Business ProfileforLake Michigan Cottages

On June 12, 2023, I booked a rental property based on the information provided on the Vrbo listing page. $915.87 was charged to my credit card immediately. A few weeks later, I received an email from the property management company, Lake Michigan Cottages, with an attached contract containing several additional items and new terms and conditions that were not disclosed prior to booking the property that they required me to sign. I explained that I did not agree to the additional terms and they insisted that unless I signed the contract, I would not be allowed access to the property. I contacted **** on July 11 and was told by the agent that it was against their rules for a property management company to require an additional contract. He said I would receive an email from the priority management team in a few days to resolve the issue. He said that I had the choice of a refund or Vrbo would handle the situation with the property management company. I called back the next day and told another agent that I just wanted a refund so that I could book elsewhere. I called again on July 17 and asked to speak to a manager to expedite my refund and was told that he was escalating my issue to a supervisor resolution team and I would hear from them soon. I have never received any confirmation or information as to the status of my case and no one has contacted me. I shouldn't have to make multiple calls in order to receive a simple refund when the project management company is threatening to hold the keys to the cottage hostage until I sign another contract with new terms that were not disclosed until after I booked and half the rental was charged to my card. Lake Michigan Cottages needs to make sure they disclose all of their terms upfront so that their terms are clear prior to booking. This is a very frustrating experience that could have been avoided if Lake Michigan Cottages had practiced good business. Please let me know if you need any further information.