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Business Profile

Sewer Contractors

B & B Sewer & Septic LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company to pump out my septic tank in the fall of 2023. In early 2024, after the snow thawed, I noticed that there was water above where the septic tank lid was. I called B&B back and told them. They stated that I had a bad septic field without even looking at it. I asked how that could be. The lady got very rude and said "fine, I'll just send someone out to look at it". Apparently they pumped out the tank again even though it had just been about 6 months since they pumped it out in the fall. I never asked them to pump it out the 2nd time. The lady said she was going to send someone to look at it. That is all.I also had to hire another company who actually uncovered BOTH septic tank lids and found that the filter was never cleaned by B&B. Once the filter was cleaned, the problem was solved.Now B&B is trying to charge me for the 2nd time that they pumped out the tank even though I never asked them to do so. The lady who works there only stated that she would have someone go look at it.

    Business Response

    Date: 07/22/2024

    Good afternoon,

     

    Yes, I spoke with the homeowner again this morning. I am just going to credit this entire invoice. He has sold the home, and it would not be fair to the new homeowners to delay their closing. 

    This account has been deleted and closed. I am sorry he feels we dropped the ball, but I am aware that he said one thing and I heard another, however, the tank was overflowing in his yard and I sent the service men over to pump it out. I am just going to walk away and count my blessings, this is only the 2nd complaint I have ever had, so I thank you for informing me of his complaint. 

     

     

    Thank you and God Bless 

    Customer Answer

    Date: 07/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

B & B Sewer & Septic LLC is BBB Accredited.

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