Complaints

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I had this place swap the motor in my Escalade. The Motor I had them remove I had it sold already explained clearly I wanted my motor back it was a complete motor with all accessories alternator power steering pump A/C compressor from intake to to oil pan and complete wiring harness when I picked up my Escalade I ask when can I pick up my motor they said there was a car in the way to get to my motor I said how long til I'd be able to get my motor they said at least a week. Ok fine called ram a week later the guy said couple more days till he was able to get a path way cleared motor has to be moved with engine hoist called back *** the manger to my horror said he had sold my motor. No one told him I wanted it back. A 6.2 LS3 complete with full accessories that's BS when I said I was sueing him he said he would get .my motor back the next day I called he said he couldn't get it back would I take $150 I about fell on the floor the motor was well worth over $2500 plus all the accessories he said I thought it was scrap. How did you think a complete 6.2 LS3 motor was scrap and how did you get it out of the shop when you couldn't get it out for me. They sold my motor and tried to act like it was all just a mistake. Said he didn't know yet claims to be the manager then said he was the owner. Just lie after lie after lie from this jerk Everyone there tried to make me an offer to buy the motor told them it's already promised to someone I want my motor back or be financially compensated for the full value i knew i made a mistake going there every day they called telling me i needed something im retired out of ************** certified by ***************** icar platinum pro 3 and world wide generation motors so i said stop trying to s**** me and get my motors swapped I spent over $500 on gaskets fluids and mounts that were supposed to be included for $80 all fluids and filter Then they said no it was an error but that's the least of my concerns right now

  Business response

  01/02/2024

  To whom it may concern, as the manager of this establishment I was never told he wanted the scrap motor that we replaced. It was in our shop from the beginning of 12/04/2023 and was scraped on 12/25/2023. I pledge our business on doing the right things every time for everyone know exceptions. He clearly had some time to pick it up and never received a phone call on the scrap motor. I have a gentleman than normally picks up our scrap metal semi monthly. We are a full service shop that works on many motors and replacements and not limited to transmissions. This job was done correctly. The customer also said in the claim that he could pick up his motor the following week because there are cars in the way that was not true. I have destinated area for motor cores and transmissions or even scrap, I have it that way so we can send the cores back or I would be charged. I talked to this customer and informed him that I was the manager and we scraped the motor because neither was it communicated to me or a letter given that he wanted it. I also informed him that I would call the gentleman that scraped it and I did, he already scraped the motor. i offered him 150 dollars to help him trying to be helpful.  The customer than threaten me by saying he would do something to me, If I didn't get his motor back or to give him 1200$. Once I was threaten, I told the customer I was not willing to work with him. I HAVE NEVER BEEN DISRESPECTED IN THIS WAY BY ANYONE. 

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car in for extended warrenty work and my abs sensors were working and on the car when i get my car back the abs sensors and broken and i have 7 lights on the dash due to it and i pull my tire off and there not there i call them and they say they were broken i told them they wernt then they tell me to do a break job you have to take the abs sensors off which you dont have to so i tell them to fix it and they tell me no its not there fault even tho they were working before it arrived then i go and get new sensors and put them on and reprogram them and they dont work which tells me they broke more than just that so i call them and they tell me that there isnt anything they can do unless i pay them money and i have profe of them working before the warrenty work

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