call List on 10/18/22. You should not receive any additional calls from us.Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 7 2022 a gentleman called me inquiring as to refinance our home. We had been looking into the options so I told him he could run a soft pull and tell me what they could do. He proceeded to run a hard inquiry which I got the alert to on my credit monitoring I figured no harm no foul since *** had just had our credit run for the same reason by another company so it wouldnt hurt. However after promising they could do something for me, as soon as he ran my credit the man ghosted me and never returned any of my calls. We decided not to refinance at that time and I put it out of my mind. Than on Sept 23 2022 a lady called me and apologized about his lack of service and said he had since been let go from the company and she would like to make it up to me and see if they could do something on the refinance. I told her we had decided not to do it because the appraisal we got back on the house wasnt as high as we thought it would be and I didnt want my credit ran cause were trying to rebuild. She proceeded in telling me that she could run a soft pull only and it wouldnt affect my credit plus they had a way of adjusting the appraisal for a higher amount. I clarified with her that I was not authorizing a hard pull and only a soft pull would be all I would agree to. She promised me it would only be a soft pull and would call me right back. Her exact words I wont leave you hanging like the last guy did. Within ten mins of getting off the phone I got the alert of a hard inquiry to my credit and my score dropped. She wouldnt answer my phone calls and she never called me back like she swore she would. I gave it a week or so and I emailed and called her company never getting ahold of her and the person I talked to said he was the office manager, *******, and didnt seem to care about my complaint. I did receive an email from the president of the company, ***************************, who would not acknowledge the wrong doing and basically brushed it off. He ghosted me after that.Business Response
Date: 10/21/2022
Hello, per our company ********** ****************************** the borrower had given us his verbal consent to pull his credit.Customer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I gave them verbal permission to do a soft pull on my credit so not to hurt my credit. I specifically said do not do a hard pull, yet she immediately after swearing to me she wouldnt do a hard pull still did a hard pull and my credit score immediately dropped. This also has followed with countless calls from other companies harassing us daily 20+ times a day. I will not be satisfied unless they remove the hard pull from my credit and admit their wrong doing by falsely assuring me only a soft pull would be done and than doing the opposite. I am not denying giving verbal consent to pull my credit. What I am denying is that I gave them verbal consent to pull a hard report of my credit when I specifically said, DO NOT do a hard pull and she specifically said I will only do a soft pour. I will not do a hard pour and I will call you right back then she never called and left me hanging out in the wind Wondering what in the world is going onRegards,
***********************
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