Business ProfileforKawasaki Motors Corporation USA

I am writing to formally lodge a complaint against Kawasaki Motors regarding a serious safety issue with my new 2024 ZX6R motorcycle. I purchased this bike brand new, with the odometer reading 0 miles. ** approximately ***** miles, the motorcycle experienced a complete power cut-off while I was riding, and the engine refused to restart.This incident, which I have documented on video, occurred during normal riding conditions. The sudden loss of power compromised my safety and has significantly eroded my confidence in the reliability of this motorcycle. The bike is currently at the dealership located at ******************************************************************************************************** for inspection.The dealerships technician has diagnosed the engine as defective. They informed me that the timing chain had skipped, causing a break in the valve and bending the head. Given the severity of this defect, I am deeply concerned about the potential for catastrophic consequences. Had this failure occurred on a curve, I could have been seriously injured or even killed, potentially causing a fatal accident involving others.I purchased this motorcycle with the expectation of dependable performance and safety, and this experience has been profoundly disappointing and alarming. I urgently request that Kawasaki take immediate action to address this critical safety concern. I seek a thorough investigation into this defect and a prompt resolution that will restore my confidence in Kawasaki motorcycles. I strongly urge Kawasaki to provide a replacement with another new ZX6R or, at the very least, a brand new engine. I do not want an engine rebuild; my preference is for a new bike within a week.I am prepared to provide the video evidence of the incident to aid in your investigation. Thank you for your immediate attention to this matter. I look forward to a prompt and satisfactory resolution that ensures the safety and reliability of my motorcycle.