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Business Profile

Windows

Protector Window & Door, Inc.
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Protector Window & Door, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Protector Window & Door, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my double door from Protector Door on April 25th. When purchasing we were informed that the doors are special ordered and will take up to 4-6 weeks. On July 13th I reached out to the company because I have not heard anything about my door. At this time I was told the delivery was ** in the air due to COVID. I finally got my door installed July 21st, when the door was installed they did not have both door k**** for the door. So one door was opened with space where the door k**** go, I was promised someone would be out first thing next morning. The next day, I once again had to call, I was then told the k**** had to be ordered and could take weeks. This is just ridiculous!!!! Once are door was installed it was very hard to close but we were told that it would be hard to close for a couple of weeks and Im not sure if this is true. Only July 27th I opened the door and it was like a pop and the door seem to drop down. On Monday I called to report the problem and I was told a service guy will come out. On September 1st the service guy came out and he tried and tried but couldnt fix the door. He finally explained that the installer would have to come out and someone would call me later that day. Now nobody called me so I called Friday morning, once again I was told due to the holiday someone would call me Tuesday. I heard nothing Tuesday, so I called Wednesday. When I called the company thought I was still waiting on my doorknob lol. I explained that my door is not properly on and needs to be fixed, once again I was told someone will call me back. I still have not heard anything. In all my years this has to be one of the worst companies I have ever dealt with. No concern for their customers, no customer service. I would advise that nobody use this company. I really wish they could come take the door and refund all my money!!!!!

    Protector Window & Door, Inc. is BBB Accredited.

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