Reviews

This post is to warn people looking for a reliable moving company. I thought this was a reputable company when I interviewed them and they had good ratings, so I thought I did my research. They showed up on time, seemed professional and helpful. However, my experience evolved to one I will live with the remainder of my life. The items and truck were not properly packed. The driver had never driven that type of truck and confessed to stalling it on hills, etc., which, of course, causes shifting, etc. When the truck arrived, they hired a nearby team to help unload. Those workers informed me that the truck was not loaded in the way they would have done it and they were only responsible for unloading. Items came out damaged, scratched, broken and dented. I had to go through the truck at the end of the day to retrieve pieces. Then, there was the claims process. I had purchased the full-value protection. I had 9 months to review my items and was told to report everything at only one instance. I took the majority of the allotted time and prepared my claim. I will note the originally friendly sales team was no longer the helpful team I was used to previously dealing with. I had to pay an auctioneer out of my pocket to assess the values of some of the antique items, of which cost is not recoverable. Then it took the claims team 5 months to find and hire a company to repair items that could be repaired and report items that could not be. The repair company did their best, but repaired furniture is never the same as its original. The claims team makes up stories to try to tell you items were previously damaged, even though the tracking sheets do not agree. I had a brand new $5,000 grand piano that was scratched across the front and now have to live with seeing that every time I sit down to play. I was not compensated for this damage. There is no extra compensation for you living with repaired furniture, & and for items that are not replaceable. If you c

*****, We always aim to deliver a great experience, and we are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesnt happen again. Our Vanline handles all claims for our agency and we will also reach out to them to discuss and investigate your feedback.