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Business Profile

Womens Clothing

Ivystorehouse.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For a monthly fee of $39.95, AKA sorority members receive a "box" with surprise contents. I started the purchase in mid-December and should have received my box the end of December. To date, I have not received it. I sent an inquiry and was given a $25 gift card (by email). I received the January and February boxes timely. I sent two additional emails and no response. There appears to be other members in my chapter who have not received the December box, This seems to be a repeated practice of this company.

    Business Response

    Date: 02/26/2025

    We deeply regret the frustration and disappointment caused by delays in some December Ivy Box shipments. We've issued a full refund for the shipment. Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account. We are closely monitoring the situation and have been advised you will still receive the box once the carrier resolves logistics concerns. We apologize immensely for the inconvenience. 

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay a monthly subscription for the ivybox from the ivystorehouse.com. I have been debited for both January and February but have not received my box. I have been emailing the company since January 24 and as of today, I have not received a response even though the website says you will be contacted with 48 hours. I just want my box.

    Business Response

    Date: 02/25/2025

    We are saddened to hear you are not in receipt of your packages. Please contact **** and provide your tracking information. They should have information regarding the location of your package. Please follow up with us once you speak with them.

    Our customers reach out to **** as the initial step for a few reasons; knowledge of the correct branch to contact, **** asks customer centric questions regarding the delivery and provisions for future shipments are arranged. Once the customer gains insight from **** regarding their package, we are then emailed by the customer and we work to resolve the issue via reshipment of the package or a refund. The initial step is essential so this doesn't occur in the future. We look forward to hearing from you soon and apologize for the inconvenience.

    February Ivy Box - 9300110597266130330234

    January Ivy Box - 92612903033868543400549833

    Customer Answer

    Date: 03/07/2025

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    Business sent email on February 20, ******************************************* 3 - 5 business days.  As of today, March 7, I still have not received the ***********************************************************

    Business Response

    Date: 03/10/2025

    We've issued a refund for the **************** Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account.

    Customer Answer

    Date: 03/10/2025

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    Your shipment
    92612903033868543400549833

    Estimated delivery
    UPS doesnt have possession of the package yet. Estimated delivery date will be available as soon as we get the package.Mail Innovations isnt a day-definite service. For the latest progress update select View All Shipping Details

    Tracking Status
    Shipment Ready for UPS



    **************, **
    View All Shipping Details 
    Get Answers Fast
    If you need help, use the Virtual Assistant. Still stuck? Try our Tracking Support for more specific guidance.
    Notify Me



    Regards,

    ****** Staple

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive tried contacting this business several times over the past two months to no avail. I still have not received my December Ivy box nor the credit that was promised to my account. In addition, I tried to cancel my subscription service and its still showing up as active even though i cancelled prior to the deadline (15th). ******** customer service. The only replies are from an autobot, and the same message. DO NOT SHOP HERE!!! BUYERS BEWARE!!!

    Business Response

    Date: 02/22/2025

    We deeply regret the frustration and disappointment caused by delays in some December Ivy Box shipments. Our records indicate your subscription is cancelled and the December Ivy Box was delivered. The **** tracking number is 9405511206205804016142. For your reference, the $25 credit was added to your account on January 08, 2025. It would have been applied to your next renewal order, but the subscription is now cancelled. We apologize immensely for the inconvenience faced during the holiday shipping delays. 

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription that I pay for in 6 months increments. I never received my December box and asked for refund to which the company keeps telling me it is coming and to be patient. I have waited 2 months and would like a refund. I also canceled my subscription but it is still reading active in their system. I do not want to be billed in May for another 6 months I want my subscription canceled.

    Business Response

    Date: 02/07/2025

    We deeply regret the frustration and disappointment caused by delays in some December Ivy Box shipments. We've issued a full refund for the shipment. Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account. We are closely monitoring the situation and have been advised you will still receive the box once the carrier resolves issues. We apologize immensely for the inconvenience. 

    Customer Answer

    Date: 02/10/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********-********

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed this company several times regarding 2 monthly payments being drafted out of my account for the month of February when theres only supposed to be 1 payment drafted. Ive asked for a refund for the extra payment and have yet to receive a response from anyone. I am demanding a refund for the extra charge

    Business Response

    Date: 02/07/2025

    We have no record of an account for email address ******************************. Please provide your full name and/or email address for assistance with your concern. 

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing because I am extremely disappointed with the service I have received from *** storehouse. I have been a loyal customer and monthly subscriber for several years, but this company refuses to respond to my request to return items.The company has a strict rule that items can only be returned within ************************************************************************************************************** order to obtain a shipping label.*** storehouse policy clearly states if merchandise is returned without printing their label, the items will be destroyed and the customer will not receive a refund.Twice *** storehouse has sent items to me that did not contain any type of return information nor did the items have the required order numbers. The box only contained merchandise with a card describing the ******** I stated, I have been a long time customer and I have never experienced this type of unprofessional service from them.I have consistently sent urgent emails to *** storehouse requesting the order number for the items. I also indicated in my emails that I was within the 10 day ***** period for the returns. I was requesting the order numbers in order to print out the companies required shipping label.************** responded to the email regarding first item #********** (AFTER THE 10 DAY ***** PERIOD PAST) stating they would gladly accept the return within the 10 day period. Since *** storehouse purposely responded after the 10 day ***** ******* my return invalid and the email response still did not contain an order number for the ******* date, I have not had a response regarding the 2nd item (reference #**********) and now this item is past the 10 day ***** ******** am reporting these transactions in order to obtain a full refund I am entitled too for reference numbers #********** November and #********** January *** Boxes. The items are still new in the box and are waiting to be returned. V **********

    Business Response

    Date: 02/05/2025

    We've issued a refund for the November and January shipments minus the shipping cost of $8.95 each. Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account.

    Customer Answer

    Date: 02/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to provide a refund for both items, provide a return order number in order to print a shipping label and, if it does, will return the merchandise and consider this complaint resolved.

    Regards,

    V **********

  • Initial Complaint

    Date:02/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order during Black Friday November 2024. One of the items arrived damaged. I immediately notified the vendor. To date, I am still attempting to resolve an $11 issue, despite their website stating to expect a response within 48 business hours.

    Business Response

    Date: 02/05/2025

    We've issued a refund for the AKA Bento Box. Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account.

    Customer Answer

    Date: 02/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* ******

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am pending a product that has been paid for and was due to be delivered in December 2024. I have sent 4 follow up emails and Ive received the same automated response stating the merchandise will be shipped next week. It is going on 2 months late.

    Business Response

    Date: 02/05/2025

    We deeply regret the frustration and disappointment caused by delays in some December Ivy Box shipments. We've issued a full refund for the shipment. Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account. We are closely monitoring the situation and have been advised you will still receive the box once the carrier resolves issues. We apologize immensely for the inconvenience. 

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for subscription 1/6/25 and made a purchase 1/15 on founders day. I have just received my order for founders day, but not my ivy box. I have sent several emails with no response. I wanted confirmation that would receive my Ivy box this month. I see several have received their boxes. After reading these complaints I no longer have faith in the business and they are scheduled to take month from my account on Friday and I have not received a box or response from the company. I would like to have my box shipped immediately or full refund

    Business Response

    Date: 01/30/2025

    January Ivy Boxes are actively shipping now! We are fully focused on ensuring these arrive promptly so you can enjoy your Ivy Box experience.
    Thank you for your understanding and for being part of the Ivy Storehouse family. We are dedicated to ensuring you receive the joy of the Ivy Box experience as soon as possible.

     

    Customer Answer

    Date: 01/30/2025

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

     

    Their website promises to have boxes shipped between 25th and 30 of the month. My box has not shipped. 


    Regards,

    ******* *****

    Business Response

    Date: 02/05/2025

    Your order was shipped. The tracking number is LZ156710905CN. Please visit ******** to view the current status. Have a blessed day! 

    Customer Answer

    Date: 02/10/2025

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I did not receive my box as promised on your website. I still have not received it. My subscription has not been cancelled as requested. 
    Regards,

    ******* *****

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a subscription member of ************** since June 2024. In the fall of 2024, the company changed its cancellation policy without notifying customers, making it impossible to cancel fully through its website. Despite multiple cancellation attempts in November 2024, I was charged for a December box. Additionally, I sent an email to their listed address to confirm my cancellation, but my charges for December were not addressed. Instead, I was informed that my account was canceled, and I would not be charged in January. Complaint Details: 1. I canceled my subscription in November 2024 through their website and followed up with an email to confirm the cancellation. Despite this, I was charged for a December box. 2. I have not received the December box that I was charged for. 3. I was charged again in January 2025, despite being told my account was canceled and that I would not incur additional charges. 4. *********** claims they respond to inquiries within 48 hours, but their response times are taking weeks. This demonstrates a pattern of poor customer service, lack of fulfillment, and unethical billing practices. Customers are being charged for products that are not shipped and for subscriptions that were canceled. I have also discovered that other customers are experiencing similar issues. Resolution Requested:- A full refund for the December 2024 and January 2025 charges. - Confirmation that my subscription is fully canceled and that I will not incur further charges. - Improved communication and accountability from the company regarding cancellations and fulfillment of orders. This has been an incredibly frustrating experience, and I am filing this complaint to bring attention to what seems to be a systemic issue with Ivy Storehouse.

    Business Response

    Date: 01/04/2025

    We apologize immensely for the shipping delays this holiday season. An email was sent to our subscribers. The demand has resulted in a longer response time to emails. We've cancelled your subscription and issued a refund as requested. Depending on your banking institution, please allow 5-7 business days to see the credit reflected on your account.

    Your subscription was cancelled on November 20, 2024. As a reminder: 

    If your request was received before the 15th of the month, your subscription will be canceled before the next billing cycle, and you wont be charged again.

    If your request was received on or after the 15th, your subscription will be canceled after the next billing cycle.

Ivystorehouse.com is NOT a BBB Accredited Business.

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