Complaints

This profile includes complaints for Detroit Axle's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Detroit Axle

  2000 W Eight Mile Ferndale, MI 48220

• 

  Detroit Axle

  20446 West Warren Detroit, MI 48228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the axles and first never recieved them, and when they resent the parts they sent the wrong parts and are claiming its to late for a refund. But they are the ones that took 2 months to get the parts to me, now my car is sitting at the shop with no parts and im paying by the day

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: 1/2/25 spent $130.39 plus $250 cost of repairs with my mechanic for faulty parts because I need to have the work done again. purchased 8 pc front lower control arms inner outer tie rods suspension kit I purchased the product and had it put on. I went to get a wheel alignment and the mechanic said that the part was rusted and needed to be replaced. I've called several times and left text messages. ***** called me and left a voicemail asking me to call back and asked me to text him. I have done that and I haven't had any response.

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on 4/30/25. Brakes and rotors for front and rear for my vehicle. their website advertised FAST FREE 2-DAY SHIPPING on all orders. I received my order on 05/08/25. This was extremely frustrating false advertising. I contacted customer service with failure to resolve my issue effectively.After the poor customer service and delay in delivery, I decided I would have taken my business elsewhere if the issue hadn't been resolved quickly, as I was unable to drive my vehicle during this extremely long wait on the **********'s the website : *************************************

  Business Response

  Date: 05/27/2025

  We appreciate the customer for notifying us of this issue and apologize for any inconvenience caused. The customer has been in contact with our team, and a 10% discount was applied to this order due to the delay and inconvenience. Additionally, we would like to offer the customer a 10% discount on their next order with us to demonstrate our goodwill regarding the unexpected delay, as we experienced a significant shipping issue at that time, which has now been resolved. Detroit considers this case closed.
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23310983
  
  I am rejecting this response because:
  I am not satisfied with their resolution. I am requesting full refund. 
  

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Detroit Axle Order Number: ******* Date of Purchase: February 1, 2025 Amount Paid: $79.04 Description of Complaint:On February 1, 2025, I placed an order (Order #*******) with Detroit Axle totaling $79.04. The parts I received were incorrect and too small, despite being listed as compatible with my vehicle on their website.On February 23, I emailed Detroit Axle to request return instructions. I received no reply, so I sent a follow-up email. After continued silence, I called their customer service line on March 3 and finally received a return label. I promptly returned the product, and tracking confirmed it was delivered and received by Detroit Axle on March 7.Since then, I have received no further communication or a refund. I called again on May 7 and waited over an hour to speak with someone, only to be told my return was outside the return window. However, I made multiple timely attempts to resolve this issue and followed their return process promptly once they finally responded. Their lack of response and delay caused the return delaynot ****** I am being told I will only receive store credit, which I do not accept. The error was on their endincorrect parts were sent, and they failed to respond to my timely inquiries. I am requesting a full refund to my original form of payment.

  Business Response

  Date: 05/27/2025

  We appreciate the customer for bringing this to our attention and apologize for any inconvenience. Please note that your refund has been requested. Since the parts were ordered for the incorrect vehicle, the return fees will be deducted from the refund in accordance with our return policy. The customer can expect the amount to be refunded within ***** hours. Detroit Axle considers this case closed
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23300864
  
  I am rejecting this response on the grounds that I did not order the incorrect parts. The issue lies with the inaccurate description on the website, which indicated that the parts were compatible with my vehicle. As the error originated from the site, I should not be held responsible for a restocking fee. I respectfully request a full refund to rectify this situation. 
  
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11th, 2025 I had ordered a pair of front and back rotors & brakes for my 2007 Jeep Grand Cherokee for $255.98 with advertised 2 day shipping. My order did not even ship until April 16th, and was finally received on April 23rd. When i finally received my order, they were the completely wrong parts (assuming for the SRT8 model) I had also received an extra pair of rotors and brakes for the front that was not ordered which do not fit as well. On April 26th I had attempted to work on my vehicle only to realize the parts are too big to fit. I work nights so usually dont have time during the day. I had emailed the company about the mistake on May 2nd through their website portal and received no response. I then attempted to contact their customer service directly through email a few days later and received no response as well. I then attempted to use their live chat, as advertised on their site but that does not work either. After finally being able to reach Detroit Axle's customer service through the phone on May 7th, I was told that i would need to pay an additional $40+ for the parts i had originally ordered to get because the price is higher now, and then they would process my return. Outraged at the audacity of them trying to charge me more for a part i already paid for and that they didnt send me, i just cancelled the return and hung up to report this scam to the BBB since i seem to have no other options.

  Business Response

  Date: 05/27/2025

  We appreciate the customer for notifying us of this issue and apologize for any inconvenience caused. The customer has been in communication with our team, who explained that the parts ordered were not intended for the specified car. In this situation, we require the customer to cover the return fees and any price difference to receive the correct parts. We cannot fully waive these charges for this order; however, we are willing to collaborate to find the best solution. Please contact us so we can arrange for the correct parts to be sent. Detroit Axle considers this case closed
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23299161
  
  I am rejecting this response because: I'm not paying fees for a mistake i didnt make, and the extra part i didnt order more than makes up for the troubles. I consider this resolved as well and will never be dealing with this company again. 
  
  Sincerely,
  
  ***** *******-*****

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car axle from Detroit Axle via their website on April 26, 2025. It was advertised with 2-day shipping. I received a ***** tracking number on April 27, but as of May 7, the item still has not been handed over to ******I have called and emailed the company multiple times and have received no reply.I am requesting a full refund, as the item has not shipped and the company is unresponsive.Order Number: ******* Tracking Number: ************ I would appreciate assistance resolving this issue or being issued a refund.

  Business Response

  Date: 05/27/2025

  We appreciate the customer for notifying us of this issue and apologize for any inconvenience caused. Please be informed that your order has been canceled, and the refund will be processed to your account within ***** hours. Additionally, we would like to offer you a 10% discount on your next purchase. Detroit Axle considers this matter resolved.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rack from Detroit axle and had it installed! There is a leak so called for a ***lacement and they want me to take this off my car and send back then wait on another one! So I explained to them the shop is going to charge me fees for sitting. As well as double labor on there product! Then they want me to pay a deposit i tol them I didnt have it after having this installed its costed me a lot. And the *** was very rude this how we work! I want a ***lacement that simple and so I can take old one out an send back!

  Business Response

  Date: 05/27/2025

  We appreciate the customer for highlighting this issue and apologize for any inconvenience caused. We are fully prepared to proceed with your replacement; however, we kindly request the return of the old core or our unit before proceeding. This is necessary because the rack and pinion require extensive processing to be fully prepared, which is why we ask for these units to be returned. Please contact us again to inform us of your preferred course of action. Detroit Axle considers this case closed.
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23298452
  
  I am rejecting this response because special processing doesnt make sense. Send me a new one so I can have shop take off send back and then I dont get charged fees everyday car sits. You ignoring the whole issues a company that once business would take care of the customer! This is the only  company online for car parts that I have had any type issue with. And I have ordered from everyone. The issues lies that part not my fault ur part u sold me was defective!

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order (Order #*******) on Detroit axle on 4/24/25. The website said the brake shoes I was ordering were an exact fit for my 208 ****** titan pro. When I received them I quickly found they were not a match. I have tried 4 times now to contact Detroit axle to process a return. They have ignored me. When I called they put me on hold as soon as I mentioned I needed to make a return. They never took me off hold. They made the mistake and sent the wrong part and now refuse to do anything about it. $24.31 plus tax

  Business Response

  Date: 05/18/2025

  We appreciate the customer for notifying us of this issue and apologize for any inconvenience caused. A refund of $24.31 has been requested for your account, the amount will take ***** hours to reflect on the same payment method used. We sincerely apologize for the inconvenience with this transaction and will ensure your feedback is forwarded to the relevant department. Detroit Axle considers this matter closed.
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the two items I received was not what I ordered. I returned it following their instructions. I waited 7 days called multiple times and was always told the replacement would ship out tomorrow each time. After 7 days I requested a refund since they obviously weren't telling the truth. They told me 24 -48 hours, still no refund. Every time I call they say they are waiting for the warehouse to cancel the order. It's been 7 days since I called and requested the refund and they keep giving excuses. It took less than 2 days to take my money and ship the parts to me. I followed all the return procedures. I attached screenshots of the original order, ***** tracking and return email.

  Business Response

  Date: 05/18/2025

  We appreciate the customer for bringing this to our attention and apologize for any inconvenience. Upon further review, it appears that the item was fully refunded on May 7th. We apologize for any delay that occurred, but for all returned parts, we must send the inspection report before processing any refund. Detroit Axle considers this case closed.
  

  Customer Answer

  Date: 05/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will accept it. But I will note that an inspection is not listed in the return process and their customer service confirmed the item was returned 48 hours after my shipping it. In days of Internet it doesn't take almost 4 weeks to refund.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a front suspension kit on 4/29/25 for $242.62 and was provided a tracking number, then contacted customer support via call on 5/2/25 where I was told that my package was still in the warehouse and that I would be getting a new Tracking number when its been shipped. Then again contacted support an hour later via ********. There I was told that the package has been shipped already and it will take up to 48 hours to update tracking... 72 hours after the shipping label was created for the original tracking number. One person telling me it hasn't been shipped, and another telling me it has been shipped and I can't get a refund or cancel my order. I also contacted ***** on 5/2/25 and they said the package was never sent to them to deliver.

  Business Response

  Date: 05/18/2025

  We appreciate the customer for notifying us of this issue and apologize for any inconvenience. It appears the order was shipped on May 2nd and delivered on May 5th. We sincerely apologize for this delay. If the customer wishes to cancel the order, we are more than willing to assist. Additionally, we will add a 10% discount to this order if the customer chooses to keep it.