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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered June 1st 1 bottle of apple cider vinegar gummies for ***** and 1 bottle of Nutri Burst. I had to email them a couple times before I finally received the Nutra Burst, (almost a month) but I have never received the gummies nor have I received a reimbursement for the product. I have sent several emails asking for a reimbursement but have never received a reply.
Business response
08/29/2023
Dear **************,
Thank you for bringing this matter to our attention. However, please be advised that Total Life Changes does not have a product, apple cider vinegar gummies. We also have not found any order from **************** for Nutraburst. I believe she may have ordered from an independent website, not totallifechanges.com.
I would be happy to investigate this matter but to do so, I would need an order number or copy of the invoice **************** received.
Sincerely,
***********************
Director of Compliance
Total Life ChangesInitial Complaint
03/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I became a total life changer which is a commission based market and sold around ***** in products and it appeared in my tlc i office and when I tried to deposit the money in my account it never let me deposit the money in my amount. Total Life Changes promises you to get paid on Thursday from what you sell. I have emailed them and contacting them I was told the same thing every time to check my account and deposit the money on my i office but never was able to too. I still have not received the money of which products I sold for the company.Business response
03/18/2022
Dear ******************,
Thank you for bringing this matter to our attention. However, upon investigation, we are unable to find any proof of the allegations. According to our records, the promoter enrolled one promoter and earned a small bonus but made no sales to any customers which would generate retail commissions. Those earnings have been deposited into the promoter's pay portal. The promoter must use the login information when the portal account was created to withdraw the money.
We are unable to find any communications from the promoter, either. To better assist, we recommend that she contact our Account Support team at *******************************************************.
Thank you for allowing us the opportunity to address this matter. We look forward to communicating further with the promoter.
Sincerely,
***********************
Senior Compliance Analyst
Total Life ChangesInitial Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order will TLC website on February 12th. I had received an email stating the product was delivered but no product. I call the customers service sumbitted my helpdesk ticket ********. I was told someone would contact me ***** laters. The next day I received an email stating my case waa resolved. Tlc decided not to refund or resend the product. So no refund no product I'm just suppose to eat the lost.Business response
03/02/2022
Dear ******************,
Thank you for allowing us the opportunity to respond to this matter. I have reviewed the information provided and investigated withino our system.
According to our records, Total Life Changes' *************************** has already resolved this with our customer. We have already sent a replacement order to our customer.
If you have any questions or require any additional assistance, please do not hesistate to contact us.
Thank you, again.
Sincerely,
***********************
Senior Compliance Analyst
Total Life ChangesInitial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently started drink the Total Life Changes Raspberry Instant Iaso Tea Satchets and on the packaging it says that it contains 0.0% THC. After this past Labor Day weekend, with me stuffing my face with foods I shouldnt have I decided that I would detox on Monday evening. Monday night comes around and I take four (4) of the Raspberry Instant Tea Satchets and pour them in my water bottleI took four (4) because like I said I had been eating a lot of junk and wanted to fully cleanse my system. Within 2-3 hours of me drinking that tea I felt high! Now I was sitting around here trying to figure out what could have caused me to be high, it was either between a five (5) year olds birthday cake or this detox tea and I know it was the tea. Im supposed to go get drug tested for a new job next week and Im afraid that Im going to fail because this god forsaken tea got me high! This is a shame. If it has THC in it, ADVERTISE THAT, dont try to fool everyone.Business response
09/16/2021
Dear ******************,
Thank you for bringing this matter to our attention. We have attempted to contact the customer for more information. According to our records, the customer placed one order in February 2021 on the account associated with the email address. The product in question, Raspberry Iaso Tea, was not included in this order. In our communication to the customer, we requested information as to how the product was obtained, if it was not through her account, and a picture, if possible, of the product including the lot number. Without this information, we cannot confirm the age of the item or if it was purchased directly from the company.
Furthermore, TLCs Raspberry Instant Iaso Tea is derived from broad-spectrum hemp extract. Hemp extract is the concentrated ingredient found in the hemp plant and contains different compounds, including CBD. Broad-spectrum refers to the concentrated form of the hemp extract that includes all of the constituents of the hemp plant but has substantially all of the *** removed. All of TLCs products (including its full spectrum products) contain less than the federally-permitted level of ***. There is not a sufficient level of *** in TLCs products to experience a psychoactive effect or feeling (whether broad spectrum, where *** has been removed, or full spectrum). To the extent that anyone has concerns about consuming hemp-based products or are on other medications, we recommend checking with their physician before consuming any hemp-based product.
We certainly understand the customer's position and apologize for this experience. Unfortunately, unless we receive a response to the email which was sent on September 9, 2021, we cannot completely address this matter with the customer.
If we can be of any further assistance, please do not hesitate to contact us. Once again, we would like to thank you for allowing us the opportunity to address the concern. We appreciate your understanding.
Sincerely,
***********************
Senior Compliance Analyst
Total Life ChangesInitial Complaint
08/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been charged three different times from company cambiodietcom aka (total life changes) and when I looked this company up to complain that I never purchased or authorized them to charge my account they are not in business or there is no number to call they charge me three different times one for 6.97 and twice for 36.40 , so in total I’ve they have stolen 79.54 cents from me !! I want my money , I never authorized them too take 1 cent !!Business response
08/18/2021
Dear Mr. *******,
Thank you for bringing this matter to our attention. We understand the customer's frustration and can sympathize with his situation, however, the charges in question are not from Total Life Changes. Our URL is totallifechanges.com for all languages but because we are an international company, the language preferences can be changed by each user. The URL remains the same. We do not own cambiodiet.com and although this translates to "change diet", it is not one of our domains. If the corresponding charges were for TLC products, it may be an unauthorized third-party website or an Amazon or eBay store, which are not affiliated with Total Life Changes.
We were unable to find any charges in the amounts provided, nor were we able to find an account with any of the customer's information. We can continue to search if we were provided with dates, the last four digits of the credit card or a bank statement.
Therefore, as we are unable to assist the complaintant, we recommend that he resolve this matter with his financial institution.
We apologize that we could not be of greater assistance. If you require any additional information, please do not hesistate to contact us.
Sincerely,
***** ******
Senior Compliance Analyst
Total Life ChangesCustomer response
08/18/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15771105, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
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Contact Information
Customer Complaints Summary
20 total complaints in the last 3 years.
5 complaints closed in the last 12 months.