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Business Profile

Auto Body Repair and Painting

The Collision Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was dropped off to the collision shop on 1/30/2022. My car insurance paid $5000.00 for repairs. Issues began when my rental was close to depletion. I constantly called the collision shop for a date of completion. I received the run around stating my car is almost done. Which turned into the car is done it just need to be cleaned. It was delayed again stating the owner had covid and he couldnt take my payment or hand off my car to me. I went without a car for 5 days. When I picked up my car it was driven out of the garage and given directly to me. They did not inspect the car or do a walk through with me. Immediately during the drive I noticed the smell of strong paint, my car was not cleaned, and my brakes were grinding and my car was sliding when hitting the brakes. I informed the collision shop and they stayed on to give the car a few days. Its making the noise due to sitting for so long. Upon inspecting my car I was able to see my grill was pushed out on the left side, my grill and bumper was not aligned properly and my brakes were still grinding and making noises. I took my car back. The alignment was done twice and still not done correctly. I had to get a rental again as they needed more time to fix my car to align it properly and fix my brakes. I was given my car back, the alignment was better but there was still issues. My headlight was not sealed and full of gaps. I was advised the gap will close on its own. Today while driving at night, I received a sensor message stating head light is low. My entire left headlight does not work. This is unacceptable quality. My car needs to be properly serviced and fixed. I transport a four year old child. The shop had more than enough time to fix my car correctly, or should have advised when they needed more time to properly fix my car. A rush job was done due to me calling a lot as I didnt have a rental car. My insurance will not ***** me any extensions and I have to pay for rentals or the collision shop.

The Collision Shop is NOT a BBB Accredited Business.

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