2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Fred M
1 star06/24/2024
I bought a subcompact tractor from this dealer to specifically pick up dead branches and wood on my property. I bought a third control and a grapple and was told by the salesman that this tractor could perform the job. I paid $3800 for the grapple and $1600 to add the hydraulic third control. After having it delivered it got a hydraulic leak in the third control in less than 10 hours. Then shortly after that I got a valve control hydraulic leak. I got this same leak 3 times. Then the grapple has a gap in the front end that allows branches to enter and bend the cross fork bar. This cross bar is made in China and costs $260. I paid $500 deductible for some insurance work and another $300 to pay for pick up and delivery. I would be very cautious to buy a tractor from this company and not make the same $31k mistake like I did. The dealer wants to charge me $360 to weld a piece of metal into that grapple that they should be supporting based on warranty. That Land Pride grapple is not suited for that MF GC1723EB tractor and I have problems after almost every time I use it. Soon after my purchase, this dealer discontinued selling the Massey Ferguson brand tractors and they got rid of their entire inventory. I believe I was misled.Review from Linda G
1 star11/10/2021
Terrible customer service. First time I have ever used them. Had my lawn mower in to have it winterized and have mulching blades changed. Even supplied blades for it, and they did not do it. They called after a week of having it in the shop, said it was done and set up a return time. They never informed me that they did not change the blades on the phone. They told me I didn't need it done when I called to complain about them not doing it. I guess what the customer wants is not important to them, even though we are paying the bill. I like my yard to look nice and tweaking the old blades is not what I wanted them to do. They did offer to come out to my house to replace, free of charge after I complained. I told them I had plans that day and frankly I just do not trust what kind of service I would have received at this point. Will never return to do business with them again.
Pell's Farm Service, Inc. Response
11/11/2021
We at*******, take our service for our customers with the utmost importance and try to do everything we can to accommodate their needs. We sincerely apologize for the miscommunication between you and our service department with the replacement of the blades on your machine. Our tech of 30 years looked at the blades that were on the mower and they were actually only in need of a slight touch up (sharpening) in his opinion. Service was not under the impression that regardless of the shape of the blades to replace them with the new pair that you supplied. (Our misunderstanding)
The unit was in to be winterized. Before your planned pick-up date, we called and asked if you wanted to reschedule due to the weather still being relatively nice and you might still be using it, which you took us up on. We typically return units back to our customers within a short time from, but with it getting winterize we were under the impression that it was not a rush to get it done in a day, since it was not going to be used again this season.
When the service manager delivered the unit back and you told him you wanted the blades on no matter what, or were surprised they we not installed, he was willing to take it and make this right. You declined. The following day when you phoned, we offered again to come out to your residence and switch the blades at no charge to make it right, you declined again.
Customer Review Rating
Average of 2 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.