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Complaint Details

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Initial Complaint
12/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to pay my rent at the end of October only for it to be declined, when I checked my bank account there was a 1700 hold on my account. I immediately called the bank who told me That the garnishment was placed by ******** (a collection agency) so I immediately called their office to try and work something out in regards of repayment. I was told no that once a garnishment is in place nothing could be done. I had not recieved one single letter, bill, or threat from this company, and I didnt until the day after the hold was placed. I then recieved a note from my bank explaining the hold. Still not a word from Velo Law. I was totally blindsided by every bit of this, and now currently was left with 7.00 in my account. I hadnt paid bills or bought groceries and now I couldnt. When I questioned Velo Laws office on why I hadnt recieved ANYTHING from them, she said they sent me court papers in March 2023 and I missed a court date. I was NEVER served or mailed any court papers! I would never miss a court date if I were made aware of it! So I went to court on Nov. ************************************************************************************************************ 2 weeks the hold on my bank account would be released and that $400 would go back into my account the rest would go to Velo Law for the amount owed. I asked her if I needed to go in front of the judge or back in the court room, She said No, your all done here so I left. As of today 12/13/24 the hold is still on my bank account. I called ********************** and asked why it was still on hold , the only thing she would say was I cant give you legal advice. Then she gave me the owed balance amount which was $100 more than it was when I went to court. So they are still charging me fees when it should be a closed matter. She told me it was due to non payment. I said you have to release my money in order to get a payment, She again said she couldnt give legal advice and hung up. I dont know what to do !
Business response
12/19/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without up-front payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition,prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
Initial Complaint
11/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This law firm keeps contacting me but they won't tell me who they're looking for and why. I have reason to believe that they are looking for my mother who passed away last year. The one time I did speak to someone a few weeks ago and I explained that my mother and I have the same first and last name they gave a middle initial of L, which is me but again I believe they are looking for my mother whose middle initial is J. She had a lot of bills and such when she passed and I've had problems like this before where people try to collect from me and they were actually looking for her. She had even charged some things under my name in the past and I suspect that's also what may have happened. When they called me today and left a message, they couldn't get through because I have their numbers blocked but they can still leave voicemail, I called them back and refused to give them my name because I said I'm not telling you who I am and tell you tell me who you're looking for and why you're calling. They called me a liar and they told me they believed I was the one they were looking for. So I hung up. I know it's not me they're looking for, I'm positive it's my deceased mother. I just want them to leave me alone. I'm disabled and very ill and this needs to stop. I want no further contact with them.
Business response
12/18/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without up-front payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition,prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
Customer response
12/24/2024

Complaint: 22601483

I am rejecting this response because:
This complaint is not valid! The original debtor is trying to charge me for an arson cleanup that happened well after I moved out. I still think the original debtor is looking for my mother who died last year. In any event I know that I do not owe them for an arson cleanup and it's not legal to charge a former tenant for such. Also I believe the former landlord has altered the original rental agreement because among other things **** sent me a copy of it and it says no dogs but I had a dog up until 2017 which was originally allowed. Again my biggest issue is the attempt to charge me for an arson cleanup that as I stated, happened well after I moved out. I was told by a licensed attorney that that was not legal. A landlord cannot charge for an arson cleanup... that's on the property owner, not the tenant.

Sincerely,

***** ******
Business response
01/02/2025
Velo Law Office's response remains unchanged.
Initial Complaint
11/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Velo law showed up on my credit report illegally I have received no type of notifications no type of mail. Dont know what the situation is all of a sudden Im trying to close on a home and this popped up on my credit report.
Business response
11/06/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Initial Complaint
10/31/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ********************, I do not have a contract with **** LAW. They did not provide me with the original contract as requested.
Business response
11/05/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Customer response
11/11/2024

Complaint: 22498302

I am rejecting this response because:
If you do not have any record or contract of anyone with my name, address, ect. I demand this account be removed from my credit report.

Sincerely,

Renjamin Scribbling-******
Business response
11/20/2024
Velo Law Office's response remains unchanged.
Customer response
11/20/2024

Complaint: 22498302

I am rejecting this response because:
If you cannot provide proof of a contract I demand this collection be deleted from my credit report.

Sincerely,

Renjamin Scribbling-******
Business response
11/26/2024
Velo Law Office's response remains unchanged.
Initial Complaint
08/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is taking money from my check an they have the wrong person which is proven. But they told me it's to bad. This is a crime an I really need answers
Business response
08/02/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Taking money out of my paycheck no lawsuit no judgment
Business response
07/19/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Initial Complaint
04/14/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've had a garnishment that started in 2019 for medical bills owed for ****** Healthcare of Cadillac. Velo Law Office is the attorney's office representing ******. They garnished my state taxes in 2020, 2021, & 2022 which left me a balance of $305.76 on the medical bill owed. I filed my ************ kept $229.25 out of my state taxes for the debt. In addition, Velo Law also garnished my employment wages thru ************************* for two pay periods for a total from the wage garnishment of $533.78. They did refund me $225.50 for the overpayment from my wage garnishment & claimed they had not receieved my garnished state taxes yet, which would also be an overpayment. I received my garnishment relaease shortly after March 14, 2024 & the satisfaction of judgement shortly after March 26, 2024. I've emailed them several ************ finally said they receieved my state taxes on March 27, 2024 & mailed them out on April 4, 2024. As of April 13, ****************************************************************** the amount of $229.25 from Velo Law. If you need additional supporting documents I can email those as well.
Business response
04/16/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of **********************, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Customer response
05/03/2024

Complaint: 21573037

I am rejecting this response because:
I did FINALLY recieve the check for overpayment from my state taxes. I received it 10 days aftwr they originally said they mailed it & approximately 2 weeks when they received my state tax check. Velo law had plenty of contact with me via email & phone. They were representing ****** Healthcare in Cadillac & I was the garnishee.

Sincerely,

*********************************
Business response
05/08/2024
Our position remains unchanged.
Initial Complaint
02/19/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 09 YOMOO REAL ESTATE MANAGEMENT Original creditor. I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.
Business response
02/20/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Initial Complaint
02/09/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 05 AQUAPUR WATER SYSTEMS LLC, I do not have a contract with Velo Law Office, They did not provide me with the original contract as I requested.
Business response
02/14/2024
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.
Initial Complaint
12/12/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company sent an email to an employer with a copy of the default judgment, that has never been served to me. I have never even had this debt with this company. The email included my full social, debt judgment, which is against FCRPA guidelines that states debt collectors can not speak with third parties regarding my debt. Especially when I myself have never been contacted by this debt collector regarding this debt. Further the default judgment states it was sent certified mail, meaning someone had to sign for it and I didnt even live in that state anymore.
Business response
12/13/2023
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.

After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.

All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.

We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).

Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.

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