Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******************* which is a new subdivision in ************* in the spring of 2023. This subdivision is governed by an *** and the property management company is Casa Bella Property Management which is located at ************************************************************************. My complaint is about the ***'s failure to enforce rules contained in the *** bylaws. I have made several written and verbal complaints to the *** about homeowners in the subdivision who are allowing their dogs to urinate and defecate on my lawn which is causing damage to my property. It is an expense for me to have patches of lawn replaced because dog urine kills the grass. The *** has ignored my complaints. I also asked for a meeting with the *** board of directors to address this problem and possible solutions but that request was ignored as well.

  Business Response

  Date: 05/08/2024

  The association does not have a board of directors of the Co-owners as it's still under the control of the developer-******** Companies. There is no board meeting per say to address the board unless she requests a meeting with the developer.  When a board will be elected a notice of election meeting will be mailed to all unit owners.  

  All co-owners upon closing of their home are provided a copy of the bylaws of the association.  When we receive notice of a home sale/closing we include a form that asks if a copy was provided.  This means all Co-owners currently owning homes in the association are aware of rules that it's not acceptable to allow a pet to be unleashed or defecate on someone else's property.  If ***************** would provide an address to whomever is responsible for this, a letter would be sent.  ************** is not gated and outsiders can also walk through the community which makes it impossible to single out a specific person without knowing who they are or where they live.  Upon speaking with the assigned manager, no address or additional information has been provided by ***************** for us to follow up on any complaint she has.  

  Our management responsibilities are to follow the directives of the developer or board and enforce the bylaws of the association, but we need proof and information to do it legally and properly.  If ****************** provides information as to who is damaging her property, we will follow through with sending notification to them.  

   

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  What Casa Bella says is not true. I have sent 2 emails to ******************* who I believe is the manager for this subdivision. I indicated the address of the homeowner who is allowing her 2 large dogs to trespass on my property. I have emails to prove that I did contact ************** and he ignored me. The *** and Casa Bella have no problem with sending out letters and emails to homeowners regarding things they expect homeowners to do. They should at least send out an email or letter regarding this problem. They should also speak with ************** as he will probably not ignore them as he has ignored my emails to him. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/14/2024

  To Whom It May ****************** email was received and a letter was sent to the offending homeowner.

  If the problem continues, ***************** will be required to notify us again so a follow up letter and violation can be sent.  

   

   

  Customer Answer

  Date: 05/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  The homeowners have continued to walk their dogs on others' property. I just came into my home (May 21 at 7:05 pm) and I observed the homeowner (a young white male) with his two large dogs who were defecating on the lawn. After defecating one of the dogs urinated on the lawn. These homeowners do not make any attempt to steer their dogs to the curb or street to relieve themselves. Whatever letter the *** alleges was sent to these homeowners has done nothing to change their behavior. The *** is not doing anything to stop this behavior from these homeowners. I would like the *** to explain what right these people have to violate others' property.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This so called management company is an association and is not doing their duty that they are paid to do such as enforcing rules on owners that do not take care of their property in Yorke Townhouses in S E ********.

  Business Response

  Date: 09/19/2023

  To begin our company is not an association. Casa Bella is a management company hired by ***** of ********* of the association since 2006. **************** is not on the board, yet submits violations on neighbors daily.  I do not take directions from ****************, but I'm instructed to enforce the by-laws and answer to the *****.  Violations are sent daily to residents, but we're required to follow the protocol of the by-laws.  If people don't follow the rules nor comply with the by-laws it then becomes a legal issue, which in turn causes the association money. 

  **************** expects instant cooperation from whomever he reports a violation on and blames Casa Bella when that doesn't happen.    

  We do weekly drive through inspections along with maintenance reports on units that need repair, and letters are sent accordingly.  

  It has also been reported by residents that **************** is parking additional vehicles in the community, and only one space is permitted per unit.  

  A high volume of residents in the community for which **************** resides do not care to follow the rules and it's a daily challenge to obtain compliance.  Casa Bella is not the police department and again, we have to follow the by-laws.  

  Since Casa Bella does not perform directives from ****************, it is to be expected this complaint is closed since he is not considered our client, yet we continue daily to try our best to enforce the rules of the association.