Reviews

Review Details

• Review fromJordan B

  Date: 12/12/2024

  1 star

  Jordan B

  Date: 12/12/2024

  Hard to believe how bad this company is. Their estimated ship dates on the website are completely untrue and should be ignored. Communication is slow, if they get back to you at all. How have they not been sued?

  Floyd Inc.

  Date: 01/15/2025

  Hi ****** - Thanks for taking the time to leave a review. We're sorry that it sounds like you didn't have a good experience. We are always doing our best to respond promptly to customers and ensure our orders are meeting your timeline expectations. Our records indicate that your order was cancelled successfully and you received a full refund. If you need further support please let us know at *************************************

• Review fromLuc V

  Date: 11/23/2024

  1 star

  Luc V

  Date: 11/23/2024

  I ordered a couch from Floyd 6 months ago. It's been half a year. I have sent multiple emails and they're being ignored. This is getting ridiculous. Are you guys scamming me? Why are you guys not responding to me?IT'S BEEN 6 MONTHS NOW. We have had an empty living room since we moved in. The original shipping estimate was 8-10 weeks...Order #R194428 5/23/2024 6. Months.

  Floyd Inc.

  Date: 12/04/2024

  Hi **** We're sorry to hear the the timeline for your Sectional has not lived up to expectations. It looks like our team has been in touch with you and provided you with an estimated ship date. If you no longer wish to receive your Sectional, you can request an in-transit return once it ships here: ***************************************************. We do hope you'll choose to keep your Sectional and find it worth the wait. If you have any questions, please reach out to our team at ************************************* We're always happy to help.

• Review fromWill L

  Date: 10/27/2024

  1 star

  Will L

  Date: 10/27/2024

  Did not receive my order, customer service was entirely handled through AI responses. This is a scam company stealing your money with a fancy-looking website to make them seem legit

  Floyd Inc.

  Date: 10/29/2024

  Hi ************ you for leaving a review. Your experience doesn't sound like Floyd at all, and we want to make sure your issue is properly addressed. While we do use AI for some self-help topics, we do have a team of real people that review every email and and respond if our self-help tools are not appropriate. We don't have an account under the email address you used for your review. Please send us an email at ************************************ and we will help look into your issue right away!

• Review fromAkayla l

  Date: 10/25/2024

  1 star

  Akayla l

  Date: 10/25/2024

  This company is awful! There is absolutely no customer service, it takes at least 48 hours for a reply from their chat bot. They take your money in minutes and you receive no status update, estimated delivery, literally zero information on your order. I placed my order more than six weeks ago and still havent received anything. Despite my order not having been shipped, Im unable to cancel? Really wish I came to the BBB before giving them my money. Honestly someone needs to shutdown this poorly run tech company pretending to be a furniture shop. I dont even want this couch anymore. Dont be fooled by the positive reviews, they delete all the others.

  Floyd Inc.

  Date: 10/28/2024

  Hi Akayla - We're very sorry to hear that you have not been happy with your experience. It looks like your order has shipped and you have been provided with tracking. It looks like our team was able to respond to you in 1 business day, and we do note our response times on our website here: ******************************************************************************************************************************. We appreciate your feedback and are always trying to improve our response times. Since your Sectional is made-to-order, cancelling is not possible once the item has shipped as we note on our website here: ********************************************************************************************** . However, you are always able to complete an in-transit return if you do not want to receive the Sectional. You can start an in-transit return here: *************************************************** Please note that returns are subject to our return policy, which we've included here: *************************************************************************** Thanks again for taking the time to provide us with feedback on your order, Akayla. We hope you will decide to keep your Sectional, but if you need any help with your return, please continue communicating with our support team via your most recent ticket and we will be happy to help.

• Review fromAsia B

  Date: 10/14/2024

  1 star

  Asia B

  Date: 10/14/2024

  I placed an order for a sectional couch 6 weeks ago, my order status is still listed as unfulfilled. I have messaged floyd on Instagram & emailed them. They told me someone with their CX crew would be reaching out to me today and I have yet to hear anything from anyone.They appear to delete bad reviews and comments on their ************ is disappointing the lack of professionalism and customer service coming from their end with the price at which they sell their furniture.I am hopeful they will update me and provide a clearer idea of when my couch will be delivered.

  Floyd Inc.

  Date: 10/17/2024

  Hi Asia - Thanks for leaving us a review. We are sorry to hear that our customer support team's response times have not met your expectations. We promise to get back to customers within 1-3 business days. Reviewing your account, it appears that our team has responded in 48 hours or less each time. We post our response time goals online for all customers: https://floydhome.com/pages/help-center?hcUrl=%2Fen-US%2Fhow-fast-can-i-expect-a-response-from-support-476725. It appears that our team has provided you with a timeline in their last email. If you still require support, please continue the conversation with your support agent at [email protected] and we will be happy to help!

• Review fromJulius O

  Date: 09/28/2024

  1 star

  Julius O

  Date: 09/28/2024

  I placed my order 6.5 weeks ago (Aug. 14 - Order R197554). The initial shipping estimate was 2-4 weeks, but I have yet to receive my order, and communication has been incredibly difficult and full of empty promises. On Sep. *********************************************************** 1 week. That was a lie... 1 week passes and on Sep. 20 they delayed it again and say a shipping date would be provided after within another week. On Sep. 24, they tell me my "order has been completed and was shipped out on 9/23" but that was a lie because on Sep. 27, they tell me my order has yet again been delayed.... this time to the week of Oct. 18. They keep delaying my order and I am trying to cancel it. Based on other reviews, it looks like they may give me a hard time canceling. Floyd Team, please cancel my order and do better. Worst online shopping experience I've ever had, especially when other direct to consumer brands have never let me down like this before.

  Floyd Inc.

  Date: 10/15/2024

  Hi Julius - Thank you for leaving us feedback. We are sorry to hear that you had a negative experience. We do our utmost to make sure that customer receive a perfect product as quickly as possible and to be transparent and proactive in the event of unlikely delays. We can confirm that your order was successfully canceled per your request. If you have any other questions, please feel free to reach out to us at [email protected] and we will be happy to help.

• Review fromEsha B

  Date: 09/06/2024

  1 star

  Esha B

  Date: 09/06/2024

  I placed my order over two months ago. The initial shipping estimate was 2-3 days, but I have yet to receive my order, and communication has been incredibly difficult. Whenever I do manage to get a response, Im told the shipping date has been delayed again. Now, Im not receiving any replies to my emails, chats, or phone calls. To make matters worse, their products arent even cheap and always arrive with something damaged. I will be initiating a chargeback on my card.

  Floyd Inc.

  Date: 09/17/2024

  Thank you for leaving a review and we are very sorry to hear that your experience didn't match expectations. We can see that your item has been delivered and we hope you are enjoying it! We do promise to get back to customers within 1-3 business days and it looks like we were able to manage that in all touch points here. I am sorry that it looks like your item was backordered and that our team did communicate this to you in July. If the timeline due to an unexpected backorder doesn't workout for you, we are always happy to work with you to cancel the order if that works better for you. In the meantime, we see that this item has been delivered and we hope you are enjoying and that we can help you add to your home collection again in the future.

• Review fromMarisa M

  Date: 09/04/2024

  1 star

  Marisa M

  Date: 09/04/2024

  I originally purchased a king size bed frame from Floyd. The photos were AMAZING. The system made sense. It was lovely. Over the next year, the wood began peeling and chipping. I reached out and was met with a very helpful customer service *** that sent out (1) new board frame. After that, I noticed all of the wood was peeling on each frame- I was then offered $300 to Floyd as a consolation. I then was in need of a new couch. Again, the photos and marketing got me goooood. I purchased the form sectional the first week of January and received it in late March 2024. The delivery team that arrived tried swindling me out of money saying that they could set it up for an additional cash fee. I declined. Once I received the couch, I noticed there are many lumps, misalignments of the seams, different sizing of the pieces, and overall fabric stretching and it is only September. I feel cheated out of my new couch. I feel like this couch will maybe make it a year and almost $4k later, I am left with a lemon. It is not pet and kid friendly what-so-ever- which they clearly state on their website. The boucl fabric is more like a chenille. I could go on. The other issue is that the cost of the extended warranty is half as much as the couch, so they push people out of purchasing the extension after they shell out thousands of dollars. I am so disappointed.

  Floyd Inc.

  Date: 09/05/2024

  Hi ******* - Thanks for leaving a review. We are very sorry to hear that you were disappointed in your Floyd Sectional in the Boucle Fabric. The Sectional is under warranty, so if you feel that there are manufacturing defects at play, we will be happy to take a look. We just ask that you send us detailed photos of the issue and we can see what we can do. Please note that our warranty does not cover issues due to pets or children, which would be considered wear and tear. We do do our best to design fabrics to stand up to normal use, but we do caution on our website that "While some fabrics are treated to be stain resistant, they are not stain-proof please be sure to follow our care and cleaning instructions (found in the *** linked below) to best tackle any pet mishaps as soon as possible." We never want you to be surprised or disappointed with your fabric, which is why we also offer the option to order free swatches before you purchase. Thanks, *******. We look forward to reviewing your photos and helping navigate your issue.

• Review fromPatrick T

  Date: 08/28/2024

  2 stars

  Patrick T

  Date: 08/28/2024

  #R196861 Bedframe + headboard Placed this order July 28th, 2024. It is now August 28th, 2024 and I have called their customer service number many times today. No one ever answers. Wrote them an email. That will take till next week for them to ***ly because they really slow roll their responses. After seeing many complaints about them here I'm very worried that Floyd may string me along for months to come. Reaching a customer service *** should be simple. They've made it impossible.

  Floyd Inc.

  Date: 09/05/2024

  Hi ******* - Thank you for choosing to share your feedback with us here. We are sorry that your order timeline didn't live up to expectations and that you were unhappy with the response time of our customer support team. We do our best to answer all phone calls during business hours as they come in and will call you back if you leave a message. Our records show that you contacted our team via email on Sunday, September 1, and received a response the same day, and that our team successfully canceled your order per your request. If you require any further assistance, please let us know. We are happy to help however we can.

• Review fromWilliam R

  Date: 08/25/2024

  4 stars

  William R

  Date: 08/25/2024

  I feel very conflicted writing this. Im a designer by trade so it was really important for me to find a sofa that looked good and fit my needs. I looked for a year before finally settling on a sink down sectional from Floyd. I loved the fabric options. I loved the form. Its a great looking piece! I ordered my sofa from Floyd in March of 2024 with a ***** ships by date. That was BEFORE I read reviews about Floyd. Of course I immediately felt something drop in my stomach expecting the worst. However, the week after my ships by window passed I reached out and got a response with an apology and a voucher for store credit. I ended up using this to order pillows which arrived less than a week later. Around the same time my sofa arrived to the delivery team. Floyd has been super helpful getting me in touch with the shipping company who have not been ideal. However whenever Ive had a question for either Ive gotten a. Same day response and additional clarity when theyve been prompted. While the delivery service has been slower than I would have liked, they have been good about providing me updates (again, when asked.)I feel bad because obviously Floyd has a reputation online as being not up to snuff, but Im sorry to say Ive only been throughly impressed with how forthcoming and helpful theyve been during this process. Theyve proven my expectations wrong and Im really happy with their product. Im giving them 4 stars because i do think they have a good product, but one star because I think they need to find a new shipping partner that.

  Floyd Inc.

  Date: 08/28/2024

  Hi *******! Thank you so much for your kind review! We are thrilled that you love the quality of your Sofa, especially as a designer. That means so much to us! And it's really great to hear that our team was so responsive for you. That's what we always aim for. We appreciate your feedback on the lead times and the delivery experience. We are always working hard to improve, and we appreciate you helping us do that. Thank you so much for trusting us to create your Sofa! We hope you'll enjoy it for years to come!