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Business Profile

Auto Rentals and Leasing

Orbit Leasing

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    11/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I got the car 2 weeks ago I make 1100A week. I was approved for a crappy car. I'm having major issues with the car. They will not let me speak to anybody higher up corporate or nothing. They've been sending me in circles, and I just want a better reliable car or terminate my lease. They will not help me. They were quick to put me in the deal, but not resolve my issue. I haven't even paid my first payment. In all I have 4 lights on, including the check engine.

  • Initial Complaint

    11/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have been attempting to do a voluntary repossession of my 2017 **** I am not able to make the payments and have purchased a new vehicle. It has been weeks and multiple calls and texts. I have been told various reasons why the vehicle has not been picked up yet. I was told it takes AT LEAST 45 days(they are able then to add yet another payment to my bill in addition to the remainder). I have been told they can not tell me the tow company. I have been told the legal team has to look at it, I was told the manager will need to be made awareand so on. This car can not remain where it is for any more time. It has been a few weeks. The car is about to be towed from its current placewhich they are well aware of by myself and the owner of the property. I have given them multiple times and days to pick up the car. They are well aware the car will be towed. There is zero urgency for the matter of this voluntary repossession of THEIR PROPERTY!!! I am at a loss as to what steps to do next. I have tried to let them know all information. I have recently asked for any and all paperwork regarding this as I was told they have started the process weeks ago. I have yet to see a response. Thank you

  • Initial Complaint

    10/30/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    In accordance with the Fair Credit Reporting Act ORBIT LEASNG Account# ********, has violated my ********* U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 u.s.c 1681i(5)-removal of inaccurate/invalidated. Credit information 15 usc 1681e(b)(b)-accuracy of report 15 usc 1692a- abusive practices 15 usc 1681b- permissible purposes of consumer reports.

  • Initial Complaint

    09/12/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Ok ******* ******** passed away she had a lease with them my name is ******* ******* I was never on no lease with them they on other has holding me responsible for my mother lease I was never on a lease their for have no reason to damage my credit Im writing this hopes that they can fixed this

    Business response

    09/17/2024

    September 17, 2024


    Re: Complaint #********

    Thank you for your complaint. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience to all our customers.

    We have no record of this person in our system and do not believe we are the company he is trying to contact.

    If the person who filed this claim has any further questions, they may call our office at ************ to discuss their account.

    Sincerely,
    **** ********
    General Manager
    Orbit Leasing, Inc.
    1-************

  • Initial Complaint

    08/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have been an Orbit Leasing customer for approx. 4 years, and my second car with them. I have payed my payments through out these years and taken exceptional care of the vehicle. I have had an extremely hard time the past 6 month financially and emotionally. I have a disability, PTSD,( worked as a Paramedic for 20 years) and many mental issues that I deal with daily. I am a Paraprofessional at a local school currently. I had a mental breakdown in June and issues working and I became a little behind. I owe $777 and they have had my vehicle shut off for a month now. And they will not work with me. ******** is rude and makes threats of shutting off the car if I dont pay this or that. I know that I owe, I start work back up next week and they will not turn my car on.THE PROBLEM: -I have missed a lot of important medical appointments.-My mental health is teetering becuase HOW AM I GOING TO GET TO WORK? How will I get my son to and from school? -I have unable to due laundry in 3 weeks -I just put the a new battery in a few month ago, now car is dead and they wont even turn it on so I can start it and charge it.-Rear brakes are shot -This is ruining the vehicle the longer it sits.-I am a single mom with no help or resources available,HOW DO I GO TO WORK TO MAKE MONEY TO PAY THIS CAR OFF?????? My mental health is not well all becuase I have had no vehicle. What a horrible summer for my 13 year old. Do you know how embarrassing it is to ask for help everyday, and not get any. I feel that this company takes enough advantage of me and so many others because we are struggling, they are making a killing off of me. Why cant they at least let me get to work, get my kid to school. Orbit leasing employees are rude and treat me like a child, they threaten me, they have turned my vehicle off and left me stranded. If I do not make it to work next week, I will loose my job, that is what Orbit wants so they can repossess my vehicle so they make money. 2013 vehicle, I owe 11K

  • Initial Complaint

    07/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They are reporting voluntary repo on my credit report and that is false information. Not even 30 days in and the truck had to go to a repair shop they referred me too and the manager of that shop stated HOW did this vehicle pass inspection needing this much work. I asked them to service it and instead I got a offer letter to purchase the vehicle for $3995. The amount they are reporting when originally it was around $22,000. HOW can they report that when I asked during a test drive if the vehicle had been inspected and they assured me it had been. SMH. I called to ask WHY this was being reported as such and their legal department did not even care to explain WHY. I had +****** in green on my report the 1st time I disputed this and now it's back for whatever reason but I do NOT owe them that amount! Why would you all not service it? But the audacity to confirm it had been serviced prior and it was good. It's really sad people have to go thru things as such and have their credit affected. I had my kids that day as well and it's sick you all were that willing and still until this day tried selling a lemon as such and reporting FALSE information is beyond me

    Business response

    07/22/2024

    July 22, 2024

    Thank you for reaching out. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience for all our customers.

    According to our records, the customer leased their vehicle on July 2, 2021.
    In August 2021, the vehicle required repairs. All of the repairs would have been covered by the customers warranty, requiring only that the customer pay a $100 deductible. The customer refused to do so. During the time the customers vehicle was at the repair facility, the consumer was provided a courtesy vehicle to meet their transportation needs.
    After defaulting on their lease for nonpayment, the vehicle was voluntarily surrendered in September 2021. After the surrender and auction sale of the vehicle, a deficiency balance remained of $3995.
    If the customer has any further questions, they may call our office at ************. We are here to help!
    Sincerely,
    *************************
    General Manager
    Orbit Leasing, Inc.
    1-************

    Customer response

    07/24/2024

     
    Complaint: 21978272

    I am rejecting this response because:

    The information you all are reading in your system notes made by multiple customer service agents, I'm sure, are definitely invalid. 

    Are you seeing the multiple requests for help as to why I was put in a vehicle that needed that much work? *****-whom is no longer with the company, was the person I was advised to have to contact with the various of issues experienced and unfortunately ***** was not so responsive nor willing to assist. I spoke with Orbit leasing last week and curious as to how it is being stated I had warranty here but when I spoke to the legal department they stated I did not have warranty. I should of not of had to pay anything due to this vehicle passing inspection at Car city's lot needing well over $5500 worth of work. I did NOT surrender the vehicle, it was brought back to be serviced and I just never received a call to pick it up but instead, you all are reporting false repo information. I asked the salesman beforehand had the vehicle been serviced and he assured me it had been. Please remove the false information 


    Sincerely,

    *****************************

    Customer response

    07/24/2024

    Hello- Is there a way to edit the complaint and add that I am disputing the amount of the $3995? 

     

    Thanks so much

    Business response

    08/01/2024

    August 1, 2024

    We reiterate the following: according to our records, the customer leased their vehicle on July 2, 2021. In August 2021, the vehicle required repairs. All of the repairs would have been covered by the customers warranty, requiring only that the customer pay a $100 deductible. The customer refused to do so. During the time the customers vehicle was at the repair facility, the consumer was provided a courtesy vehicle to meet their transportation needs.

    After defaulting on their lease for nonpayment, the vehicle was voluntarily surrendered in September 2021. After the surrender and auction sale of the vehicle, a deficiency balance remained of $3995.

    We conducted an investigation of our reporting of the customers account to the consumer reporting agencies, and we verify that the information we are reporting is consistent with our records.  Because we must continue to report the account information to the consumer reporting agencies with accuracy and integrity, we are unable to make a goodwill adjustment to the information in the credit report.  Because the customer disputes the information we are reporting, we have marked the account as disputed with the consumer reporting agencies.

    Sincerely,
    *************************
    General Manager
    Orbit Leasing, Inc.
    **************

  • Initial Complaint

    06/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I voluntarily let a vehicle go. The 1st month I had the vehicle I had to put it in the shop to have the transmission replaced. Went without it for 2 months. Things kept breaking on the vehicle, nickel and diming me to death on top of the 500$ monthly payment and it being during the pandemic. I was displaced and thought I would do the right thing and give the vehicle back.Orbit sold it at a auction for PENNIES BUT are trying to suit me for over 8500$. I am just trying to survive and do right by people!

    Business response

    07/03/2024

    July 3, 2024

    Thank you for reaching out. At Orbit Leasing, we work hard to make sure that we provide a top-notch customer service experience for all our customers.

    According to our records, the customer leased their vehicle on February 3, 2021. Due to default for nonpayment, the vehicle was repossessed in May 2022.
    Because the customer made no arrangements to pay their deficiency balance, Orbit Leasing obtained a deficiency judgment in June 2024.
    If the customer has any further questions, they may call our office at ************. We are here to help!

    Sincerely,
    *************************
    General Manager
    Orbit Leasing, Inc.
    1-************

  • Initial Complaint

    02/10/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    ORBIT LEASING COMPAN account balance increased ?Between Jan 2, 2024 and Feb 1, 2024, your ORBIT LEASING COMPAN automotive account balance increased by $376 from $22,725 to $23,101.It looks like your balance went up.When calling them and talking with ******* she stated you have not missed any payments(Which I have not) but would not answer why I had an increase and there is no one else to speak with.This was done without my knowledge and with no explanation when speaking with them.

  • Initial Complaint

    11/01/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Hi, Pursuant to 15 USC 1692g(b) I sent a Notice of Dispute on 7/10/23 to Orbit Leasing, Inc. notifying them that I was disputing the alleged account they have on my consumer report for the amount of $6,935. I then sent out a Debt Validation Letter, along with a Cease and Desist on 7/23/2023. It is 10/23/2023 and I have yet to receive a response from this company. I do not owe them, and will not pay for this.

  • Initial Complaint

    10/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Car wont start at all. Took it to 2 Shops they work with for the warranty car sat at one shop fora week and nothing was fixed. Have now made last 2 months payment and have not been able to even start the car. Car payment and insurance payments and car is useless.. and called car city were got car and now they wont even answer phone.

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BBB Rating & Accreditation

D-

This business is not BBB Accredited

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Years in Business: 23

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1515 28th St SW

Grand Rapids, MI 49509-2707

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(616) 734-0170

Customer Complaints Summary

24 total complaints in the last 3 years.

7 complaints closed in the last 12 months.

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