Customer ReviewsforGeneral Motors Corporation

If I could give a zero, I really would. I purchased a General Motors vehicle ,a 2020 Traverse RS a little over a year ago. However, on the morning of July 23,2024,I started the vehicle via keyless start. About 30 seconds later I heard a loud noise. Only to go outside and find that the rear light casing on the driver's side for some reason exploded off onto the ground leaving smoke coming out of the light section with a burning smell. I reached out to General Motors and received a call from Mareshia in the Chevrolet Product Assistance Claims Department on 07-25-2024 in regards to this issue and was advised to send in information from the email that she emailed to me. On 08-15-2024 @ 4:12pm stating that the pictures doesn't show enough damage to proceed with the claim. I told ******** that the video was too long to sent that I will trim the video and resend the video. I explained that when you send a video from your personal phone it is clear,but could be blurry on the receiving person end. As I stated before to ******** that my vehicle didn't catch on fire,however there have been issues with other vehicles in regards to the rear driver light malfunctioning. I stated that I didn't make the vehicle,I only purchased it,but for this to happen there is some faulty issue somewhere. I told(********) that I did get a price for the light,but haven't had a diagnostic test done to see what caused the issue because I was reaching out to General Motors is regards to this issue. Received a call from ******** on today(08-19-2024) at 4:15pm starting that General Motors doesn't see where there is an issue with the light for a recall on the 2020 traverse rs and that I need to work with the dealership for pricing and see what caused the issue. Again, I stated to her that there is something faulty happening to cause the issue because some customers have had their vehicle catch on fire with the same issue on the same side. Thankfully my vehicle did catch on fire.

Had to wait almost 6 months to get my truck (which was under warranty) to be fixed because of a part the dealer was waiting for from the manufacturer. I had to spend thousands of $$ on rentals waiting for my vehicle to be fixed. They won't call me back and stopped taking my calls. seems they are refusing to take responsibility. It is mind blowing that companies this big think they don't have to be help accountable and take responsibility.

Purchased 2024 ***** trax active- in November 2023. In December started the tire pressure light came on a couple times. This error became more frequent. 1.29.24- pearl ***** Co oil change Checked the tire sensor. State they had a code but couldn't duplicate issue. I drove about 10 miles code went off again.2/26/24- pearl *****- Codes were discharged and relearning. 3/4/24 - pearl ***** - heated seats was not turning on. Relearn the tire pressure sensors. 10 miles - error again 3/14/24 - *********************- tire pressure sensor again. Radio randomly restarts, no cruise control or adaptive cruise control either. It states it's unavailable. Also had a front end collision light came on. Next morning this light was gone. 3/23/24- *********************- replaced tire sensor. 55 miles - error again Told dealership again No reponse 5/1/2024- contacted my dealer thru email - tire sensor are still erroring out. When can I get it in. 5/2/2024 - order replacement sensors 5/16/2024 - woke up to broken belt in my tire and rim on the floor flat - no alerts from the car at all. Night before sensors not available. 6/12/2024 - finally replaced the sensors.7/1/2024 - tire sensors disappear again.7/10/2024 - provided photos of the error "service - tire sensor monitor 7/14/2024 - check engine light now.7/24/2024- Again tire sensor error. 8/13/2024 - brought it for a technician and a oil change. They said they had transferred it to ***** for resolution. 8/15/2024 - . No updates and no resolution. Told suv error codes can't be duplicated so they did nothing. I have brought *****s my entire life. I have never had any trouble with them. This has hands down been the worse vehicle I have ever owned. This vehicle has been in the shop at least 7 times with documentation. It is obvious that this car is apprantly unfixable. I just want what have in it.

Our engine seized in our 2022 ***** 1500 RST while on vacation with only 19K original miles. We had to abandon our truck in another state, get a ride to the airport in a completely different state to rent a vehicle to get home. We were told it would take 2-4 months to replace the faulty engine. We were given a loaner from our hometown dealership for only 4 days. This pushed us in purchasing another vehicle ASAP since we needed this auto. A design flaw in 6.2 liter engine, has cost me an additional $6300 down payment on another vehicle, over $900 in rental fees for a two day rental to get back home, at least $520 in billable hours to my business which was spent dealing with this auto issue and communicating with GM, plus the cost to reapply a clear bra and tint to another vehicle at $910 and Resistall at $700 which we would not have had to incur if we did not have to replace our truck, AND the dealership penalized our trade in value by $3,000 because they would have to WAIT THREE-FOUR MONTHS TO RESELL OUR TRADE IN!!! This has been a total nightmare and we have taken it up the YOU KNOW WHAT because of GM's FAULTY ENGINE DESIGN OF THE 6.2 LITRE ENGINE. To say that I am "pissed" is an understatement. The amount of time and work I have put into communicating with GM, purchasing another vehicle, and dealing with DMV for new licensing, etc., just to recoup $88 dollars for two days of rental has left me with a complete distaste of the company you work for. This will be the last *****. I will be looking for my next automobile from a different manufacturer in the future.

I recently purchased a 3500HD Duramax, which had a bad EGR (stuck open) from the showroom, leading to the diesel particulate filter (DPF) clogging after just ***** miles. I was disappointed with the poor customer service I received from ** issues: 1.Communication Failures:I left a voicemail for the representative handling my case, which was not returned. It took 3-4 days for the representative to inform me that no loaner vehicle was available, which was after I had already gotten the truck back from the dealer. I was only told the back-ordered part had shipped the day after I got my truck back.2.Inconsistent Information:dealer informed me that ** needed to arrange a rental vehicle, but the ** representative referred me back to the dealer, creating confusion. I later arranged a rental through Enterprise, but was told this needed to be done through ** to be covered under the warranty. This lack of clarity was frustrating. The representative stated no rental or loaner was available, which I know was untrue, as I had confirmed availability through Enterprise.3.Inadequate Compensation:** offered only to consider reimbursing $44/day for a rental. Given the nature of the vehiclea $76,000, 1-ton diesel truckthis amount is insufficient, as it only covers a small economy vehicle, which is not comparable to my needs.The lack of communication, false information about rental availability, and inadequate compensation have left me questioning **s customer service. I am concerned about future interactions with warranty services and the overall reliability of my vehicle.I would appreciate reassurance that, in a similar situation in the future, more favorable terms for a loaner vehicle will be offered. Additionally, I would appreciate clearer communication and accountability from ** representatives in the future. I have been a loyal ** customer, but this experience has made me reconsider my relationship with the brand.

Vehicle: 2021 ***** Silverado 1500 Current condition: slightly over 3 years since purchase and at ~36k Miles.Issue: Transmission jitters and lurches when accelerating.Warranty coverage by GM: 5Y 60k mile warranty I brought my truck into the dealership to have the transmission issue looked at. The dealership agrees that there is an issue and agrees that the transmission is still covered under the warranty but has stated that I need to pay $325 for a transmission flush and drive it for 500 miles before the dealership will consider it a transmission issue instead of a warranty issue.Over the course of the conversations I have been informed that there is something different in transmission fluid formulation between the current fluid and the new fluid that they are putting into the vehicle in the flush.The dealership also stated that they have not seen any trucks with this low of miles with this issue.I have also been told(and confirmed online) that under extreme weather and usage conditions the transmission fluid on my truck might need to be changed ever 45K miles(As opposed to closer to 100k miles under normal condition). I have only pulled a trailer once.... so I don't think extreme conditions apply.And this brings me to my main complaint:Why am I being expected to pay for a transmission flush to fix an issue that is under warranty especially because there is NO precedence for a transmission flush on such a vehicle under 45k miles, unless this is a known issue and the new transmission fluid is better. If that is the case, GM should be paying for this.I have spoken in depth with the service guy at the dealership, his manager, and the regional manager for GM warranty. Their feedback is all the same: Transmission fluid is a maintenance item and therefore not covered. Given the details above and that I am clearly below the milage suggested for a flush, I think this reason is garbage and is proof that GM is not standing behind their product.

Generals Motors might be the most inconsiderate company Ive had to deal with in a long time.I financed a brand new 2024 Cadillac XT5 and within the first 3 months of owning the vehicle, the transmission blows.I have made it clear a rebuilt transmission was out of the question, and other options must be made available to me.Between GM and the dealership I purchased the vehicle from, ************* in ************, they have been giving me the run around for over a month. I have been without my new vehicle due to purchasing a lemon, and GM refuses to do anything to rectify the problem or satisfy their customer.This happens to be my ************************** vehicle, and it will be my absolute LAST. I am very disappointed with the way I have been treated and people should know about this unfortunate situation. PLEASE DO NOT BUY A GM FOR TGE SIMPLE FACT THAT THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!

Bought a new 2024 Chevrolet Trax 1LT. It was the best price point for the size car I was looking for. ***** are many aspects I like about the car including the safety features, the feel, controls, handling, turn radius, aesthetically pleasing exterior and very spacious interior. ***** are some aspects I dislike purely out of personal preference such as all digital display or no turn key (I later learned the ** has this older tech). ***** are minor annoyances like the lack of an extendable telescoping sun visor or how on a hot day the center console plastic creaks when the ** is turned on or how something began rattling noisily in the back only after ****************************************************** the radar that mistakes traffic cones for pedestrians and slams on the brakes. The lack of lumbar support in the seats. I noticed I was having back pain and tried being mindful about my posture. After a week my [late 30s yr old] back was in so much pain that my partner purchased a back pillow to help. I am no longer in pain but it is a long way from being comfortable. ***** are some issues that I see as shortcomings in the design and despite being a life long GM customer along with multiple generations of my family I think this will be my last GM product. The acceleration and deceleration is not smooth and noticeably jerks the car around the 42-45mph range when shifting gears. I took the car into the dealership a month after the sale and complained and the tech said all was working fine. Gone are the days of gradually coasting or smoothly accelerating likely because of such an underpowered engine to achieve the gas mileage desired. The cruise control logic is atrocious at just about any speed I have tried (30-75mph) where there is virtually no hysteresis and a constant acceleration and braking is felt to precisely maintain a set speed and is made worse when on inclines. Even idling the car noticeably shakes as the compressor kicks in.I miss my old ********

I own a 2011 GMC Sierra **** HD CR with about 139,00 miles on it. This was my deceased husbands truck. The truck broke down on way back from vacation and had to have it towed which cost $2400. My mechanic told me that GMC put a cheap fuel pump in these trucks to save money and he sees this happen frequently. The pumps break down and sends tiny pieces of metal throughout the system causing several parts needing to be replaced. Repair is $8,000 to replace with the same cheap pump (which will eventually have the same problem) or $10,000 to replace with a better pump. This is a lot of money to have something fixed that GMC knows is a problem. They should be held responsible for replacing these fuel pumps. I do not live in a state where the lawsuit is being done. I feel the lawsuit should be done in all states! I do not have $10,000 laying around to fix something because GMC wants to save money. Shame on you, GMC. God sees everything. Ecclesiastes 5:10 and Proverbs 15 verse 27

My 2021 Silverado 3.0 diesel has a bad NOX Sensor on a 2 to 3 month back order. I can't drive it so it is sitting in my garage waiting. This is SO frustrating! It is summer and I have reservations for camping trips. I have to say this is terrible customer service and design on the part of General Motors. AND, they won't give me a loaner pick-up to tow with for this is against their policy. Get your act together GM!