Business ProfileforNorthpointe Bank

Our home burned and was a total loss on April 8, 2024. Our insurance company sent us a check for ******* that we endorsed and sent to Northpointe as they were our mortgage company. I called on May 7th and every day until 15th. I was told daily they never received the check. On the 15th I was told to have the insurance company stop payment on the check. On the 17th I got an email from their insurance claims department that they had actually received the check and put it in a dispersal fund that they would disperse as we made repairs on a home that no longer exists. The check sent to them was *******. The amount owed on our mortgage was *******. The remaining balance is our money and they refuse to disperse it to us and no one will answer calls or emails. We are homeless and have suffered a great loss. Dealing with this mortgage company is causing us to lose a home we have a contract on because we need our ******* that is OUR money. The check sent to them from our homeowners insurance company was twice the amount of what our mortgage payoff was.