ComplaintsforParamount Home Improvements

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The product is windows purchased in ****. One of the windows has parts broken that prevents the window from opening. I have the purchase copy with the lifetime warranty. In July 2021 parts broke that prevent the window from opening. I began calling then. A service man came out and advised it needed parts. I sent a check for 170. for labor to return and install parts. After many calls I was told many excuses that the parts were delayed, that the company does not have parts, or they are in transit.Since this is my only window in my bedroom I am concerned regarding safe egress.I would simply like that window replaced.

  Business response

  04/18/2022

  Thanks for sending me this customers concerns. We now have the parts  for the repair and we will be scheduling this repair in the next week. parts are scarce and are back ordered months and months

  We will contact her today and schedule the appointment for next week

  Respectfully

   

  ***********************

  Customer response

  04/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $14,000 to have a metal roof installed in the middle of October 2021. I have been given nothing but the run around and still dont my roof installed. I have sent them a certified letter asking for my money back and no one will call me back to rectify the situation. They dont return phone calls or seem to care one bit.

  Business response

  03/14/2022

  Thanks for sending me the customers concerns

  We accepted an order for the work and due to bad weather, labor shortages and material shortages we have been delayed

  We had the roof measured and ordered materials for the project and were putting it off due to inclement weather.

  A metal roof is dangerous to do when snow, ice or moisture is present and a slide down can be fatal

  We have the materials on hand and were planning an install as soon as weather permitted in about 2 weeks

  I did mail a letter to ******************** outlining the delay

  My apologies for my delay in answering the complaint 

  Respectfully

   

  ***********************

• Initial Complaint

  01/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I put a deposit of $3400.00 to Paramount for a roofing job on 9/28/2021, was told it would be done with in 3 weeks. After 3 ***************** can out and said they could not do it. So after making numerous phone calls and leaving messages, I finally got a hold of *** on Dec. 2nd and he said he would send my money back. But since then I have made a lot of phone calls and left messages because they do not answer their phone. I also sent several e-mails with no response. I just want my deposit back.

  Business response

  01/17/2022

  thanks for forwarding this customers concerns

  I am out of town until Jan 26 and upon my return I will check on the status of the refund. Before I left on my vacation I sent the order for refund to accounting. It should have been mailed and if not I will most certainly take care of it

   

  Respectfully

   

  ***********************

  Customer response

  01/17/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
    *** told me 6 weeks ago he was sending my refund since then, I have tried   calling and e-mailing over a dozen times and don't get a response. I just want the refund, not to be put off again.
  Regards,
  
  *******************

  Business response

  06/13/2022

  That refund was sent out and according to my bank statement the check was cashed.

  Customer response

  06/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************

• Initial Complaint

  01/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had six windows and patio door installed ion July 12 the windows are seal when the wind blows over 20 miles a hour the windows whistle from the wind also the patio door the glass is cut from the top to the bottom and cut across the bottom and the screen is bent and there is a hole in the screen, also two windows let the bugs in between the screen and windows. I have called the company several time with no resluts now they won't even call me back the last call was in November. Also i was to get tags that i could give to the power company forr being energy performance rating but only got 1 from the patio door should have 6 of them from them windows. any questions give a cajll ********************** **********

  Business response

  01/17/2022

  Thanks for forwarding the customers concerns.

  I will set an appointment for a service call and if this is a warranty problem it will be taken care of in a timely manner

   

  *****************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased all new home windows from this company and still have a warranty on them. Two of my windows is not working properly and I have contacted them on many occasions and they continue to tell me they will call me back to get someone out to fix them. My concern is he will not fix the problem and end up out of business. My last phone call, he said he would call me right back and try to get somebody out here and I still have not heard back. That was on Monday 12/6. That was probably my 5th call to them. This had been going on for about a year because he told me last year he would put me on the list but most likely would not get addressed until the spring. Now we are back into winter again and they will not return my calls.

  Business response

  12/16/2021

  Thanks for sending this customers concerns

  We are very shorthanded due to labor shortage and are doing our best to keep up with warranty issues

  I will address it this week coming up and if it a warranty issue I will have it taken care of as soon as possible

   

  We always strive to live up to the standards set by your organization

   

  Respectfully

  ***********************

  pres,

• Initial Complaint

  10/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bought windows in 2009. They are supposed to be guaranteed for 50 years. I have one that needs to be replaced and 2 that need to be repaired. I have called 4 times about this problem. First time they said they would come the filling week. Second time the person in charge was out. The third time he was out to lunch. They would give him the message when he returned. Today he was away from his desk. He would call when he returned.

  Business response

  10/15/2021

  Thanks for forwarding the customers concerns. We do have her in the line up for a service call, however due to the labor shortages we are running a little behind schedule.

  she is on our schedule for an inspection and if it is a warranty issue it will be handled under the terms of her warranty

   

  As always we strive to live up to the standards set by the Better Business Bureau

  Respectfully sent

  T***** P****

  pres;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩