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Business Profile

Insurance Services Office

Blue Cross & Blue Shield of Michigan
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    The complaints shown in this report reflect all complaints processed with the HQ location.

Complaints

This profile includes complaints for Blue Cross & Blue Shield of Michigan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Cross & Blue Shield of Michigan has 36 locations, listed below.

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    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On this day I contacted the insurance company asking why my prescriptions have been denied, and they wanted to send me over to the pharmacy Optum for a explanation, I then said no and asked for a supervisor, they told me they was busy. I then said I would wait, So anyway, I have been getting a Symbicort inhaler for 3 years and they bee covering and I stopped using there pharmacy and they stopped covering it, I called and asked for a prescription reason and they said *** has not study research, so I then asked for another , they said they would send me over to the pharmacy and they could give me I got the names of the 3 medication and I had the doctor write a prescription for Fluticasone and they denied that, it cost me ***** the other 3 was 175 and up. I got a letter from bcbs saying it was not covered and they filled a temp supply, I called and asked why and they ran me around and then said the prescription needs to be for 3 month supply. So I then called ****** and they told me it was not wrote at 3 months and they don't check for best price or didn't offer information about getting it cheaper. I feel ****** was price gouging and insurance should of said it needs to be a 3 month supply instead of a long letter saying nothing

      Business Response

      Date: 03/06/2024

      *************** to your complaint on behalf of ***************************, complaint ID ********. Our records show that *************************** is enrolled for coverage with ********* Network (BCN). Consequently, Blue Cross Blue Shield of Michigan is unable to be of assistance.Please submit your request directly to BCN for review.

    Blue Cross & Blue Shield of Michigan is BBB Accredited.

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