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Business Profile

Hospital

Corewell Health

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corewell Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* Health fraudulently billed my insurance and stated that I had a surgery. I did not have a surgery, I had an IUD placed under anesthesia. I called to resolve this issue, unfortunately because it occurred it 2023, they will NOT do anything about it, nor will the insurance company. I was not notified of this bill or billing until I received a letter from a debt collector last week (in 2025) ******* was not able to provide proof that I was notified via ******* of any billing with these instances. I certainly would know if a $900 bill came in. I listed all bills that I have received from them via MyChart and NONE were what they sent to collections. I never received a bill and have been on a payment plan with them. I have always updated my billing addresses with them. They also gave my name, DOB, and visit dates to a debt collector which seems like a HIPPA violation. My payment plan showed I only had a $30 balance.

      Business Response

      Date: 03/13/2025

      Dear Better Business Bureau,

      Thank you for inquiring about this patient's concerns regarding billing and privacy. Patient Relations engaged our billing team, who reached out to the patient to discuss, clarify, and address the concerns appropriately. Following this review, the coding and charges were confirmed as appropriate, based on documentation. As a result of this review, the remaining balance remains the patient's responsibility. Regarding the privacy aspect, the bill followed our normal processes for billing prior to going to collections via contracted service.  

      Respectfully,
      Patient Relations
      Corewell Health 


    • Initial Complaint

      Date:02/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ******* ****** was referred to the Corewell Health Addiction Center. She was prescribed pills to help her with her addiction. The next appointment she relayed to the doctor that the pills might be bothering her stomach. The doctor recommended a shot that she might tolerate better. My wife specifically questioned the nurse if the shot was covered by her insurance and that she only wanted something covered by insurance. She was not given a direct answer if it was. Nothing was said about price and she was told multiple times after receiving the shot not to worry she wouldnt have to pay because they checked and it was covered by her insurance. We later received a bill for the cost of the shot which was over $1,800. My wife immediately drove down to the Corewell Health Addiction Center and told them about the bill. She was again assured by Lace the billing manager that she wouldnt have to pay not to worry. When the **** ***** showed up on our account days later she called to ask about it and was told that they had been wrong she would have to pay it. I have called them to question how this could happen and they will not return my phone call. That Corewell Health would give my wife, a recovering alcoholic in a very low time in her life, a shot that is almost $2,000, tell her repeatedly she wouldnt have to pay for it and then charge her is completely unacceptable. Corewell Healths operating income last year was 1.8 billion dollars, my wife makes a little over $15 dollars an hour meaning it would take an entire months salary to pay this bill. It is unconscionable that a company with so much money would make a recovering alcoholic who makes so little pay for their mistakes.

      Business Response

      Date: 03/06/2025

      Thank you for informing us of this customers concern that was shared with the **********************. ****************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 22976726

      I am rejecting this response because:

      Corewell Health did contact me and talked to my wife but has not followed up with any resolution.


      Sincerely,

      **** ******

      Business Response

      Date: 03/20/2025

      I was able to speak with the patient this morning and her concerns have been resolved.  She is satisfied.  Thank you for reaching out to Patient Relations here at Corewell Health West.

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an emergence situation that took place in ******** on September 14th 2024. I was taken to the hospital in an ambulance for a bleeding ulcer. The issue is that because I did not have my insurance card on my unconscious body, all who were there to save my life will not make contact with my insurance provider here in *********, ****** for payment. The phone calls and tree rounding has been going on ever since, and now these bills have hit my credit report and is shredding my good credit, because it has offset my debt to income ratio; even though it has not gone to collections.Thanks for any help,***** *******

      Business Response

      Date: 02/27/2025

      Thank you for informing us of this customers concern that was shared with the **********************. ****************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

      Customer Answer

      Date: 02/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having difficulty with Corewell in resolving an issue of double-billing.On 11/06/2024, I had a CT scan at the ************* office. Initially, I was directed to a kiosk where I entered my information and swiped my credit card to pay the $150. But the screen froze and a staff member said he would cancel the transaction and directed me to a staff member at a desk. Again, I provided my information, and my credit card was swiped a second time for $150. When I checked my bank account online on 11/08/2024, I noticed that both transactions went through, thus I was charged twice for the same procedure. (See attachment 11/06/2024) I called Corewell billing that day but couldnt get through to anyone, so I sent a message on MyChart.On 11/11/2024, I contacted **** and disputed the double charge; on 11/12/2024, LMCU adjusted my account and eliminated one of the $150 charges. On 11/13/2024, I received a reply from Corewell billing via ******* stating that only one $150 charge appeared; however, on 12/09/2024 I received a paper bill (see attachment) as well as a MyChart notification that I owed $150. I had an additional CT scan on 12/13/2024 and was prepared to pay the $344.08 estimate provided before the scan; however, I was charged $494.08, which is the estimate plus the erroneous (double) charge of $150. (See attachment 12/13/2024). On 12/20/2024, I spoke with ***** from billing trying to explain the situation. She indicated that she had taken notes and was sending my case for review and possible refund of the extra $150 I was charged. However, I received notice that Im being refunded $344.08 with a balance due of $137.64 (attachment 12/31/2024). The *** from Priority health (attachment), indicates that my obligation for the scan on 12/13/2024 is $137.64, matching the amount due on my account. However, my account does not reflect the additional $150 I was overcharged. In my calculations, there should be a credit on my account of $12.36.Thank you,*** **********

      Business Response

      Date: 02/14/2025

      Good morning,

      Corewell Health billing connected with the author to address their concerns.

      Respectfully,

      Patient Relations

      Customer Answer

      Date: 02/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** **********

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was take to ** Of Corewell / *******, ******** on May 2nd 2024. The ** team looked at him and immediately determined that his oxygen levels are very low and he is having trouble breathing. They quickly gave him the needed attention and told us that he will need to be admitted into the hospital for overnight care. We agreed. Then instead of taking him to the room where he will be overnight, they took him to an "Emergency room" where they asked us to wait before we get sent to the actual room. In that Emergency room , a doctor came to check on him and said the same thing - my son needs to be admitted into hospital overnight. After sometime they sent us to the actual assigned room. When the bill came I was surprised to see a charge of $2091 in addition to their normal room and boarding of $2500 for the day of 2nd May 2024. Upon calling them and checking I was informed $2091 is for that "Emergency room" where we were for hardly 1 hour because they didn't assign the room. We weren't taken there on our will, we were not informed that there will ne extra charges, and ** doctors had already determined my son needs to be admitted, so there was no purpose to take us to one room but to intentionally double charge us for room for that night. I called hospital and tried to ask them to take these charges off but nothing has been actioned on. I would really like someone's help in taking these charges off. Name of hospital - *******, ********. I have called customer service and billing multiple times and they refused to provide any resolution and keep calling me for collection.

      Business Response

      Date: 12/16/2024

      Thank you for informing us of this customers concern that was shared with the **********************. ****************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter.

    • Initial Complaint

      Date:09/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2024 I underwent emergency surgery for an ectopic pregnancy. I have made payments every month ranging from $100-500 without missing months. I reached out to corewell as I noticed my amount owed was drastically reduced from ~1300 to ~200. I received a response from finance they moved me to collections since I didn't not call for a payment plan. It was evident I was making payments as well as paid off more than 1/2 my amount owed for surgery.I want my account back in good standing and will continue to make monthly payments.

      Business Response

      Date: 09/27/2024

      To Whom it may concern ,

       

      Thank you for reaching out to share this patient's concerns. We will reach out to address her concerns per our process.

      Respectfully,

      Patient Relations

      Corewell Health West

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This spring, at my annual mammogram they found a cyst. The doctor ******************* ordered an ultrasound to follow up. Unfortunately, he wrote the script for the ultrasound incorrectly as an experimental procedure. I was billed $191 for the procedure and over $700 for the facility.After several phone calls with the doctors office, ********** Blue Shield, and Corewell, they corrected and removed the $191 for the procedure but not the over $700 for the facility. Now, they are threatening to send this to collections. This is not right. We need the facility charge removed as well.

      Business Response

      Date: 10/15/2024

      Thank you for informing us of this customer’s concern that was shared with the Better Business Bureau. Corewell Health takes matters like this seriously. It is always our goal to provide the best care and service possible. We have already partnered with this individual to work through the concerns and ensure they were informed of the results of our review. In order to protect the privacy of our patients’ health information, we are unable to share details surrounding our review and resolution of this matter.

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill from a ******************* for $130 for my son ******************. The problem is, this was billed to UMR my work insurance. ***** does not have UMR, and has ****** ********* This company billed the wrong insurance, when you call you get an automated recording.

      Business Response

      Date: 07/17/2024

      Thank you for informing us of this customers concern that was shared with the **********************. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns, as it is always our goal to provide the best care and service possible. We have contacted this individual to work through the concern and ensure they are informed of the next steps to take in order to resolve the issue. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

      Customer Answer

      Date: 07/18/2024

      ******** has made no attempt to resolve anything.
      Complaint: 21992553

      I am rejecting this response because:

      Sincerely,

      *********************

      Business Response

      Date: 07/29/2024

      Good Afternoon, 

      A response to this complaint was submitted on 7.17.24 at 9:54 AM. 

      Is a second response required? 

       

      Customer Answer

      Date: 07/30/2024

      We have received no communication from Spectrum. They have not reached out to try to resolve anything.
      Complaint: 21992553

      I am rejecting this response because:

      Sincerely,

      *********************

      Business Response

      Date: 08/07/2024

      Good Afternoon, 

      The Patient Liability Support Team reached out to this patient to resolve his concern on July 17th. He was provided details about the concern he lifted and given advisement on who to contact should he not believe the information to be accurate. The patient informed us that we could send the bill to collections and disconnected the call.

      I would like to request that this is moved to, resolved. Let me know if you need additional information. 

      Thank you, 

      *******

      Customer Answer

      Date: 08/08/2024

      No one has reached out to us regarding this matter. We would like to set up a payment plan of $5 a month.
      Complaint: 21992553

      I am rejecting this response because:

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad, ************************* was admitted to the hospital on 7/17/2023 for shortness of breath. He was cared for and expected to be released on Friday 7/21/23. I had been with him the majority of the time at the hospital. On Friday when he was getting ready to be released, he decided to shower at the hospital so I wouldn't need to help him at home. I expected the nurses would stay with him or near. He had a very bad left knee and was not stable with walking and used his cane or ****** every where he went.In the shower, he was left without his cane and was found a few minutes later staring at himself in the mirror with blood dripping down his face. The investigation led to a few different things: He fell on his right side, hit his head and ended up with a series of tests, stitches, *** right leg, concussion, and decrease in kidney function as a result of the *** scan contrast. He was released the following day after another night of observation. The hospital agreed to assist my dad on a few of the bills and in home PT; but it does not cover the entire out of pocket cost. He also was 1 month homebound from the unability to walk with now two (2) *** legs. He still is hurt, but starting to finally recover.My complaint: We still do not have an answer as to why he was left alone in the shower, and especially without his cane on a slippery floor. I was told he was on independent care, but considering he used a cane or ******, had a urostomy that needed to be changed, I do not think that was the correct assessment for my dad. Not sure if this is the right place to start, but we are not sure who else will listen or help us prevent this from happening from the next person. In addition, during my dad's recovery of not being able to walk, it was my responsibility to get him to and from his dr ************* From this, I have had to take many hours off having to make them up during off hours.We do love Spectrum and the doctors and nurses; but I feel we are lucky it was not worse than this.

      Business Response

      Date: 10/04/2023

      Thank you for informing us of this customers concern that was shared with the Better Business Bureau.Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review.In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery in April 2022. The cost estimated that I would have to pay was ****. This cost was estimated with them knowing that they are out of network. I asked recently why there was such a difference in estimate vs the actual bill and they claimed that the estimate was for in network, which doesn't make sense because if it was in network the cost would have been 125. They then charged (months after the surgery) over ****. This is not including the bills I was sent in the mail separately from the bill given by the hospital. I have contacted my insurance and confirmed that this amount is incorrect and the amount actually owed is close to the estimate (**** and a for some reason separately charged 770). Spectrum says they aren't under contract to pay the amount the insurance didn't cover, even though the insurance company says they are. I have gone back and forth over the phone with spectrum with little to no results. My insurance company has contacted spectrum (multiple times with different numbers, one of which was given by spectrum) and yet spectrum says they have not been contacted. This seems like they are avoiding resolving this so they can continue to take money from me.

      Business Response

      Date: 08/09/2023

      **** you for informing us of this customers concern. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We have connected with a lead in our financial services department who has spoken to the customer and is partnering with them to work through the concern.  In order to protect the privacy of our patients health information, we are unable to share details surrounding the review and resolution of this matter.

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