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Business Profile

Sporting Goods Retail

Al & Bob's Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Citadel Boss Shotgun from *********** on 4/9/22 (Saturday 6:49pm). I took the gun home only to find out it did not shoot or properly load rounds at all. They are closed Sunday so I returned First thing Monday morning. I was told they can't do anything for me and to return the following Monday to talk with the boss. So I did and I returned the next Monday. The Boss told me there was nothing he can do for me besides send it to the manufacturer. He refused refunds, trades, he told me and I quote "we are like a car dealership, once you buy a car you can't return it." The problem is I wouldn't ever of bought the shotgun if I knew it was broken. They have had made no kind of effort to contact me. I keep calling once a week asking and keep getting told they know nothing and it's still not there. It is now July 5th. It's been almost 3 months and I'm out 700$ and no shotgun still. Once this gun comes back also it's now a repaired gun not new and they won't do anything for me about that. This is no way for a buissness to treat customers. At this point all I want is a refund and to be done with them. I've patiently waited 3 months and still nothing.

Al & Bob's Sports is NOT a BBB Accredited Business.

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