Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice from my bank account for a 2 products I never ordered. I was charged twice for almost $800 for 2 pairs of sneakers which i never ordered. Somehow it seemed they canceled and returned one payment on their own, but still charged me for something coming from *****. Red flag all around for one I did not order anything from them. Secondly it is for a pair of sneakers coming from *****.

  

  Business Response

  Date: 07/14/2022

  Hello there,
  
  Our support team would be happy to locate and refund this charge for you. In order to do this, we will need a screenshot of the charge you received on your bank account so we can then locate it in our system. To submit this screenshot, please create a case with our support team via stockx.com/contact. Someone will then follow up to assist with getting your refund processed.
  
  Thanks

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was not what Stock X claims. They claim they " Authenticate" shoes before being sold. Not true. Spent ****** on a pair of basketball sneakers for my son and the details on the side of the shoe broke and fell off after not even an entire day of use. I contacted Stock X. I was told it was " Authenticated" and that there was nothing I could do about it. There is a video I was told about on Tik Tok of a seller modifying a shoe and selling it on Stock X. No protection for the customers. Stock X appears more interested in working with scumbags to rip people off.

  

  Business Response

  Date: 06/28/2022

  Hey there,
  
  We apologize for the inconvenience with your order and the concern that it mightve caused. We guarantee that we authenticate every order before we allow it to pass through to our buyers. If you have any issues with an order that is received, we ask that you reach out to us within 3 business days of the delivery date with a photo of the flaw, a photo showing the StockX tag still attached to the order, and a photo of the ** code on the StockX tag so that we can further assist.
  
  If you have any other questions, please feel free to reach out to us at stockx.com/contact.
  
  Thank you,
  StockX

• Initial Complaint

  Date:06/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipped off a package on 5/25. The receiver got the package on 5/27. They claim there was nothing in the box. They said the box was not damaged. I have no proof of how they received my item. I asked for pictures they didnt send me anything. They stopped responding to my email. I tried contacting them through live chat because they dont have a number. They said they investigated it and since the shipping weight was off they are not liable for it. When the package was sent off a *** employee package it for me. I bought the box and bubble wrap that was used to ship my shoe off. Im out money because somewhere from the *** store I shipped it from to stockx my shoe was stolen. Also stockx restricts the shipper from filing a claim with *** so Im unable to get the money for the shoe that was lost in shipping

  

  Business Response

  Date: 06/28/2022

  Hey there,
  
  We apologize for the inconvenience with your order and the concern that it mightve caused. After reviewing the tracking history for the order, we see that the order was dropped off but the weight for the shipment does not match that of a usual shipment for this type of order. Furthermore, since the package was received empty, we do not have photos to provide of the package or the contents. Because of this, we are unable to file a claim for the order.
  
  If you have any other questions, please feel free to reach out to us at stockx.com/contact.
  
  Thank you,
  StockX

  Customer Answer

  Date: 07/08/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  
  

  I do not accept what the business sent me in response to my complaint. I shipped the shoe off and from the *** to their dock someone stole my shoes. When at the *** store I saw the employee package my shoe. I wouldnt ship a empty box off to them and expect money for it. I paid for the box and bubble wrap to ship it off. They claimed to do a investigation but could not share the details of it. They have no pictures of the box that the received. Im asking questions and the told me the cant give me any. I talk to different stockx employees only to be told nothing. Something is going on where they wont tell me about the investigation 

   

   

  Regards,

  
  *************************

• Initial Complaint

  Date:06/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StockX charges me for shoes without telling me my bid was accepted, and wont allow me to cancel my order - despite the fact it hasnt even shipped yet. The website says you are only charged if the ask meets your bid, which mine NEVER did. I want my $125 back.

  

  Business Response

  Date: 07/05/2022

  Hey there,
  
  Thanks for reaching out to StockX.
  
  We apologize for the inconvenience youre facing with your order. We have reviewed the order and can confirm that the bid was accepted and the order was completed, so we cannot refund the order at this time. If you have any questions in the meantime, please reach out to us at stockx.com/contact so that we can further assist.
  
  Thanks,
  StockX

• Initial Complaint

  Date:06/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a pair of shoes for verification for a sale that was completed. 3 days later I received a "cancelation" notice. I contacted customer support to see what was the reason as the shoes were bought directly from ***** I was informed "they were missing the box!" I asked how this was possible and asked for a picture. I was shown a pair of shoes in a plastic bag! Not only am I being charged $15 for a cancelation but also receiving my shoes back without a box. This is beyond fathomable and I am unable to speak with anyone that can answer how shoes that obviously are sent in 2 boxes ( original shoe box and shipping box) arrive for authentication without a box? Now the shoes are being returned to me in unsellable condition without original shoe box. How can sellers insure this does not happen in the future? Are we at the mercy of whomever our merchandise arrives to? This is not right and someone should be held responsible for this.

  

  Business Response

  Date: 06/24/2022

  Hey **** thank you for reaching out. We apologize for the inconvenience regarding this matter. Looking closer into this we do see that our team did payout your order ending in 36921230. We have also decided to make a one time exception and process a refund of the $15 you were charged. Please allow 2-7 business days to see this reflect your account. If you have any additional questions please reach out to support and we will be glad to further assist. 

  Customer Answer

  Date: 06/28/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
   Thank you for your response but the proper order number is 38075762-37975521. The response I received is in relation to the incorrect order number of 37021471-36921230
  
  Regards,
  
  *****************

  

  Business Response

  Date: 08/09/2022

  Hello,
  
  We have taken a look into this concern and would like to first offer an apology for the order cancellation. It is never ideal on our end to have to cancel an order. After review we are seeing that the shoes arrived inside of a shipping package, but once unboxed it was only the shoes and a packing slip inside.

  Our authentication team could not process the order further and ship the shoes to the buyer, so the order had to be cancelled and we returned the shoes back to *** in the condition in which we received them. We cannot verify this is how the shoes were shipped originally by ***, but it is very uncommon to see a shoe box go missing while in transit, but not the shoes.

  We again apologize that this order could not be completed. If there is anything else that we could answer for you, feel free to contact our support team.

  Thanks,

  StockX

  
  

• Initial Complaint

  Date:06/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase, did not receive package and cant get a hold of anyone at stockx to rectify the problem! I am out 200 dollars!

  

  Business Response

  Date: 06/23/2022

  Hey ********,

  We're sorry to hear about this! Please reach out to our support team at stockx.com/contact with your order number so we can make sure to get this resolved for you.

  Thanks,

  StockX

• Initial Complaint

  Date:06/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received multiple charges on my credit card from November 23rd to December 5th 2021. I did not purchase anything from this company, nor did I ever authorize any purchases. I have called to dispute these charges but can not reach anyone at this company. I am being charged for over $2000.00 and have disputed them with my credit card to no avail. They keep telling my credit card company the charges are valid, which they are not, I am the sole owner of this card and did not make these purchases.

  

  Business Response

  Date: 06/23/2022

  Hey **********,

  We apologize for any confusion with these charges! Please reach out to our support team at stockx.com/contact with screenshots of these specific charges so our team can get this resolved for you.

  Thanks,

  StockX

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a pair of shoes to a platform StockX for selling. I found the issue after no progress for a few days I reach out to customer service. They told me the shoes were sent back because of damage box. BUT !Stockx didnot sent me any notification of the tracking number for this return. And the item was gone during shipping, I did not receive it. And StockX said I should reach out to them after 3 days of delivery. What a ridiculous answer! You did not tell me the tracking number, how could I suppose to know when it should arrive. The order number is ******** I need them to reimburse for my lost.

  

  Business Response

  Date: 06/20/2022

  Hello there,
  
  Thanks for reaching out in regards to your recent sale. While we understand your concern, as stated by our team the allowed 3 business days have passed. As a result we are unable to assist with the concern any further.

  Thank you

  Customer Answer

  Date: 06/24/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  StockX said I should let them know within 3 days of arrival.  But StockX did not send any notification regarding the return. Though I was traveling and got COVID around that time, I checked emails every day but I did not receive any information regarding the tracking number of the return.    StockX, please provide any proof that you did notify me  regarding the return and the shipment tracking number.

   

   

  
  Regards,
  
  Dasi Su

• Initial Complaint

  Date:06/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes for my daughter, I contacted stock x in regards of me not receiving my package order #********..No one has responded to my concerns nor replaced items not received

  

  Business Response

  Date: 06/30/2022

  Hey there,
  
  Were sorry to hear that you havent received the order and the concern that it mightve caused. We reviewed the order and can confirm that ***** shows that the order was delivered. However, we reviewed your interaction with our customer service team and have concluded that the issue is eligible to be claimed, so we have issued a full refund to your original payment method. If you have any other questions in the future, we ask that you reach out to us at stockx.com/contact so that we can help.
  
  Thank you,
  StockX

• Initial Complaint

  Date:06/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing because I didnt receive my refund from the company. I cant call them. I never got shoes, as a matter of fact my order was canceled on them because two separate orders fell through. It was over $200 this was my first experience and a horrible one at that. I deleted the app due to how disappointed I was but dont see a refund in my account.

  

  Business Response

  Date: 06/17/2022

  Hey Katie,

  Thanks for reaching out to StockX regarding order 36614660.

  
  We have looked into this further and can confirm your full refund was issued on May 7th.  If you have any additional questions, please reach out to our team at stockx.com/contact.

  Thanks,

  StockX