Reviews

Review Details

• Review fromJeff T

  Date: 07/10/2022

  5 stars
  DO NOT USE COMPLETE FLOORING! If you do- document every conversation and do not pay until your project is 100% complete. I can't begin to describe my frustration with this company. We began working with **** and initially were very pleased. He was knowledgeable and responsive during the selection process. The moment we put our deposit down everything changed. The first of many problems began before demo. We confirmed everything multiple times prior to our start date, and **** did not order a portion of the material. There was zero communication between trades, so the sub contractors showed up and ripped up flooring that wasn't supposed to be removed. **** took zero responsibility for poor project management throughout the job resulting in countless issues. A layer of subfloor that had been nailed down was removed, and the nail holes were not filled before pouring leveling compound that leaked ALL OVER our unfinished basement. We didn't realize it right away, and by the time we noticed it was dried onto our furniture, clothes, and kids toys that were being stored in the basement. **** claimed to have never seen this in all the years he's been in flooring and even blamed our builder for leaving "gaps" allowing the leaks... We called our builder, who eventually diagnosed the issue correctly. The sub contractors were mostly professional, (aside from being obviously high when returning from breaks). Our project began in December 21, it's now July 22 and still incomplete. I am generally happy with the install of the flooring and carpet, but the finishes look cheap and messy (door and wall trim, edges, wall repair). e are reasonable people, and did our best to work through the countless issues with CFI, but I feel obligated to caution anyone who is taking on a flooring project not to use this company. Work with a builder, or do your research and get references before spending 30K plus only to be disappointed.

• Review fromKelly G

  Date: 04/19/2022

  1 star
  Where do I begin. I'll stick to one issue. I have been trying to speak with the Manager for weeks without a response. First, we were given mastic that was poured from another container which you typically do not do. When we got home, we realized we were charged triple what they gave us. The mastic is sold for 3.5 gallons for $45,we were charged $49 for 1.5 gallons. They also will not take back their unopened grout eventhough I'm sure they could use it on other sites. Our contractor stated he does not like using that brand of grout as it is not great quality and dries too quickly. Pretty sure we were overcharge for that as well. I've left numerous messages and emails to no avail. I've never heard of a business that does not take their products back that have not been used. Every step of the way, when an item arrived to their store, we had to call them to see if it was in yet. We should have trusted our gut feeling when no one came out to help us the first day we went in. And we were the only customers in the store. We are supposed to be kind to each other in these times, but this place makes us not want to use small business.