Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on StockX So far they have refused to pay me but demanded a Debit card only to take $15 from me and still not pay me out what I was owed due to the item sold they for awhile now have had two active payment methods, nowhere did it say there would be an extra $15 fee to unlock the money after selling an item, I would not have used StockX if I had known this

  

  Business Response

  Date: 05/21/2025

  Hi *****, 

  We're sorry to hear you are having issues receiving your payout for order #******** MSCHF **** ******************** 2024 Figure. We understand how frustrating this must be as your item was verified and you are eagerly awaiting your payment. After checking our payment system, we can see that your payout of $114.80 USD was successfully issued on May 7th to your registered bank account. Please note that it may take 3-5 business days to reflect in your account depending on your financial institution. If you are still unable to locate your payout after 5 business days, please do not hesitate to reach out to us and we will investigate for you. 

  Please note that the $15 charge is a standard authorization charge. StockX uses authorization charges to periodically confirm your payment method. A charge of $1 or $15 USD or equivalent in your preferred currency may appear on your bank statement or ****** account and will be refunded by your payment method provider within 5 business days. This check will occur with each new payment method you provide. If you are a Buyer and the payment method cannot be authorized, youre welcome to add a new payment method to your account at any time. Once your payment method has been successfully verified, StockX releases the hold. Please contact your bank or ****** for more information about their authorization time frames and policies. This information can be found in our FAQ: Why is there an extra charge on my payment method? (**********************************************************************************************). 

  We require a payment method on file in the event that your item does not pass verification in which case we will charge a penalty fee of $15 USD or local currency equivalent. FAQ: What happens when a Seller breaks the rules? (****************************************************************************************). 

  Please note that this is a requirement for all buyers and sellers, and this information is publicly available on our FAQ. Rest assured that the temporary hold is temporary and will be voided. For a better customer experience, we see that one of our customer service agents has provided you with a $50 discount code via email. Please note that this code will expire in 90 days, so we encourage you to use it on your next purchase within the given timeframe. 

  If you have any other questions, please reach out to us via our contact form here: *******************************************. Thank you. 

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This message is in regard to your complaint submitted on 2/26/2025 against StockX. Your complaint was assigned ID *********** of the date of this letter, BBB has not received your response in reference to the businesses message we received and sent to you ten (10) days ago for this complaint, therefore, this complaint has been automatically closed and may be published to the businesses BBB Business Profile as: Answered - BBB has not heard back from the consumer as to their satisfaction with the business's response. Reopening case . lack of response due to waiting on outcome from StockX . in which I was to get a refund processed on 3/23/25. Just received an email stating yet another mistake on StockXs part now denying refund after email confirmation was sent.

  

  Business Response

  Date: 04/15/2025

  Hey ******, 

  Thanks for reaching out regarding your sale of the Supreme The North Face Arc Logo Mountain Parka Yellow (SIZE: L) for Order 72684203, we're sorry to hear about this situation. 

  After reviewing your case we can confirm that your item did not pass our verification process. It was denied and shipped back to you on 2/26. Once you spoke with our customer service team regarding concerns with our decision, we agreed to bring the item back to our facility for a second review to see if the sale could be honored. The item arrived back to our facility on 3/9 and on 3/10 we reached the same conclusion and were unable to pass the item through our verification process. The item was shipped back to you on 3/18. While we understand you sent this item in with the best intentions, we identified inconsistencies that prevented us from approving it. We sent an email to your email address on file with additional details and photos as to why we reached this decision. 

  If you have any other questions or concerns regarding this situation, please feel free to reach out to our **************** team and they will be happy to assist. 

  Thanks! 

  Customer Answer

  Date: 04/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** *********

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes for my grandson from a good company who verified the authenticity..the shoes were to small and only one shoe was tried onI immediately ordered a new pair in a bigger size and returned shoes in ******************************************************************************************************************* perfect conditionit was almost a 500 dollar purchase and I followed every rule and the shoes were never wore .

  

  Business Response

  Date: 04/15/2025

  Hey ***, 

  Thanks for reaching out regarding your recent purchase of the Nike **** 6 Protro Reverse Grinch (SIZE: 7.5) for Order 72757220, we're very sorry to hear about this situation. 

  After reviewing your case we were able to find that the return was initially rejected on 3/7, however, a second return was opened on 4/2 as an exception. The item returned back to our facility on 4/8 and a full refund of $438.02 was issued to your original payment method. The funds should have appeared back in your account by now, but if you have any other questions or concerns please feel free to reach out to our **************** team and they will be happy to assist. 

  We appreciate you bringing this situation to our attention and look forward to assisting you in the future. 

  Thanks! 

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought these shoes from them on March 2nd. I had them for about 2 1/2 - 3 weeks and usually you get 30 days to return them. They feel big, they are too wide. I looked on the website to see how to return them. It stated that these shoes don&#**;t have a return policy. I would like to return them and to get a refund.

  

  Business Response

  Date: 04/07/2025

  Hey *****,

  We're sorry to hear that your recent purchase of the Vans Authentic One Piece VLT **** ***** was too big. We do have a new return policy in place ( **************************************************************************************************************** ) for certain items, but unfortunately this item is Final Sale at order creation which was shown to you during the initial purchase attempt. 

  For items not covered by our 14-day return policy, our No Fee Resale option allows you to resell your item without selling fees within 90 days of delivery. For more information, check out our FAQ: What Is No Fee Resale? ( ***************************************************************************************** ). If you want to use No Fee Resale, the item must be in the same condition as they were delivered (i.e. unused, with StockX tag or StockX sticker attached).

  If you have any further questions, please reach out to our customer service team at ****************************************************.

  Thanks 

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I am dissatisfied with this resolution because the problem is not my fault, the shoe is too big I can stick my hold index finger down the heel of the shoe. They are not fulfilling physically what I ordered.
  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 04/22/2025

  Hey *****,
  
  Unfortunately this item you purchased is Final Sale at order creation which was shown to you during the initial purchase attempt. For items not covered by our 14-day return policy, our No Fee Resale option allows you to resell your item without selling fees within 90 days of delivery. For more information, check out our FAQ: What Is No Fee Resale? ( ***************************************************************************************** ). If you want to use No Fee Resale, the item must be in the same condition as they were delivered (i.e. unused, with StockX tag or StockX sticker attached).
  
  If you have any further questions, please reach out to our customer service team at ****************************************************.
  
  Thanks 

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appears below

  I would prefer an exchange or the right size shoe or my complete refund because I would not have bought these shoes under these conditions it seems as though I am buying some sort of reject,I can put my whole index finger down in the heel of this shoe and they are sliding off my feet.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of sneakers from stockx just before the release date. Because the sneakers just released stockx usually gives the seller extra time. The price on the secondary market went up after the release, so the seller decided not to ship. Stockx cancelled my order after 6 business days without any compensation.

  

  Business Response

  Date: 04/07/2025

  Hey Matthijs, 

  We're sorry to hear that your purchase of the Air ****** 4 Retro OG SP ***** ********* Brick by Brick wasn't completed as the seller failed to ship the item out. We always attempt to match you up with a new seller at no additional cost but unfortunately we were unable too this time. We understand how frustrating that can be for a buyer so we apologize for the inconvenience.

  We see that our CS team has already provided you with a discount code for the inconvenience so we hope you can put that to use soon. As per our policy, the seller was charged our standard penalty of 15% of the total sale amount for this delay. If you need any further assistance, please follow up with our CS team at ****************************************************.

  Thanks

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Matthijs ********

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order with StockX for a pair of Yeezy sneakers. I have purchased multiple times from StockX without any issues but this last order is different. I received in the box a completely different shoe being a pair of Jordans. I have contacted customer service immediately and provided photos of the box and evidence. I was told that there was a mixup. And that I would be credited. I have all of the dialogue saved. I have received an email stating. Good morning **** ,Thank you for contacting StockX customer service! My name is ******* and I will be more than happy to be able to best assist you regarding order number ******** for ****** Yeezy Boost 350 V2 Black Red(SIZE: 6.5)Us M Men's Size.I am sorry that you received a wrong item.Firstly, we apologize for the inconvenience this has caused and we appreciate your patience and understanding.I received a response from my specialized team and we were not able to proceed with a claim as we delivered the correct item.I really wish I can help you if I could, however, our policies are made to maintain the security on our marketplace and we as agents rely on them, we have to follow the policy. I apologize for any inconvenience and displeasure this may have caused ******** regards,******* StockX **************** I was an absolute shock seeing this email so I continue to contact StockX via chat in which I was told I I would not be helped. I called via telephone and spoke to a representative that said that StockX did investigation and seen on cameras the right shoes being placed for shipping. This is a major concern because I did receive the wrong shoes and the customer service experience is absolutely terrible considering I am being absolutely scammed by StockX. I wished for this to be escalated to a supervisor, which I was told there was none available and that they will contact me. I asked for them to re-view the video footage because it cannot be true which they declined to.

  

  Business Response

  Date: 04/27/2025

  Hey ****,

  We're sorry to hear that we still haven't resolved your issue. We understand how frustrating this can be for a buyer and we apologize for the inconvenience here. After looking into this further for you, we've gone ahead and processed your full refund today of $325.45. Please allow 2-3 business days to see these funds reflected back in your original payment method.

  We've also generated a $15 discount code for you which will expire in 90 days - STOCKX-K2RTGBCJ. If you need any further assistance, please reach out to our support team at ****************************************************.

  Thanks

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended over a week ago and I was contacted by an employee named ******, and was told that my account will be reinstated once I change the information thats on my account to my parents name since I was too young to sell. On March 13th, I was told that my hyperwallet would be deleted so that I can change the information to my parents so that my account will be reinstated but It has been around 5 days and my hyperwallet hasn't been deleted. Is there any way that you can help reinstate my account since I have already changed all the information on my account to my parents name?

  

  Business Response

  Date: 03/23/2025

  Hey *****, 

  Thanks for reaching out regarding the issue with your Hyperwallet account, we're sorry to hear about this situation. 

  After reviewing your case and conversation with our **************** team, we were able to find that a follow up to your inquiry was provided on 3/21 requesting that the information in your Hyperwallet account be updated to a parent's information. We were able to find that you have updated this information as of today (3/23), so we will have someone follow up within 24 hours with any updates and next steps. We appreciate your patience and cooperation throughout this process and look forward to getting this resolved for you soon. 

  Please let us know if you have any other questions or concerns in the meantime. 

  Thanks! 

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item on March 8, 2025. Order number: ********. Original seller input invalid tracking number to give appearance that item was shipped to StockX. Seller failed to ship item and original time of arrival has lapsed. StockX continues to force me as a customer to wait. Instead of issuing me a full refund for the unfulfilled order, they forced me to match with yet another seller that may or may not ship, causing a continued wait time. I simply want this order canceled and full refund issued back to my original form of payment for failure to fulfill order within the order timeframe stated to me as a customer!

  

  Business Response

  Date: 03/19/2025

  Hey *****, 

  Thanks for reaching out regarding your recent purchase of the Stussy ************ Pigment Dyed Tee Black (SIZE: M) on Order 73186094, we're very sorry to hear about this situation and understanding it can be frustrating. 

  As a one time exception, we've gone ahead and cancelled this order for you and issued a full refund to your original payment method. Please allow 3-5 business days for the funds to appear back on your card. We appreciate your patience and understanding throughout this process and look forward to assisting you in the future. If you have any other questions or concerns, feel free to reach out to our **************** team and they will be happy to assist. 

  Thanks! 

  Customer Answer

  Date: 03/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** *******

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a pair of sneakers from stockx on the 21st of feb. 5 days pass by and nothing have to been ship according to the tracker. Reach out to the rep. *** said no need to worry they have 5 days to ship. 2 days later i get an email saying order canceled. Reach out back to the rep. ** order was canceled cause they could not link me with another buyer. So they offered me a $30 off. The shoes are $50+ more than what i purchased for why should i have to eat the higher price cause they offering products that available. i want the shoes and the price i originally paid for. Stockx needs to make this right. This has happen before when it comes to new product

  

  Business Response

  Date: 03/19/2025

  Hi *****, 

  We're sorry to hear that your recent purchase #******** **** Air Foamposite One Galaxy (2025) (SIZE: 10.5) was cancelled after waiting for 5 days. We understand how disappointing this must have been for you. Usually sellers have 2 business days to ship, but StockX may provide additional business days to ship various new release items at our sole discretion (FAQ: *****************************************************************************************************************). 

  If the transaction is canceled, it is likely due to such circumstances as the seller not shipping the item this time, a carrier issue, or the condition of the shipped item being defective, in which we will first attempt to link you to a new seller. If this option is unavailable, the buyer will be refunded the full amount of the order. If the seller fails to complete the transaction, we may charge a penalty fee, suspend account usage, or both, to prevent a recurrence. We understand that the current price may have increased since the time of purchase, but if the price is far from your desired price, we ask that you bid again at your desired price and wait for a new transaction. We hope you understand and apologize for the inconvenience. 

  Since this was your first purchase with us and we wished to provide you with a better customer experience, a $30 discount code was provided to you via email which we are happy to see that you have already used on your new order #******** **** Air Foamposite One Galaxy (2025) (SIZE: 10). With the additional $30 discount code we see that you were also able to purchase at a lower price than your first purchase. Your new order is currently en route to our verification center and has an estimated delivery date between 03/22/2025 - 03/31/2025. You will receive notification updates by email and can also see the progress in the Buyer section of your account. 

  Again, we apologize for the inconvenience. We hope we were able to provide clarification on order cancellations and that you receive your new Foamposites soon. If you have any other questions, please reach out to us via our contact form here: *******************************************. Thank you. 

  Customer Answer

  Date: 03/19/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  My original order was for 10.5 not a 10. As you can see i tried multiple times to bid for 10.5 no response for that. So I switch to a 10 so that's why I was able to get it for cheaper.  And this is not my 1st time purchases from this site. I have other accounts i used. Bottom line is that you guys need to have a better process as I said before this have happen to me twice already and I personally know people that happen to them also. You guys let anyone post items (they currently don't have in there position) to the site to sell. You can charged them a fee or whatever you do but what's stopping them from opening another account(NOTHING). All your customers want to honor the original price the seller and customers agree to. The seller backs out because he/she want to get more money or they never had it the item in there position the 1st place stock x job needs to match them with any seller for that exact same price. You giving us our money back(You HAVE TOO) is not a help. We just want the items. 

  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/21/2025

  Hey *****,

  We appreciate your feedback regarding your situation. We take this matter very seriously and we do have specialized teams that focus on monitoring sellers who break the rules. We are constantly paying attention to these sellers and keeping checks and balances. If we do notice sellers that aren't holding up to the integrity of our site, they do get penalized and suspended.

  If you have any further concerns, please reach out to our support team at **********************************************************;

  Thanks

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/27/2025 I sold a pair of authentic Off-White shorts through StockX. The item failed verification due to a minor dirt issue, which I stated was caused by StockXs own processing center. Per their policy, the item was supposed to be returned to me, allowing me to resell it elsewhere. However, StockX lost my item while it was in their possession.Rather than reimbursing me for the full value of the lost item, StockX is only offering 15% of the sale price, citing their standard verification failure policy. However, this does not apply to my situation because:The item was authentic and was only flagged for dirt, which was not a defect but a fixable issue.StockX lost my item, preventing me from reselling it for its full market value.Customer support is refusing to escalate my case and is responding with automated ChatGPT-generated messages, instead of properly addressing the issue.This is unacceptable. I have been given generic, AI-generated responses instead of real customer service assistance, despite repeatedly requesting escalation to a supervisor.

  

  Business Response

  Date: 03/18/2025

  Hi *****, 

  We're sorry to hear that you are dissatisfied with the failed results of your sale #******** OFF-WHITE x **** Shorts White Grid (SIZE: XXL) as we understand you had the best intentions when making this sale. We also apologize for the added stress due to the package being delivered by the carrier but not received. We understand how upsetting this must have been as you were expecting to receive the item. It is never our intention to upset you or make your experience with us difficult.

  We stand behind our verification process and team who we contacted for further investigation. Please note that our verification department is staffed by verification experts with a wide knowledge of expertise in each of the products we handle, who carefully verify each item. We strive to maintain our expertise through regular training and exposure to the latest information in the industry. Unfortunately, it was confirmed that a visible ***** **** was found on the item. We will always do our best to see if the stain is removable as we also wish for our sellers to have successful sales. However, this was not the case and therefore it was returned to you this time. We highly recommend following our shipping instructions to make sure the item is properly packaged to avoid damage in transit. FAQ: ******************************************************************

  Although we understand that you did not receive your item, please note that StockX cannot guarantee that your original receipt will return to you as the result of an item failing verification.

  StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) at your cost. FAQ: ****************************************************************************************

  For this reason, only a 50% partial payout of ***** USD was granted. 

  With that being said, because we see that you have been selling since 2023 with a growing seller history, and we value you as a StockX customer, we have decided to issue you with the remaining payout of ***** USD for a total of 76.08 USD to provide you with a full payout this time as a 1-time exception. Please note that we may not be able to make the same exception a second time, so we kindly ask that you please make sure your items, especially white or lighter-colored items are packaged carefully to avoid damage such as stains. 

  We hope we were able to provide you with a better solution. If you have any other questions, please reach out to us via our contact form here: *******************************************. Thank you.