Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction-October 18, 2024.Amount paid $22,850 (includes transport of vehicle) The business ad said ******************************************************* is a 1955 210 station wagon. A different car than advertised.Nature of dispute-This is not the car I searched for/found and bought. Car was advertised as a 1955 BelAir station wagon. They sent me a 1955 210 station wagon.The business has not tried to resolve my problem. This company has terrible communication skills.This car was advertised on the ************************** (located in ********, ********) site from at least September 16, 2024 until I purchased the car 10/18/2024 This car has been falsely advertised. I would like to resolve this situation.

  

  Business Response

  Date: 01/24/2025

  We have been in talks with the buyer all this week and you can reach out to him to confirm that. The seller of the car did post it as a Bel Air and the vin number does say its a 210 which is worth a little less, but we are talking to the Buyer to try and figure something that would make him happy

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from Classic Car Deals for $60,000. When the vehicle was shipped to me which cost $2,300 the engine was leaking oil and the interior of the vehicle needed complete replacement. I've had the vehicle for over 6 weeks and I haven't been able to drive it because it is in the shop for repairs. Now the shop tells me now that they will need to repair the transmission. The interior will cost $6,000 to repair and the engine will cost $3,500 to repair. The transmission will cost me around $1,000 to repair. This company advertised that the vehicle was in "good condition" Living in ********** I purchased the vehicle online and never had a chance to inspect the vehicle and based on their statements that the vehicle was in good condition I decided to purchase it. The person who sold it to me said I could send the vehicle back to them and they'd take care of it. Since returning the vehicle to ******** would have cost me over $2,300. I just want this business to pay for the repairs since they represented that the vehicle was in good condition. They just tell me I bought the vehicle "as is"condition and refuse to reimburse me.

  

  Business Response

  Date: 07/23/2024

  *******, 

  This matter has once been settled with you.  We reimbursed you the agreed upon amount you requested.  It also states on our website that we recommend to always HAVE A 3RD PARTY INSPECTION DONE.  In which you declined.

  We here at Classic Car Deals strive to operate our business with the utmost integrity and honesty.  We, however, have no control over the condition of your car when purchased, nor do we have control in regard to you declining a 3rd party inspection. Frankly, we recommend ALL our customers invest in an inspection regardless of how much they are spending.  Why didn't you get an inspection when spending 60k?

  Please *******, feel free to answer our many attempts to phone you and yet you avoid speaking to us and instead post a negative complaint about us and our integrity.  Please pick up the phone when we call.  Note the statement on our website. This is it quoted word for word.

   

   

  Classic Car Deals Guarantee
  It is very important that you understand that you are purchasing a used vehicle AND that you are completely comfortable with the condition of your used vehicle
  prior to completing your purchase.   We always recommend a third party inspection to document the pre-purchase condition.   
  For assistance scheduling an inspection,  ask your sales representative for assistance.  (this is your best protection)
  
  If you are dissatisfied with your purchase from the Seller, here are a few remedies we can assist with:
  
  Option 1 - We will consign your vehicle free of charge. We will market your vehicle in an effort to recoup your original purchase price.
  Option 2 - Classic Car Deals will contact seller on your behalf regarding misrepresentation to request compensation.
  
  ***If a seller has misrepresented a vehicle we will go to bat for you. Please provide pictures, estimates, and supporting documentation.  We will contact the seller and try to get a Partial Refund***

  Also this:

  Dream Car Check List
  Classic Car Deals was created to help one Enthusiast Purchase their Dream Car from another Enthusiast.
  We specialize in classic cars from 1919 to 1990 and some exotics. CCD sales staff is one of the most upfront and honest teams you will find and skipping the typical car salesmen runaround. We are in the business for only one reason and that is get your Dream Car to your Garage.
  Please read our top 10 things you must know before purchasing a vehicle with us. ***n, give us a call and let us make your dream come true!
  
  1. Respect our sales staff, as we respect our customers.
  We pride ourself with integrity, honesty, respect for others, We treat others how we would want to be treated. And would appreciate the same from our customers in return. We have the right to refuse service to any customer who is not respectful to our team. We look at every inquiry and take it serious, but we don't tolerate rudeness in any form or fashion. We will have to hang up the phone if you are out of line. ***n you can call back when you calm down.
  2. Classic cars are OLD cars. We highly recommend you don't drive them home.
  Old cars are just that, old cars. While we try and give you the best possible description on what we know about the cars, we want you to understand that these are old and can have problems on a long journey home. Please have it shipped or trailer it home. On a long journey home is not the place to get familiar with your old car. We cannot stop you, but this is our recommendation.
  3. Be aware of fluid leaks.
  All old cars leak fluid at some point. ***re are two types of fluid leaks; Problematic and typical. Please ask us which one your car has.
  4. Put a deposit down! We won't hold a car without a deposit.
  A $500 nonrefundable deposit is required when purchasing a vehicle. No exceptions. A deposit will hold the vehicle for 7 days. If you do not put a deposit on the vehicle you are interested in and it sells, we cannot do anything about it.
  5. Mileage is exempt.
  On all of our classic vehicles, we exempt the mileage. This means we do not know the original miles. *** number listed in the ad is what the odometer currently reads. Unless we have some documentation on the miles, we consider all classic vehicles exempt. Also, you cannot run a CarFax on a vehicle older than 1981.
  6. We do not sell fully restored vehicles.
  99% of our vehicles are not fully restored. We sell driver-quality classics, so please do not expect a fully restored car. We will do our best to accurately describe all the details we know about each car, so please listen to the description.
  7. All old cars have some sort of rust or filler.
  Whether it is surface rust or problematic rust, all old cars have had some sort of rust in their lifetime. We try to accurately describe all the rust issues and body filler that we know about.
  8. YOU MUST CALL US 
  In order to get a full description of a vehicle, you need to call and talk to one of our sales specialists. Please do not email 100 questions, as we will only tell you to pick up the phone and call. We understand calling takes a little more time, but if you are a serious buyer we want to talk to you about your potential purchase.
  9. We do not guarantee engine codes.
  We do our best to decode the engine and transmission codes so that we can pass them on to you. Unfortunately, there are many variables and some are difficult to read. We will do our best, but we do not guarantee codes.
  10. AS IS - NO WARRANTY
  We take a lot of time testing what works and what doesn't. Unfortunately, old cars can have anything quit working at any time. We do not offer any type of warranty at all. Once you buy a classic car, you understand that part of the hobby is working on them. Get ready... It is not if they break, but when!

   

  As you can see ******* we do our very best to protect people from having this kind of experience.  We simply wish you would have done your own due diligence.  We are sorry for your experiance.

   

  Classic Car Deals,

  Sales Manager 

  ************

   

   

   

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic Car Deals served as broker for my purchase of a vintage auto in Sept 2022. Brokers website listed the vehicle as having the original manual 4 speed and Factory 283 v8. Written responses and recorded phone calls confirmed the car has the original motor and transmission and all the repair records, original manual. The purchase price of the car was based on the agreement that the car was as advertised. That was not what was delivered. The engine and transmission are not original and no paperwork, records, or manual were ever received. These factors are very important toward the value of vintage cars and, in this case, the difference in value is approximately $20,000, based on comparable sales. The deal that the broker coordinated was fraudulent. Brokers are used to provide a degree of security. I have attempted for months to have the broker work with me to get the seller to provide a partial refund to account for the incorrect and missing items from the purchase. I have asked them if they had a consignment agreement with the seller that has legal enforcement provisions in the event of seller fraud. As the broker, they need to take the measures necessary to complete the transaction satisfactorily and without fraud. After months of pursuit, I got the broker to very reluctantly send the seller a demand letter. The seller ignored the letter and the broker has advised that is all they can do. I have never received a clear response about the enforcement possibilities in the sellers consignment agreement. The broker must do more. It is unacceptable for a broker to provide a fraudulent listing, facilitate a fraudulent transaction, and have the buyer not receive the product he paid for. My calls to the broker on 5/24, 6/1, 6/2, 6/5, and 6/7 have not been returned.

  

  Business Response

  Date: 06/09/2023

  The buyer purchased a **** Corvette.  Our salesperson did an excellent job collecting the information the buyer requested about the vehicle.   Phone recordings provided to the buyer prove that everything the seller claimed was communicated clearly with the buyer.  The buyer personally had a 3-Way phone interview with the seller prior to purchase.  The buyer was given the opportunity to inspect the vehicle or have a third party complete a pre-purchase inspection.  The buyer decided to personally inspect the vehicle,but then at the last minute prior to purchasing changed his mind and did not inspect the vehicle.
  Classic Car Deals was contacted by the buyer approximately 3 months after delivery with claims about the vehicle.   We requested verification of the claims from the buyer that took another 3 weeks.   We immediately reached out to the seller about these claims.   On behalf of the buyer, we contacted our legal counsel to draft a formal demand letter to the seller.   The seller refused to respond.   We have offered to assist the buyer in his legal pursuit against the seller by providing the purchase contract,consignment agreement, and recorded phone conversations.  We have provided our legal teams contact information to the seller so that his legal counsel may collaborate to collect alleged damages. In total there have been over 75 emails,30 phone conversations, and multiple consultations with our legal counsel in efforts to assist this buyer.  
  As stated on our website and buyer signed documents,Classic Car Deals is not responsible for seller misrepresentation or mistakes,it is the buyer's responsibility to verify all claims we do not own or see these vehicles in person.  In the event of issues, we will go to bat to help the buyer, but at this point it is the buyer's responsibility to take the necessary legal action against the seller if he believes there is alleged damages.   We look forward to assisting the buyer in finding a positive outcome in this matter

  

  Business Response

  Date: 08/02/2023

  Date Sent: 7/12/2023 11:33:21 AM
  Thank you for reaching out again.  We have done everything in our power to assist and accommodate *********************   Reading his narrative it is clear that instead of taking action against the seller he is attempting to place blame on the the broker.  As a licensed broker,  we follow a very strict legal protocol.  The  terms of the sale were very clear and well documented.  ******************** had full right to inspect and verify all seller claims prior to sale,  which he initially accepted/scheduled then subsequently declined/cancelled as documented due to the cost of a flight.  As a broker,  we are not responsible for claims or omissions made by the seller,   verification is always the buyer's right and responsibility.   In most cases,  we never physically see or touch the vehicles that we sell.  We offer both personal (buyer's representative) and third party inspections in order to assist the buyer with verification of seller claims.   ******************** is asking us to refund him for a car that we never owned,  we recommend that he seek legal remedy against the seller of the vehicle in the ****************.

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20161929
  
  I am rejecting this response because the response provides yet additional evidence of the failure of the broker to facilitate the completion of the transaction. The transaction is not complete. The car I received is not as advertised and I have still not received the documentation, manuals, or maintenance records. My last complaint documented the fraudulent transaction,the advertisement on the brokers website, and the responses from the broker. Yes,it is the seller who was fraudulent, but my complaint to the BBB against the broker is due to their failures in the transaction. I had sought from the broker info about their consignment agreement with the seller. There should be legal recourse that the broker can take against the seller for misrepresenting what was being sold and for not delivering the purchased product. The broker has never responded about that consignment agreement or taken any legal action against the seller for violating that agreement. At this point it is clear that the broker is incapable of, or unwilling to, support me as their customer.Instead of immediately taking action to complete the transaction and address the fraud, the broker first denied that was any fraud or incomplete transaction.They repeatedly have chosen to blame me, as the victim of the fraud. I have previously documented multiple e-mails showing them to be evasive, absurdly advising me that I hate the car and should just sell it. I have documented their unresponsiveness and unreturned phone calls. A BBB listing is for companies that provide quality and trustworthy customer service. This broker has failed to do so and, therefore,the BBB should remove their listing and support of this business.
   
  Sincerely,
  
  *************************