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Business Profile

Construction Services

State Building Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired State Building Company in *******, ** to put a 20' x 20' addition on our house. The price seemed reasonable and they said it would take 1, 2 months at the most. It took them 14 months to complete this addition, of which time we had to live in a house under construction, and heat half our house with electric space heaters.A month after starting our addition, State contacted us and said the windows listed in our contract would take 3 months to be delivered, and did we want to go with an alternative window. My wife and I, now wanting to have this drag on, agreed to what is a lesser quality window. Little did we know that waiting the 3 months for the better windows would end up being a small percentage of the time they took to finish the job. We could have stuck to the original windows in the contract and still had 11 months to spare.During the 14 months it took State to finish our 1 to 2 month project, there was literally months that would go by where no one would show up and no contact from State.I would think that a company that took 700 to ****% longer than it should have take to do a job would offer some sort of compensation, but no, a few "sorry's" and they got to walk away with the full price stated in the contract.I can provide email and text confirmation of the time frame I'm describing.

    Business Response

    Date: 03/06/2023

    Hello, I was made aware of **************** not being happy with many things throughout his addition process a couple of days ago. I reached out to *** yesterday about the situation, our last correspondence was I will be reaching out to Him today (Monday 3-6-23) to schedule a sit down to see what we may be able to do, to help his situation. We will do our best to resolve this situation

    Thank You,

     ********** State Building Co., Inc.

    Customer Answer

    Date: 03/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

State Building Company, Inc. is BBB Accredited.

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