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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Wallpaper

Fathead, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wallpaper.

Reviews

Customer Review Ratings

1

Average of 17 Customer Reviews

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Review Details

  • Kimberly M

    Date: 01/08/2025

    ******** customer service will never purchase from this company again. I ordered a Fathead which was delivered in a rain storm and arrived a wrinkled mess. You would think for a $50 sticker the packaging would be water resistant. It was a gift so i wanted to return it. They repeatedly ask the same questions and for the same photos over and over again ignoring your actual concerns. They waste your time and offer no solution except a 20% off coupon. No thanks I will never purchase from them again

  • Maria L

    Date: 10/22/2024

    We have reached out 8 times to the company in regards to our products arriving damaged we have not heard back from the company

  • Maegan B

    Date: 10/06/2024

    Placed an order for a large wall decal and wasn't impressed with the grainy quality. **************** has stopped responding to my emails. My mother in law placed an order, which I was trying to help her resolve because she has a hard time using the internet, and it never shipped! Fat Head has stopped communication regarding that order also!

  • Sabrina E

    Date: 10/02/2024

    I ordered one item from them for my sons welcome home party for **** boot camp. They said they shipped it and delivered it, I never received it and have sent 2 emails now about it with no response.

  • James L

    Date: 05/02/2024

    Order an item and they pretended to make it and ship it. Neither of which was true. When I finally got through to customer service over email (their customer service number is fake on their website, its not set up to receive calls!) they offered a gift card for another item. Their business seems to revolve around taking orders for items that they never intend to make and then directing you to posters or stickers that they have already produced by refunding you with a gift card. Very disgusting business practice, but be forewarned if you chose to order anything from this company.

  • Shane P

    Date: 01/11/2024

    **************** is trash. Ordered an item. ****** inserted wrong address. Emailed i..ediaty what happened. Was told in production its too late. Well if youre making it it hasnt shipped yet so should be fixable. So now a 3 dollar sticker that cost me 50 i will lose if i dont drive for an hour and a half to intercept. If i get it at all. I'll probably just be out my money.

  • Giovanna P

    Date: 12/27/2023

    They have the worst customer service. Their products arent cheap so you expect stellar customer service. I purchased a head and it was completely not what I asked for and after several attempts to tweak the mock up no response. Then I leave a review on their website (which they deleted). Only to get a lying response that their emails were sent but my email blocked them. Which is completely fabricated as I got their confirmations and marketing promos on top of the response to my review. So no my email is not blocking them. They have no call center and now I have this product that I need for my daughters graduation and its nothing what I wanted and they are doing nothing about THEIR mistake except lie. They shouldnt do that to their customers, never ever recommending them for our team or our schools.

  • Jeffrey M

    Date: 12/18/2023

    I made a purchase and when I got the confirmation email, I noticed the shipping address was incorrect. I tried to change it online with no luck. I then contacted customer service and was told they cant help me. I told them the order wasnt processed yet please just update the shipping address. I received the same reply no. I hope the person at the incorrect address enjoys their products.

  • Audrey P

    Date: 12/11/2023

    I wish I read the reviews here before ordering. AWFUL. Do not go to this business. There is no customer service phone number, chat or otherwise to get any issues resolved. Products are not as advertised and you are only offered a gift card in response. Review left on their website but I highly doubt it will get posted.

  • Danielle T

    Date: 10/06/2023

    I would've left 0 stars if that was an option. I was given a coupon that I couldn't use. I ordered two fatheads of the exact same size. I received one at the correct side. The other was a full foot shorter than what I ordered and paid for. There is no phone customer service. They ensure that you can't truly have an effective two sided communication. The only option is an online chat. I was told they provided me the proof and I ok'd it so they can't fix an issue due to buyer's remorse per policy. I shared with them my order which proves I paid for the larger size. I was furthermore told that I should've asked them to increase the head size. Honestly?! I'm supposed to know to ask them to do what I paid them to do to make the picture into the head size I asked for and paid for? I asked for a manager to call me. I was told I could expect an email in 72 hours. This meant I would not be getting it fixed by senior night and they were not planning to call me or rectify the situation. I wasn't asking for free product, a change in product. I only wanted them to send me the size that I paid them for. This did not happen. The only thing I got was I'm sorry you aren't happy but per policy we can't do anything. Do NOT EVER order from this company!

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